Contact NETGEAR Armor Support

by DJSFO

Bought a new Netgear Orbi 6 Wi-Fi router and Bitdefender came with it for one year. Very buggy app, parts don’t work, Even website instruction English is incomplete and can’t understand what they’re saying,the worst Technical Support I’ve ever had in my life by phone, chat, email it’s all bad. They appear to be in India and talk so fast I can’t understand them either. They don’t understand English and when I ask A question I get an answer for something else but what I asked about. The bit defender app is very buggy and I don’t see them doing anything about fixing the bugs?? Instructions for setting up bit defender or nonexistent except if you want to spend hours in days trying to look on the web, which I don’t have that time. Probably going to end up uninstalling at all.
Update…. Updated my iPhone to iOS 15.1 after talking to technical support stating that there would be no issues. That wasn’t true, the software update caused Orbi app to block all my devices but one. Then created a second device for my cell phone calling it Network and not allowing me to have bitdefender on my cell phone?? Then it took three days to try and delete the old iPhone device which wasn’t working anyway but not allowing the new device to be download with bitdefender protected which still is the case today??

by Xmas Edition

Installed on iPhones: 8Plus and 12Pro. I knew this app would keep an eye on our surfing. Every time my husband would read his sports apps it would "block malicious" sites. Always centered on an add on a page. He always ignored them anyway. Would also block spam. Never figured those out. But the biggest problem was that the VPN it creates (that you can't turn off) was problematic. Admittedly it slowed the internet. A lot. Because it worked so hard to keep us "safe".

The last straw was when it tried to direct us from the 2K or 5K connections to our wireless router, depending on traffic. Supposedly you would choose the main connection in your settings and the app would decide where to direct you. This was a disaster! Our connections would stutter and stall and completely freeze. We had to manually change our WiFi setting back and forth between 2K and 5K to reconnect to the internet, constantly. Total pain.

We decided we really didn't need the VPN or traffic help at the cost of no internet. Uninstalled and we're back to normal speed with no stutter and dropped connections.

by SteveHC

I had a credit card on file in my Netgear account as I purchased my new router directly from the company. When I signed up for the “Armor from Bitdefender” add-on service I paid for it via PayPal. Turned out Netgear assigned TWO such subscriptions to me and my router and charged me for BOTH - one charged to my credit card on file w/Netgear and the other to my PayPal account (and thus the card attached to it). It took me at LEAST 5 calls to Netgear Cust. Serv. to get them to cancel the subscription that was paid for via the credit card on file with the company, but in doing so they did NOT leave the OTHER remaining (and paid for) subscription as fully active and after at least 3 MORE calls to them to try and get them to fix THAT problem that THEY created it became clear to me that they could not or WOULD not fix it properly. Consequently I told them to cancel THAT subscription entirely and refund to my PayPal account THAT fee as well but given their horrendous track record I registered the problem with PayPal and PAYPAL credited me the purchase amount IMMEDIATELY. THANK YOU, PAYPAL!