WIDEX EVOKE app not working? crashes or has problems?

WIDEX EVOKE Status

Published by Widex A/S on 2023-08-21

Connect to your EVOKE hearing aid, stream sound and control the functions of the
world’s first truly smart hearing aid. Every time you personalize your
listening experience, EVOKE learns.

I have a problem with WIDEX EVOKE

Are you having issues? Select the issue you are having below and provide feedback to WIDEX EVOKE.

User reports:
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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 3 Comments

By David Persky 1 year ago

Lost tv mode. How do I get it back?

By Sharon Wickstrom 1 year ago

Cannot connect my hearing aids to the app and they do not connect to TV. Have checked all updates and wired connections, unplugged and plugged in again.

By Norma J Deadmond 2 years ago

i downloaded the Widex Evoke app from apple store and when i click on the icon it says connecting but dont goes right back to the icon. When i first got my hearing aids 440 the evoke widex worked so good i could click on it and see my sound sense learn profile equilizer and my sound menu. How do i get this fixed so the ap will work like it did when i first got my hearing aids

Common dislikes about WIDEX EVOKE app

- Takes several attempts to get them connected

- Aids don’t stay on my preferred daily program

- No feedback from the company

- Volume level fluctuates by itself

- Takes a long time to switch from one device to another

- App likes to take control which can be dangerous

Have a Problem with WIDEX EVOKE? Report Issue

Common WIDEX EVOKE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WIDEX EVOKE app on iOS and Android devices. Solve all WIDEX EVOKE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

WIDEX EVOKE iPhone Issues and Solutions

WIDEX EVOKE iOS app crashes, not working, errors
WIDEX EVOKE iOS app network issues
WIDEX EVOKE on iOS has black/white screen

WIDEX EVOKE Android App Issues and Solutions

WIDEX EVOKE has errors/crashing/not working
WIDEX EVOKE server network connectivity issues
WIDEX EVOKE has black screen

WIDEX EVOKE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever WIDEX EVOKE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix WIDEX EVOKE app crashes or not working on Iphone (iOS):

Close and restart the WIDEX EVOKE app on iPhone
Update WIDEX EVOKE app to the Latest Version for iOS
Uninstall and reinstall WIDEX EVOKE iPhone app
Update your iPhone to the latest iOS version

Fix WIDEX EVOKE on iPhone unable to connect to server/internet connection issues::

To resolve WIDEX EVOKE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix WIDEX EVOKE black/white screen (blank screen) on iPhone:

Follow the WIDEX EVOKE iOS app troubleshooting guide Here →

WIDEX EVOKE Android App Issues and Solutions

Fix WIDEX EVOKE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent WIDEX EVOKE app issues:

Force Stop the WIDEX EVOKE App
1. On android, goto "Settings" » click WIDEX EVOKE app. » click "Force Stop".

Update WIDEX EVOKE to the latest version on PlayStore

Clear WIDEX EVOKE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "WIDEX EVOKE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch WIDEX EVOKE.

Fix WIDEX EVOKE unable to contact server/ WIDEX EVOKE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click WIDEX EVOKE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got WIDEX EVOKE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch WIDEX EVOKE on android.

Solve WIDEX EVOKE black/white screens issue on Android:

Follow the WIDEX EVOKE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Widex A/S, developers of WIDEX EVOKE.

100% Contact Match

Developer: Widex A/S

E-Mail: [email protected]

Website: Visit WIDEX EVOKE Website

64% Contact Match

Developer: Widex A/S

E-Mail: [email protected]

Website: Visit Widex A/S Website

About this app

Connect to your EVOKE hearing aid, stream sound and control the functions of the world’s first truly smart hearing aid. The EVOKE app is compatible with 2. 4GHz EVOKE hearing aids (E-F2). Every time you personalize your listening experience, EVOKE learns. We continue to improve our compatibility list. Please visit our website ( ) for the new devices we support.