TruGreen Reviews

TruGreen is okay but the services by the local office was a borderline fraud. I live in NY. I signed up for an application-by-application non committed lawn service agreement. In November, the local office charged me twice for two fertilization services on the same day. Usually these two fertilizers are applied at the same time and only charges for once, but the local office squeeze both of the remaining services into one and charged us twice. I cancelled my account and will be using local landscape companies. Also, they usually give notification only one day prior to the service and sometimes on the same day. Doesn’t give sufficient notice to customers for any modification. Do not recommend!! You are better off with local landscaping companies.

I downloaded this appt because their main # suggested it instead of calling. But every time I try to reschedule the next service call there is no option to do that. The Request Help button says it’s out of service at this time. The FAQs says to call the main #. If you click on Last Service call, it will show you your Next Service call. But there’s no option to change it. I got a text saying TrueGreen was coming today and to see the progress click on the link. The link took me to TruGreen & there was no information about it. Another time I did come across the progress report & tried to reschedule it but button didn’t work. I’d say TruGreen is a big FAIL for this function.

So I’ve been calling the main # and have called 3X to post pone my service til after Christmas, I got another text today (the third text this week) saying their coming today the 23rd!! I’d say their system in the main office is a big FAIL too!

I’ll start by saying I think they have a great product. Works as advertised. I subscribe to the weed and feed residential lawn service. HOWEVER...

TruGreen is complete garbage. It has caused me to have to leave work in the middle of the day to put my dogs up multiple times. You can’t change or cancel your appointment same day because there is a risk that the driver will not see the message. This has happened to me 3 times.

One of those times the driver beat me to my house after they sent him a message to not spray. He sprayed the chemicals in my yard while my dogs were not put up inside (I have a doggy door)...the same chemicals they tell you to keep you and your dogs away from for a few hours after application. All of thus could have been prevented if their app wasn’t designed and maintained by cheap talent and even cheaper UX budgets.

GPS is never accurate when displaying my location or their truck’s location. Why provide GPS and a live map if it’s always wrong? No map would be better than wrong info.

ETAs are rolling 1.5 hour windows that update every minute. From “10:05-11:35” to “10:06-11:36” and so on. Please tell me how that is valuable.

Notifications are sporadic and often non existent (day-before reminders, day-of reminders, etc.) So as long and you don’t have dogs to put up, gates to unlock, and you don’t care about being caught off guard then you won’t have a problem with TruGreen.

Well I have complained since first application I had a beautiful lawn several years ago. I tried them. 👎it took me three or so years to get lawn back. I was sold. Bill of goods in the spring. That is nothing short of humorous aftef complaining they sr t a guy back. I am loaded with crab grass weeds an d a brown weak lawn !! I have an . Irrigstion system aod watef plenty !!! Never again. !!! They dilute the product way too much it’s the poorest lawn in my neighborhood except the neighbor who just doesn’t care sadly ! I only eush I could show before and after photos !!!! A lesson hurtfully learned !!! I will end up reseeding and getting it back myself sadly next year ! For the second time !!! Use some fertilizer not liquid water that obviously doesn’t work

Even if you sign up for a set number of services and are told you have 0 services left on your account, they’ll still show up one day and perform more services and charge you the full price. I didn’t request that service. No way to cancel through TruGreen , you have to call their customer service. Refused to full refund me for the service that I didn’t request. The equivalent of the guy who shines your shoe as you’re walking down the road and then charges you for it. Pathetic practice, and I advise anyone reading this to avoid this company. Who knows what other ways they have for cheating you and doing dirty business.

The service through Tru Green is great but TruGreen needs a ton of work. It’s 50/50 on if my account even shows up connected to my address when I open TruGreen . When it does show my account it takes opening and closing TruGreen too many times to count before I can get my invoices to show up let alone open. The contact function which is supposed to allow a live chat does not work. Not ever in my case. I have talked to customer service over the phone and they were great, they helped me with everything I needed but I have to call them to communicate instead of being able to utilize TruGreen. If you are going to bother having an app please make it functional.

