Contact TruGreen Support

by Tttttz

I downloaded this appt because their main # suggested it instead of calling. But every time I try to reschedule the next service call there is no option to do that. The Request Help button says it’s out of service at this time. The FAQs says to call the main #. If you click on Last Service call, it will show you your Next Service call. But there’s no option to change it. I got a text saying TrueGreen was coming today and to see the progress click on the link. The link took me to the app & there was no information about it. Another time I did come across the progress report & tried to reschedule it but button didn’t work. I’d say the app is a big FAIL for this function.

So I’ve been calling the main # and have called 3X to post pone my service til after Christmas, I got another text today (the third text this week) saying their coming today the 23rd!! I’d say their system in the main office is a big FAIL too!

by Bud24

I’ll start by saying I think they have a great product. Works as advertised. I subscribe to the weed and feed residential lawn service. HOWEVER...

The app is complete garbage. It has caused me to have to leave work in the middle of the day to put my dogs up multiple times. You can’t change or cancel your appointment same day because there is a risk that the driver will not see the message. This has happened to me 3 times.

One of those times the driver beat me to my house after they sent him a message to not spray. He sprayed the chemicals in my yard while my dogs were not put up inside (I have a doggy door)...the same chemicals they tell you to keep you and your dogs away from for a few hours after application. All of thus could have been prevented if their app wasn’t designed and maintained by cheap talent and even cheaper UX budgets.

GPS is never accurate when displaying my location or their truck’s location. Why provide GPS and a live map if it’s always wrong? No map would be better than wrong info.

ETAs are rolling 1.5 hour windows that update every minute. From “10:05-11:35” to “10:06-11:36” and so on. Please tell me how that is valuable.

Notifications are sporadic and often non existent (day-before reminders, day-of reminders, etc.) So as long and you don’t have dogs to put up, gates to unlock, and you don’t care about being caught off guard then you won’t have a problem with this app.

by Kalymnos5

This is the 3rd time that my service has been cancelled. Usually they say the service person has arrived then immediately followed by the service is cancelled. There is no service vehicle outside my home. However, today the vehicle was down the street. I walked to the vehicle and asked why my service was cancelled. The driver said he had no more product. Besides the poor service I’ve had a real problem with the eliminator weeds. The longer in between the services the worse the problem gets. You wait on the phone to talk to somebody and they say they have a reduced work force. The app is terrible for communicating which they push you to do while on hold. I am about to cancel their service and hire a local small business that cares.