Community app not working? crashes or has problems?

Community Status

Last Updated on 2024-05-26 by Fuel Cycle, Inc.

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Summary of Community Problems 😠👌🔥

- Inability to hop to different communities

- Technical issues with the app and website

- Difficulty reaching out to app support for assistance

Have a Problem with Community by Fuel Cycle? Report Issue

Common Community Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Community app on iOS and Android devices. Solve all Community app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Community iPhone Issues and Solutions

Community iOS app crashes, not working, errors
Community iOS app network issues
Community on iOS has black/white screen

Community Android App Issues and Solutions

Community has errors/crashing/not working
Community server network connectivity issues
Community has black screen

Community iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Community app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Community app crashes or not working on Iphone (iOS):

Close and restart the Community app on iPhone
Update Community app to the Latest Version for iOS
Uninstall and reinstall Community iPhone app
Update your iPhone to the latest iOS version

Fix Community on iPhone unable to connect to server/internet connection issues::

To resolve Community network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Community black/white screen (blank screen) on iPhone:

Follow the Community iOS app troubleshooting guide Here →

Community Android App Issues and Solutions

Fix Community not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Community app issues:

Force Stop the Community App
1. On android, goto "Settings" » click Community app. » click "Force Stop".

Update Community to the latest version on PlayStore

Clear Community App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Community app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Community.

Fix Community unable to contact server/ Community internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Community » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Community » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Community on android.

Solve Community black/white screens issue on Android:

Follow the Community android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fuel Cycle, Inc., developers of Community.

About this app

this app by Fuel Cycle empowers you to participate in research projects and activities with the brands you care about – whether you’re at home, waiting in line, or on your way to work. PLEASE NOTE: this is a private, invite-only app and requires an existing account for access.