Optum Bank app not working? crashes or has problems?

Optum Bank Status

Published by Optum Inc. on 2024-01-15

Make managing and paying for eligible health care expenses easier with the Optum
Bank® app. Designed to provide users with access to their Optum Bank accounts,
the app gives account holders the tools they need, from quick account
snapshots to detailed account history.

I have a problem with Optum Bank

Are you having issues? Select the issue you are having below and provide feedback to Optum Bank.

User reports:
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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 4 Comments

By Jay Veillette 9 months ago

I been twice delete and add app on it tries login on Optum bank app it does not work!! All they said error login, awhile I don't know what do! My account still there all I need to check updates how do it do so far

By Stephanie 10 months ago

Mobile app is not working- screen goes blank and then takes me back to my iPhone home page

By Roberta Rea 1 year ago

I can log in but then I get blank screen.

By Stephanie hartman 1 year ago

Unable to make payments. Cannot go past “type of service”

Common dislikes about Optum Bank app

- Pie chart is inefficient and requires too many clicks to display data.

- Main dashboard total for Stocks usually does not match the investments dashboard.

- Touch login does not always work.

- App does not allow users to choose any other radio button and get a confirmation color change.

- App does not show any of the receipts.

Have a Problem with Optum Bank? Report Issue

Common Optum Bank Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Optum Bank app on iOS and Android devices. Solve all Optum Bank app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Optum Bank iPhone Issues and Solutions

Optum Bank iOS app crashes, not working, errors
Optum Bank iOS app network issues
Optum Bank on iOS has black/white screen

Optum Bank Android App Issues and Solutions

Optum Bank has errors/crashing/not working
Optum Bank server network connectivity issues
Optum Bank has black screen

Optum Bank iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Optum Bank app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Optum Bank app crashes or not working on Iphone (iOS):

Close and restart the Optum Bank app on iPhone
Update Optum Bank app to the Latest Version for iOS
Uninstall and reinstall Optum Bank iPhone app
Update your iPhone to the latest iOS version

Fix Optum Bank on iPhone unable to connect to server/internet connection issues::

To resolve Optum Bank network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Optum Bank black/white screen (blank screen) on iPhone:

Follow the Optum Bank iOS app troubleshooting guide Here →

Optum Bank Android App Issues and Solutions

Fix Optum Bank not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Optum Bank app issues:

Force Stop the Optum Bank App
1. On android, goto "Settings" » click Optum Bank app. » click "Force Stop".

Update Optum Bank to the latest version on PlayStore

Clear Optum Bank App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Optum Bank app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Optum Bank.

Fix Optum Bank unable to contact server/ Optum Bank internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Optum Bank » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Optum Bank » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Optum Bank on android.

Solve Optum Bank black/white screens issue on Android:

Follow the Optum Bank android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Optum Inc., developers of Optum Bank.

100% Contact Match

Developer: Optum Inc.

E-Mail: [email protected]

Website: Visit Optum Bank Website

58.82% Contact Match

Developer: Optum Inc.

E-Mail: [email protected]

Website: Visit Optum Inc. Website

About this app

Make managing and paying for eligible health care expenses easier with the Optum Bank® app. Designed to provide users with access to their Optum Bank accounts, OptumBank gives account holders the tools they need, from quick account snapshots to detailed account history.