Contact WIDEX EVOKE Support

by Ddddkkkl

The volume level fluctuates by itself left and right set to sync, then on of the aids volume will jump from 40 to 95 and make you want to yank them out and throw. Will not switch from iPhone to iPad without turning Bluetooth off on the one device you were using, go to new device, charge Bluetooth follow same set up as install through accessibility, open and close hearing aids , wait while wheel spins after about 3-4 minutes, surrender and repeat, after repeat #3 or 4 it will connect to new device in which you will have forgotten what you were going to do. Approx 3 days later you will try again and it will work, you will run to tell your wife that you have it figured out, and half way through conversation the volume on one or both will jump to 100 and the massive feedback loop will have you and your dogs flipping from side to side on the ground screaming till you can pull them out and reset volume. They have made me more alert and paranoid not knowing when....., and this kids happens every time a iOS update comes out. Have fun!

by 3571

Widex evoke fusion 2 with iPhoneX

This app has some interesting features like soundlearn so you can educate it to what works for you. Problem is the app likes to take control which can be downright life threatening.

Set the app to what you want. Use streaming and the app changes settings. I cycle and motorcycle and use the aids for navigation. If you set the app for streaming with maps it automatically switches modes between voice prompts which is dangerous. On a motorcycle it is worst as I want the aids off as I normally use earplugs but I want streaming on. There is no way to lock these settings as they will auto switch between the streamed prompts and amplification when I need them streaming only. This switching can be pronounced and disruptive. Not something you want when driving. Also amplifying loud noise is damaging for hearing.

Get you act together and give users control - allow manual override or settings lock. You will kill someone otherwise.

You’d expect any company with a $4k product to have direct customer support. They don’t. Even reporting a dangerous bug doesn’t EVOKE a response.

Widex are owned by WS Audiology of Singapore. They also own Signia, Audio Services, Siemens and others. All great products. All destroyed by a negligent lack of customer care. I know care costs - as does lack of care as customers can walk.

by Wudex

I paid $7000 for these hearing aids and I cannot connect. I have an iPhone XS max I realize that connectivity is based on your Wi-Fi connection. This app is constantly changing the volume setting up to 100%. it goes back-and-forth it’s an awful app .Do something to fix it please . I had great hopes and have worn Widex hearing aids for decades. it’s very frustrating and anxiety producing for people who have hearing loss. You have the most expensive hearing aids on the market and you need to do something about the apps that go along with them. I want to also mention the demo for your evoke hearing aid app it’s nothing like the app that I get when I download your product! Its nothing like it at all so what the heck why is that?