VA Veteran Launchpad Status

Last Updated on 2022-08-24 by US Department of Veterans Affairs (VA)

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User reports:
No current problems

- Not a secure, single sign-on application as advertised

- Requires opening a web browser to access most services

- Confusing and convoluted to use

- Many of the links and apps do not work properly

- Not a true app, just a collection of links

- Difficult to navigate and choose the correct app for specific services

- Does not provide a direct portal for secure messaging or primary care communication.

Common VA Veteran Launchpad Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve VA Veteran Launchpad network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the VA Veteran Launchpad App
1. On android, goto Settings » VA Veteran Launchpad » click [Force Stop]

Clear VA Veteran Launchpad App Cache and Data:
1. On android, goto Settings » Apps » VA Veteran Launchpad » Storage » click [Clear Data] option. This clears both data and cache.
2. restart VA Veteran Launchpad.

On android, goto Settings » Apps or Manage Apps tab.
Click VA Veteran Launchpad » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto VA Veteran Launchpad » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch VA Veteran Launchpad