What is Duke Energy? The Duke Energy app is a convenient tool for managing and viewing your accounts anytime and anywhere. It offers features such as bill payment, outage reporting, energy usage tracking, bill reminders, and customer service support.
- Easy login with Touch ID® or Face ID®
- View and pay bills from anywhere
- Set up automatic payments
- View billing history and compare bills
- Report power outages and get updates on restoration
- Track energy usage and get detailed information
- Set up bill reminders
- Take advantage of energy and money-saving offers
- Contact customer support for assistance with service or billing questions.
With the Duke Energy app, you’ll be able to easily manage and view your accounts anywhere, anytime. Current features of the Duke Energy app allow you to: • Easily log in. Using your Duke Energy account, you’ll be able to log in once and have options to set up either Touch ID® or Face ID® to easily access your account. • View and pay bill. Access your bill from anywhere and set up automatic payments. You can also view your billing history and easily compare bills from last year and last month. • Report an outage. Inform us if your power is out and get updates on when it is estimated to be restored. • Track energy usage. View your past and recent energy use so you can better manage it and get more detailed information. • Set up bill reminders. Stay on top of your bill and always know when to pay. • Save more. Take advantage of our energy and money-saving offers. • Customer service. Contact our customer support if you ever have questions about your service or your energy bill.
By Gaylewoo
I like that I can see my daily usage, I just installed a new thermostat and I want to make sure that my AC company programmed it correctly for best usage. Also someone complained about paperless billing, please ppl we’re here to give a review of the app. Not there policy’s. People that may be deciding weather they want to download this app. Are reading the reviews to see how good the app is.
By Pasquillia
Overall, this is a nice app. Two helpful things that I would like to see are 1) a trend line on the usage chart to show the average usage for the period and 2) details on the billing history instead of just payment amount, which will simply be the equal payment amount for users enrolled in that service. These are the two items capabilities that I found most useful on the full website that are missing from the app.
By Eve_evi
I downloaded the app because the browser is completely useless in looking up your billing history. Upon checking my billing history on the app I’ve noticed it only gives you the option to see the amount and that it’s been approved. Apparently it does not break down the cost like an invoice would do. Please DUKE ENERGY change the feature and make visible what the charges are and if a double payment was submitted I’d like to see it.