Contact ECOVACS HOME Support

by Tiredsahm

***HOW TO RESTORE WIFI CONNECTION AFTER APP UPDATE TO 1.1.0 - If your DeeBot 900 app no longer connects to WiFi after the latest update, this is the thing that finally restored it (discovered independently after no successful response from Ecovacs Home). On the EcoVac Home app, swipe left on the DeeBot graphic and then click on the red “X”. You will be asked if you want to delete the current DeeBot. Yes. Once deleted, click “Add new robot”. Follow the set up instructions as you did when you first set up your DeeBot. This restored the WiFi connection and brought my DeeBot back online. It does erase all of the cleaning logs, schedules, and house map, but it works and these things can be restored.***
I purchased the DeeBot 900 to replace a Roomba. The machine works wonderfully and, at the time, so did the app. I was even recommending it to friends. I then made the mistake of updating the app in December when the WiFi connection went down. The best features of the machine are now useless, because the app is failing to connect to the WiFi still. I have called Customer Support, which was useless. I responded to the email they sent asking for more details and screen shots. I have yet to hear back and the DeeBot sits uselessly on the charger. What a huge disappointment. This rating went from what would have been a 5+ stars to a 1 all because of a poorly designed and tested app. If the problem isn’t corrected soon, I will return the vacuum.

by Jenilikesart

I’ll start by saying that the Deebot 900 series vacuum works great and I am very pleased with how it functions. The rating I gave is purely for the app. With that being said.. I would give this app negative star if I could. The layout of the app is clean and simple.. it just doesn’t work.

The most frustrating thing about this app is that after the 100th time following the simple instructions it finally connects to the Deebot for a split second and drops the signal. I was lucky, or patient, enough to connect the Deebot to the app which allowed me to run the initial layout of my house. I feel like if I hadn’t been able to get this far with the app the Deebot would be running into everything. I can run the vacuum manually by pressing the auto button and it runs great.

If this app worked like it should I would recommend this product, but it doesn’t so I don’t. This was a very expensive purchase for me and to have part of the package that really makes this product special not work is just infuriating. I hope there are some updates for this app in the future to help with these issues. I remain optimistic!

by AnotherNonTakenNickname

There is no way to recreate a map in the app. I made a mistake during my very first cleaning and when the robot said that cleaning is done and it's returning to the charging station I pressed a button on it when it was a few inches away from the dock. I wanted to empty it manually because I knew it was full and other reviews mentioned it won't be able to auto-empty if it has a lot of hairs. I emptied it, didn't move it at all, and pressed the button to continue to the charging station and now, according to the manual, the map it created won't actually be recognized. I spent 2 hours making sure all rooms have nothing blocking its way to build the perfect map and now I have to repeat all that, even though that map is in front of me in the app, but I can't use it to draw a virtual wall or select a room for cleaning. I'm an engineer and it seems so stupid for me to not have a button like "use whatever you already have as a map". Would save so much time for everyone.