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⚠️ Most reported problems ⚠️

Screen
23.9%

Not working
21.1%

Login
20.4%

Crashes
16.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ECOVACS HOME Problems 😠👌🔥

- Finicky when moving the charger to another floor

- Doesn't seem to recognize the saved map

- Small dust bin

  8 Reported Issues: 😵🆘🛟🚨📢

Ash
2024-01-22

Map is not working at all and deebot is not vacuuming at all for its scheduled times. I have to tell it to vacuum

Ben
2023-07-18

When I try to access the settings screen in the eco app... The loading bar goes across the top but the screen remains blank and never loads up the settings screen. The same problem exists if I try to access it through the "more settings" button at the bottom of the enter cleaning screen

Ruben Amée Björkdahl
2023-03-12

I cant divide my rooms

Sue
2022-12-15

The app won’t let me divide rooms and one room icon is outside of house map. I have just updated to new version 2.3.9. Wash and vacuum icons are also stuck on map. Also when I press custom I get a square of 4m x 4m with Red Cross every time.

Katie Macedo
2022-07-15

Hello, when trying to.connect my Deebot N79s to the wifi via the Ecovacs app, I do not see my vacuum listed when trying to "Add a robot". How should I proceed?

Sharon Myers
2022-06-02

I deleted the eco vacs app (having trouble with debit) and I am locked out of my previous account. It says my email is already in use. Please help.

SuZett Estell
2022-05-31

The screen went white when I tried to use my vacuum. Nothing I could do to get app back except to delete and reload. Now it has to map again, which is very irritating as I have a large area it cleans. I see online that others have had this problem. Please correct the software. Thank you, SuZett Estell

ASHOK
2022-05-06

ECOVACS HOME Settings- continuous cleaning option is not there. Ozmo 950 does random cleaning that is without completing one room it moves to another, leaves that room incomplete and returns to first room. How to solve the issue?

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Common ECOVACS HOME Problems & Solutions. Troubleshooting Guide

       


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Developer: ECOVACS ROBOTICS




About this app

Plus, you can control your DEEBOT with simple commands through Amazon Alexa and Google Home**. **Smart Home commands are available only in some countries/regions. Wi-Fi with 2. 4 GHz or 2. Need help? Visit ecovacs. com for more information or to contact our customer service team.  With awesome connected features, our latest App allows you to control your DEEBOT anytime, anywhere, and takes your cleaning experience to a new level. *Features vary with models. Go to ecovacs. com to see detailed features of your model.  ECOVACS HOME debuts!