Malware Status

Last Updated on 2025-02-05 by Malwarebytes

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User reports:
No current problems

- The web protection and ad blocking features did not work on the user's iPhone 8 Plus with the latest update.

- The app has issues with reporting a scam number, and the call protection feature seems to unclick itself every time the app is closed.

- The customer service was not helpful in resolving the user's issues.

- The app missed a malicious safari extension containing malware, and the company blamed Apple for not allowing access to the full system.

- The process of blacklisting numbers in the app is cumbersome, and the user feels like they are doing the company's job for them.

Common Malware Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Malware network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Malware App
1. On android, goto Settings » Malware » click [Force Stop]

Clear Malware App Cache and Data:
1. On android, goto Settings » Apps » Malware » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Malware.

On android, goto Settings » Apps or Manage Apps tab.
Click Malware » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Malware » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Malware