This is the 3rd time that my service has been cancelled. Usually they say the service person has arrived then immediately followed by the service is cancelled. There is no service vehicle outside my home. However, today the vehicle was down the street. I walked to the vehicle and asked why my service was cancelled. The driver said he had no more product. Besides the poor service I’ve had a real problem with the eliminator weeds. The longer in between the services the worse the problem gets. You wait on the phone to talk to somebody and they say they have a reduced work force. TruGreen is terrible for communicating which they push you to do while on hold. I am about to cancel their service and hire a local small business that cares.

My lawn looks HORRIFIC — new sod as of 8 months ago that was treated by this app from the start and never touched by another company. I have dead patches and now brown spots from the nitrogen treatment they provided to “green up” the grass after I complained about its state. They came out to my house, never called me to discuss the problem, and its condition is worse since their “free” treatment. They purposefully make it difficult to contact anyone to get service, snd phone calls are not returned.
If I hadn’t prepaid I’d have fired them six months ago. As it is I’ll have to hire another service to fix what they’ve damaged, if that’s even possible. I’m probably looking at replacing some if not most of my backyard. I am LIVID.

A notification for next scheduled service is sent out 12-24 hours before the visit. Two things.
1. There is NO detail about what service will be performed. Please share the service detail info with your customers in the notifications.
2. The 12-24 hour window notice is way too short. Please provide at least 48 hours so your customers can plan accordingly (i.e. moving things in yard, pet’s yard access, etc)

Nowhere in TruGreen can I easily find a quick & easy list of what services I agreed to, which ones have been completed and what’s next on the list chronologically.

TruGreen is great if you want their phone number but that’s about it. I wish it described one’s service they are about to receive. I do not want to call the toll free number to find out. It’s nice to see where the technician is in terms of day-of service but it would be nice to be able to text he technician while in route to let the them know their customer wants to talk to them before the day’s application/service. While I was treated fairly by this app after the fact pre-emergent was put down in a service after I had just done some overseeing. Had the tech talked to me first and the type of service I was going to receive was in TruGreen this could have been avoided. Like I said I was graciously compensated after this snafu but I think TruGreen could have the additional capability I described above. It’s a great start for an app but there is much improvement needed.

The guarantee state when you see weeds between services they’ll send someone out. I called 3 weeks before the next service to state there were weeds plus the yard didn’t look well. I was told the next service “should” take care of it. Frustrated I called again a little over a week later. I was told the other call didn’t get a service order so she’d send someone out. They still aren’t here so guessing they are again waiting until next service date (May 31). We are not happy at this time! We have questions and concerns so at least come out and check the yard and go over our concerns with us.

My lawn looks great, but the scheduling stinks. I agree that a one day notification is not enough time. Also, after calling the corporate office, and getting a free service and a half, the local people had no record of the agreement. After a couple calls the first service was scheduled, done and when the second came around, they charged full price. Then to get it corrected they had to cancel my service and get me signed back up. Now I get credited for the full price, and charged for half as agreed to. But still had weeds (no sign of curling up or dying), so called back and got another free service. All looked good. My main complaint is the local customer service, different answers to same question from different customer service reps and TruGreen itself. I am continually scheduled for service, from 8 am to noon, then noon to 5 and finally they come at 6. I agree with another review about their dogs. When they are not supposed to be in the yard for 1-2 or up to 24 hours until the spray dries, you really need to know when they are going to show up. I am a master scheduler and have been for 25 + years and I’d be fired if I couldn’t get the scheduling done right. It’s key to keeping customers. And also I have to laugh when I see the canned response to these reviews all looking like they were copied and pasted. My god, read the review and reply appropriately, don’t patronize the reviewers with the same answers.

TruGreen is great, however, it requires a few improvements to help customers.

1) App shows date of the next service, but does not inform the customer ahead of time the type of service that will be performed.

2) Push Notifications on TruGreen do not work. I have my notifications turned on for TruGreen and turned on push notifications from TruGreen as well.

3) When clicking on “View Last Visit” it does not display the pdf file on TruGreen itself. The pdf file is displayed on the web browser.

4) TruGreen does NOT allow the customer to view the type of services that are remaining.

5) It would be nice if we could click on “Services Completed” to see within TruGreen which services were completed for the year.

