Contact Malware Support

by L@FH

MWB misses a Malicious safari extension containing malware. I received your response - I have already removed it myself, I don’t need to deal with your company ever again. I am a cyber security professional & an ethical one at that. In your response you blame Apple for not allowing you access to the full system. That means you intentionally provided false information when you sent a notification to enable system access.
Since I posted the review, a much more alarming issue came to my attention - and that is sad that you used to be a decent company & you are not anymore. As I said, I am a cyber security professional. I also help women who were affected by cyber crimes pro bono. And I just found out that you still tell people on your forum it’s “all in their head” or give bogus reasons when people, especially women, ask about somebody else knowing their info that they hadn’t shared - you actually just tell them it’s likely their passwords aren’t good enough etc - when you know fully well that stalker-ware/ spyware apps are being used & the kind of damage they do - yet you dismiss concerns putting people’s lives at risk. It’s unfathomable to me. I used to be a very loyal supporter of malware bytes & genuinely thought very highly of you & recommended you to everybody. I don’t know how you went from a trusted ethical company to what you are now. It’s very disappointing.

by Mike10plus

I purchased this app based on the great experiences that I have had with the product on Personal Computers, I have used their software for over 12 years and on a pc it has always been reliable and trustworthy, unfortunately it is not the same with the phone spam app, it really does
Nothing other then block the numbers that you provided on your personal spam list, I tested by removing the app for a week, and then another week with it on, I got the same spam calls on both situations, on my iPhone I just click on the number and then block contact , then I must proceed to copy and paste the number in the app, to blacklist it in the app so that other users can also stop getting spammed by that number, it feels that I am doing their job for them 😞 and the process is cumbersome. There are many better alternatives out their, I am forfeiting the extra 10 months I have of paid app and disabling autopay / auto renewal. Hopefully they can get their app to be functional someday.

by Memoryleak

Have been using for almost 2 years now and have to say it seems to do nothing at all. I still get 2-5 robo calls a day from off shore foreign callers looking for information. I also get unsolicited routine telemarketing calls from numbers I do not know. I never answer, and malware bytes, NEVER categorizes in a way that makes it clear what kind of call. I just listen to the occasional voice mail to see what it was. The txt protection is also useless, as I get 4-5 phishing attempts a day from banks, telco, insurance, etc, with badly encoded and obviously wrong shortened url’s that probably link to malware infested sites. I never click, but do submit them to malware bytes and you would think after submitting nearly 1000 of these over the last 2 years, something would improve. I guess machine learning and AI are not skills Malware employs in developing their tools for mobile ios services.