Contact ConnectNetwork Support

by Rox4334

Not happy with this app at all but unfortunately it’s the only way I can communicate with my bf. I believe y’all have taken now almost $40 of my money saying “funds are expired” when I just put the funds in there?? Why not REFUND my money instead of taking it sayings it’s expired?. Where do y’all have it written that funds expire? It’s only been a month. Same thing happened before and when I email y’all not once have y’all replied to me out of the numerous emails I’ve sent. And when I call no one has answers for me and still nothing has been resolved. I am extremely unhappy with your service! How u can justify taking money that’s hasn’t been used yet and saying it’s expired right after I deposit it is beyond me. And not right at all. The least u could do is notify us the funds are expiring and REFUND US OUR MONEY BACK. I won’t stop until I have answers. This is messed up! You can’t just take peoples money like that and think it’s ok. Furthermore you need to update your app bc the facility my bf is at doesn’t do messages anymore and y’all are still taking peoples money for that too and your call center can’t figure out the problem. Well I figured it out for u. So frustrating having to deal with shady apps like this. My review will change once y’all fix this huge and important problem on your end. It’s not right.

by Fix Them!

Some days messages will go through fine and quickly and I will receive confirmation emails, and sometimes messages will take days to go through and I won’t receive an email at all telling me it’s gone through. I really wish those who handled this app and the system would care more about reviews and fixing the issues. Our loved ones may be incarcerated but that doesn’t mean that they’re not humans deserving of a proper communication system that’s ironed out. It’s not entirely difficult to fix the issues within the app and the process for getting messages through at a reasonable and consistent pace and having a notification system that allows for peace of mind on whether messages have gone through. WE ARE LITERALLY PAYING and we still are not getting an app or system that is even mildly reliable. PLEASE, I am begging you, PLEASE fix SOMETHING, ANYTHING PLEASE

by 1075kcjoe

This app is not giving me the contact I have already put in system and found! I have been trying to send a pic or video for months and it’s not finding contact or not giving me the option after finding the contact so that makes no sense! We as humans grow and live by interaction and touch is already taken from inmates. The cost and the difficulty in navigating a simple picture or phone call that u can hear well! Covid is destroying families and lives all over the world. Inmates are unable to protect or quarantine! A guard leaves and comes back all day everyday exposing inmates and then grouping 8-14 men in one room with no supplies no bedding,hygiene supplies, no clothing! Nothing from their cells they are left alone with no answers or reason they are moved and put on ground floor to “quarantine “ after the test they face came back positive in less than five minutes!! Lies lies lies. Not ok not right in any way, shape or form. USA?????!!!!