Malware app not working? crashes or has problems?

Malware Status

Published by Malwarebytes on 2023-11-21

Block scams and secure your smartphone or tablet. Our powerful app scans for
robocallers and spammers, and aggressively detects fake texts, phishy links,
malicious sites, and annoying ad trackers.

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Common dislikes about Malware app

- The web protection and ad blocking features did not work on the user's iPhone 8 Plus with the latest update.

- The app has issues with reporting a scam number, and the call protection feature seems to unclick itself every time the app is closed.

- The customer service was not helpful in resolving the user's issues.

- The app missed a malicious safari extension containing malware, and the company blamed Apple for not allowing access to the full system.

- The process of blacklisting numbers in the app is cumbersome, and the user feels like they are doing the company's job for them.

Have a Problem with Malwarebytes - Mobile Security? Report Issue

Common Malware Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Malware app on iOS and Android devices. Solve all Malware app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Malware iPhone Issues and Solutions

Malware iOS app crashes, not working, errors
Malware iOS app network issues
Malware on iOS has black/white screen

Malware Android App Issues and Solutions

Malware has errors/crashing/not working
Malware server network connectivity issues
Malware has black screen

Malware iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Malware app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Malware app crashes or not working on Iphone (iOS):

Close and restart the Malware app on iPhone
Update Malware app to the Latest Version for iOS
Uninstall and reinstall Malware iPhone app
Update your iPhone to the latest iOS version

Fix Malware on iPhone unable to connect to server/internet connection issues::

To resolve Malware network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Malware black/white screen (blank screen) on iPhone:

Follow the Malware iOS app troubleshooting guide Here →

Malware Android App Issues and Solutions

Fix Malware not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Malware app issues:

Force Stop the Malware App
1. On android, goto "Settings" » click Malware app. » click "Force Stop".

Update Malware to the latest version on PlayStore

Clear Malware App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Malware app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Malware.

Fix Malware unable to contact server/ Malware internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Malware » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Malware » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Malware on android.

Solve Malware black/white screens issue on Android:

Follow the Malware android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Malwarebytes, developers of Malware.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Malwarebytes

E-Mail: [email protected]

Website: Visit Malware Website

About this app

Our powerful app scans for robocallers and spammers, and aggressively detects fake texts, phishy links, malicious sites, and annoying ad trackers. • Award-winning technology that is proven to reduce scams, robocalls, phishing attempts, tracking ads and unintentional clicks to malicious sites containing malware, spyware, ransomware, and other mobile threats that could be missed by your iPhone or iPad. • 4 million threats detected or blocked by this app every day. Block phishing sites, online scams, and other malicious sites that may contain malware, spyware, and ransomware. The current app is optimized for iPhones, but iPad users can still take advantage of Web Protection and Ad Blocking for a cleaner Internet experience while browsing with Safari. Browse the Internet safer and cleaner with the Safari browser while reducing the risk of accidentally visiting a fraudulent site. Forward fraudulent texts to a junk folder sent from a list of known scammers or containing phishing links. Get caller ID warnings or block incoming calls from known and suspected scammers, including “spoofing” calls that make their number appear like yours. Fortunately, the risk of getting malware on an iOS device is low and Apple has a stringent review process regarding app admission into Malwarebytes Store. For iPad users, we recommend adding our free Safari browser extension. • No. Devices running iOS version 14or higher with an active Internet connection. Ignore fraudulent calls with Call Protection. Ignore suspicious texts and send them to a junk tab in your Messages app. Answer the calls that matter and skip the ones that don’t. Block intrusive ads in Safari with Ad Blocking. Stop ad trackers from watching your behavior online and sending you targeted advertising. Why doesn’t this app for iOS include a malware scanner? • It is not possible for an iOS app to scan for malware. Browse the Internet with fewer distractions.