Contact NETGEAR Nighthawk Support

by Piepantz

I bought some new Netgear stuff to replace my ISP rental box. I love these Netgear Nighthawk cable modems and WiFi routers. But this app is hot garbage. It was a nightmare to setup the router. I thought maybe 30 minutes at most to complete the setup. But it took me two hours because of this app. It wouldn’t connect to the router because it kept saying there was no internet and no matter what I did it would always say that. The router was working with internet. Since I could see all three bands on my phone and my PC had internet the entire time. But the app somehow never detected it. So, I unplugged the router and model and tried again. Four. Times. All four had the same results. I thought “hey, this’ll be super easy cause it has an app to set it all up”
Boy was I wrong lol
I eventually got it to work by signing in and setting the router up through the website and not this app. It detected the internet after that but still wouldn’t get to the main screen. So I tried the setup option again. But it again, didn’t detect the internet. Then out of the blue just jumped to the main screen with my router finished with the setup.
And now it won’t sign me in to let me view my router. This is the first app I’ve used that I just don’t understand what is going on in its process of things. And the first app I’ve left a review for.
Imma uninstall and reinstall it to see if that helps. But I have doubts

by Cheetah2024

I have a pretty old R7000 that has been working well for years. I have it set up as a bridge and have saved the settings in case I have to factory reset for what ever reason. Today was just such a day. Unable to reconnect, I had to reset. After several unsuccessful attempts to access and reload settings I ended up trying to connect my laptop via Ethernet cable to access it. At this point I wanted to try accessing the router with the app and was prompted that the net genie app no longer supports the nighthawk series routers. I downloaded the nighthawk app and tried setting it up. There is only one option, access a setup router, unless you are starting from scratch anyway. The router must get connected to the modem in order for the app to access it, it will not progress past that step otherwise. I finally gained access to the setup on my laptop and restored my bridge setup and attempted to access the router in the app again. Same options as before, if you look in the help section, it’s shows bridge mode and that you can’t use the app to access the router, you must turn off bridge mode. I can’t believe this series of router has such restricted app support and no option at all for manually accessing the router or anything. Netgear, get your “advanced” app in order so advanced users can actually use it to access their routers...

by Jgraham103

I used Netgear genie for awhile. After updating one of my routers, I have 5 netgear routers networked together in 4 separate buildings, one of my Nighthawk routers was not supported by the genie app. So, I thought, ooh cool I can try a new app. Well, first off it wants me to make an account online. STOP! Wait I have to create an account online to configure my internet router. 9 times out of 10 that I’ve used the genie app is to isolate an internet trouble. If I can’t use the app without internet it’s useless to me. The only reason I was even going here was my netgear cable modem/router had slowed to a crawl due to dos attacks from what the logs in the router were saying. After a day of searching online and troubleshooting it looks exactly like an issue that was posted on Netgear’s own forum about 5 years ago and as of a few months ago still had not been resolved. It appears to be some weird bug with iOS devices and IPV6 packets being misread as DoS attack packets in the router. Netgear did not even respond to it on their own forum. Netgear seems like it is becoming like every other tech company that focuses on greed more than the satisfaction of their customers. Too bad I have 5 of these things. I’ll be manually logging into them for now until I find a better alternative and will start replacing them one by one.