6) TruGreen should automatically generate a schedule keeping in mind the rest period. For example, if the lawn is treated for weeds, the program should not allow aeration and over-seeding to be scheduled till 2 weeks after the previous treatment.

TruGreen is confusing. under Account, I wish it is clearly what are the services under the plan I purchased, which has been completed and which remains - all in one clearly listed and tap to view. right now I know there is one service left but if I tap on it nothing happens. so I don't know what the remaining service is and approximately when it may be scheduIed. I do appreciate how when something is completed they write up a detailed report. Also, there is a section that is called Services - it is not what I had purchased but what I can add on in addition. So when I try to look up what actual services I have, this section gets in the way because it's for me to buy extra, not what's in my plan.

I like the look of TruGreen . Services are in general good as well but some are very much not worth it - notably the tree and shrub service we got on their advice for our fruit trees that were suffering from maggots and other pests. There has been no improvement to the situation.

Then either form the service or TruGreen , it’s not possible to unsubscribe from existing services after you opt in. You have to call, where while not being car salesman pushy they do try to make you sign up for more services. TruGreen and websites do allow you to add more services though.

So overall the lawn service is worth it, and we may try the aeration and lime treatment. But know that you will get the old upsell very regularly, and some of the services are recommended whether they will be useful to you or not.

I like a lot of things about TruGreen. The one place I see a lot of improvement can be made in his persistent session connections to chat. If you happen to accidentally swipe away from chat and go back to chat, it kills that previous chat session and starts a new one. Meaning, if you’ve already explained yourself (investing minutes to explain to a level 1 support person), you have to start all over. Also, the chat session is very fragile, meaning if you briefly lose cellular connectivity, it won’t persistently check for a connection reestablished and present the messages that may have been queued up. I know this is very specific, but is huge for customer experience (CX) when we need support leveraging the chat feature on TruGreen . Fix this and will get 4 stars.

Overall TruGreen is helpful. One change I would like to see: The number of paid applications remaining should be more prominent and not buried under a button on a screen that gives a total number of applications completed for the year and the number recommended remaining for the year. It’s just confusing. I’d like to more quickly be able to see how many applications I have paid for, how many are completed and how many remain so I know when my next purchase needs to be made. I shouldn’t have to dig through 3-4 screens to find that info.

I highly recommend TruGreen. It covers all your account information, services, etc that are part of your current plan.
I docked it one star because it lacks the ability to modify your plan in TruGreen , and only lets you select a limited number of additional services. It would be nice to see all possible services available to select and schedule right in TruGreen vs having to call or go on the actual website. In my case TruGreen doesn’t give me the option to request an aeration service and overseed. If they add those features one day I’ll update my review to 5 star.

Lawn is beginning to show signs of healthy growth and greener than ever. Scheduling and navigating the application is not user friendly. I find TruGreen is designed for the actual technician and not the client. They definitely need to review and reevaluate TruGreen based on customer suggestions. Personal experience with app, an easier way to schedule, view upcoming appointments and clear explanation of what services you have prepaid.

I was excited to have the plan as my lawn would be weed free, green and grub free. After that treatment, my lawn was filled with patches of burnt grass. They sent out “specialist” to assess. He stood there with hands on hips and his words were “it looks like they used to much chemical on the lawn for grub control”. When asked what would be done about it, he was going to tell supervisor and have them get to me. Actually, the one star is highly overrated! For poor ratings the nicknames are taken. I’ll try giving stars that are not true.

I’ve tried to use TruGreen on multiple occasions over having them for a year and had nothing but issues (I work in IT). I try to pay my bill and get an email that it’s processing. 2 days later it says something went wrong. I tried with 3 different cards and had the same issue. Yes it shows your bill, but that’s about it. I’ve tried to add services and all it tells me to do is call them. The dates that they say you’ll be serviced, you aren’t. Maybe it varies by market, but in my area it’s nothing more than a bill display system.

If you value your personal info and hate scam callers, don’t give your info to this app...

I used TruGreen to get a quote, and had three calls within an hour from “MCI Metro ATS”.

The first call, someone spoke and asked if I needed a quote for this app service. As I spoke, he hung up.

