CA ELS app not working? crashes or has problems?

CA ELS Status

Last Updated on 2024-10-01 by Amundi

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19 User reports:
App has problems

User reports 19

⚠️ Most reported problems ⚠️

Not working

78.9%

Crashes

10.5%

5.3%

Payments

5.3%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with CA ELS? Report Issue

Common CA ELS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CA ELS app on iOS and Android devices. Solve all CA ELS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CA ELS iPhone Issues and Solutions

CA ELS iOS app crashes, not working, errors
CA ELS iOS app network issues
CA ELS on iOS has black/white screen

CA ELS Android App Issues and Solutions

CA ELS has errors/crashing/not working
CA ELS server network connectivity issues
CA ELS has black screen

CA ELS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CA ELS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CA ELS app crashes or not working on Iphone (iOS):

Close and restart the CA ELS app on iPhone
Update CA ELS app to the Latest Version for iOS
Uninstall and reinstall CA ELS iPhone app
Update your iPhone to the latest iOS version

Fix CA ELS on iPhone unable to connect to server/internet connection issues::

To resolve CA ELS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CA ELS black/white screen (blank screen) on iPhone:

Follow the CA ELS iOS app troubleshooting guide Here →

CA ELS Android App Issues and Solutions

Fix CA ELS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CA ELS app issues:

Force Stop the CA ELS App
1. On android, goto "Settings" » click CA ELS app. » click "Force Stop".

Update CA ELS to the latest version on PlayStore

Clear CA ELS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CA ELS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CA ELS.

Fix CA ELS unable to contact server/ CA ELS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CA ELS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CA ELS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CA ELS on android.

Solve CA ELS black/white screens issue on Android:

Follow the CA ELS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Amundi, developers of CA ELS.