ECOVACS HOME Status
Are you having issues? Select the issue you are having below and provide feedback to ECOVACS HOME.
44 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] App is often off line (it says). It is not an internet issue as other devices work very well.
App is not working
Them opening the app, it closes again immediately
📋 9 Reported Issues:
Не работает
Map is not working at all and deebot is not vacuuming at all for its scheduled times. I have to tell it to vacuum
When I try to access the settings screen in the eco app... The loading bar goes across the top but the screen remains blank and never loads up the settings screen. The same problem exists if I try to access it through the "more settings" button at the bottom of the enter cleaning screen
I cant divide my rooms
The app won’t let me divide rooms and one room icon is outside of house map. I have just updated to new version 2.3.9. Wash and vacuum icons are also stuck on map. Also when I press custom I get a square of 4m x 4m with Red Cross every time.
Hello, when trying to.connect my Deebot N79s to the wifi via the Ecovacs app, I do not see my vacuum listed when trying to "Add a robot". How should I proceed?
I deleted the eco vacs app (having trouble with debit) and I am locked out of my previous account. It says my email is already in use. Please help.
The screen went white when I tried to use my vacuum. Nothing I could do to get app back except to delete and reload. Now it has to map again, which is very irritating as I have a large area it cleans. I see online that others have had this problem. Please correct the software. Thank you, SuZett Estell
ECOVACS HOME Settings- continuous cleaning option is not there. Ozmo 950 does random cleaning that is without completing one room it moves to another, leaves that room incomplete and returns to first room. How to solve the issue?
Have a Problem with ECOVACS HOME? Report Issue
Common ECOVACS HOME Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ECOVACS HOME Website
Privacy Policy: https://gl-us-wap.ecovacs.com/content/agreementNewest/PRIVACY/DEFAULT/DEFAULT
Developer: ECOVACS ROBOTICS
‼️ Outages Happening Right Now
-
May 13, 2026, 02:31 PMa user from Stuttgart, Germany reported problems with ECOVACS HOME : Connection
-
May 09, 2026, 01:26 AM
a Windows user from Sydney, Australia reported problems with ECOVACS HOME : Connection
-
Apr 19, 2026, 05:46 AM
a Windows user from Wangels, Germany reported problems with ECOVACS HOME : Connection
-
Apr 16, 2026, 03:52 PM
a Windows user from Naaldwijk, Netherlands reported problems with ECOVACS HOME : Login
-
Apr 13, 2026, 12:56 PM
a Windows user from Mettmann, Germany reported problems with ECOVACS HOME : Not working
-
Apr 07, 2026, 03:37 PM
a AndroidOS user from Coburg, Germany reported problems with ECOVACS HOME : Login
-
Apr 05, 2026, 10:08 AM
a AndroidOS user from Bendorf, Germany reported problems with ECOVACS HOME : Connection
-
Apr 03, 2026, 07:56 AM
a Windows user from Naples, Italy reported problems with ECOVACS HOME : Account
-
Apr 03, 2026, 07:54 AM
a Windows user from Naples, Italy reported problems with ECOVACS HOME : Login
-
Mar 31, 2026, 12:20 PM
a Windows user from Mettmann, Germany reported problems with ECOVACS HOME : Not working
-
Started 2 minutes ago
-
Started 3 minutes ago
-
Started 11 minutes ago
-
Started 14 minutes ago
-
Started 15 minutes ago
-
Started 21 minutes ago
-
Started 23 minutes ago