The second call was the same number, but it was a different person, and they were trying to convince me that I had outstanding debt with capital one. They wanted my social so they could “verify” their information.

The last call, I answered so that I could request to be placed on their do not call list, and they hung up immediately.

I am expecting many more calls from them over the coming days and weeks...

Needless to say, they will share any information that collect on you ALMOST IMMEDIATELY. They must be subsidizing service costs by selling your information.

I was legitimately considering their service, but I wouldn’t give them a dime now.

Some of the techs a I prepaid for their service expecting professional results. After 7 treatments I can honestly say I get better results doing it myself. I still have weeds and half the time they don’t show up. I have video cameras outside and one time the tech just put down steaks saying it was done. Save money and results doing it yourself. Customer service is a joke also. They tried to get me to buy more services even after I told them the current service was unacceptable. re not friendly and untrustworthy.

Update: Their Customer Service is no service .....there’s a pattern here.

TruGreen is very high tech but the salespeople that come to your home and calls from salespeople to upsell you more service gets to be too much. Also, what the salesperson tells you is different once they put you in the system. They’ll say it’s a one time service but in the system it’s a continuous service plan that auto-renews.
Also, I was charged for aeration service that I don’t believe ever happened. The system said they did I never saw any holes or plugs on my lawn. Also, if they did aerate, why did they not call me to let me put flags on my lawn to mark sprinkler system lines? I’ll be going back to my local lawn service that offers a more personal touch.

Jan2020 TruGreen was updated. Overall, it seems cleaner and easier to navigate. However, I now have a red circled “2” on TruGreen icon. It will not go away no matter what I do once going inside TruGreen . I have no notifications or unactioned tasks once inside TruGreen itself. Frustrating for someone like me who like to keep his app icons free of notification icons. So, either there is a bug or they do not make it easy to know what the notifications are that need to be cleared w/i TruGreen . I’m 95% sure it is the prior.

Overall I think TruGreen is nice to look at and pretty easy to navigate. I have, however, had some issues.

I had trouble registering my account because it wasn’t even registering my email for about a day. After calling customer service, they got me set up.

I decided to prepay for my service, and because of that, it seems I cannot see how much individual parts cost or anything. It just says paid. I was hoping to see some sort of invoice or document that explained what I paid for.

I would like to see the description of what the service will be so I can ensure it was input correctly, and just to see what I’m having done. I can’t currently see any description.

I would love an option to leave comments to my technicians if I forgot to mention something. I can’t do that without contacting customer service. That seems like an easy fix.

I appreciate TruGreen notifications about my scheduled services, but I wish the Notifications were displayed on the front page, which defaults to “Account.” To see the service details, including the scheduled time and map of how far away the driver is, I have to go to Profile, then Notifications, and then tap See More. I often forget and have to tap every menu option until I find it again.

The lawn service and irrigation service technicians were awesome so far. Helpful and explained everything.

The tree and shrub service not thrilled with the technician at all. In fact never talked to him . Didn’t leave an invoice on the door and couldn’t understand his one line write up . I’m not even sure what he did . Hoping October service will be more informative as to which things are getting serviced and what .

My only gripe, unless it is present and I am over looking it, is not having the option to select which invoice you can pay. What I experienced was a pay all or nothing choice for the 2 unpaid invoices that I had on my account. On the website, the option to choose which invoice to pay is present. I see no reason why this
cannot be done to TruGreen.

This company is great! They come right on time and do a thorough job! I had a tech that missed a few spots , They sent one out within 3 days and did an awesome job! They are kind and respectful to their customer. My lawn is looking great after only two treatments so far. I would definitely recommend this company! Their techs that come to your home are great! Love Kevin and Orlando.

I couldn’t register my account with TruGreen and kept getting an error message when I tried. I had to go online first to do that.

Once I did though, I came back to TruGreen to log in and it worked.

Very helpful app. I can see how many treatments have been completed and how many are left. Quickly downloads the paperwork that was left on my door in case I lose it. I now know to within an hour or two of when the this app specialist will be at my house. Much better notifications than the normal one they send to my phone.

I can see my bill and schedule additional treatments if I want.

Just a real solid app. I like it.