RTD MyRide Reviews

by Rory Kroge

I was advised by an RTD supervisor to reload the RTD ticket application. I did this after being denied service on two busses while on the phone with the RTD supervisor. The application then changed my password and says that an email was sent with the new password. I did this 5 times. No email was sent to my email address. Yes I did check spam trash primary etcetera etcetera. I was one hour late for work. Still attempting to correct issues with the applications for my ride home, this is still not corrected, nor have I received and email from RTD to correct my password reset. Please provide a link for reimbursement of ticket purchase.

by Thepeacefish

The user flow of RTDMyRide is like the plot of a David Lynch movie. Why does the “trip planner” screen not have a “buy ticket for this trip” button? Why is the map of fare zones buried in a tiny link multiple taps away from the “buy tickets” screen? Why have you made it so challenging for the user to figure out what ticket they need to buy? WHY do multiple buttons just open a safari page designed to look like RTDMyRide ??? Guys. Try again.

by Emortaro

Bad. Lol. First time using it and Apple Pay never worked. When switching apps, it auto logs you out each time. Frustrating when you’re trying to show your ticket and have to relogin each time. Still no apple wallet for three years running now. RTDMyRide constantly takes your to safari and to RTD website for any additional info. I couldn’t pay with a normal card as RTDMyRide wouldn’t accept payment in any form. Eventually paid in their website via safari then went into RTDMyRide to see the ticket. Terrible app developers.

by Claudiatraveler

Don’t even know where to start. 30 minutes getting user name and password to work on laptop and phone. RTDMyRide seems to be completely different??? Added payment method to computer but doesn’t show up on app. Tried to add payment method to phone but no place to save it. I bought a $3 ticket just to see if I could save payment info. Nope. Why is there a screen for saved payment methods if there’s no way to save the payment? It is saved on line but they don’t talk. Tried reinstalling RTDMyRide . Nope. I really don’t need this frustration. Clearly there are better ways to get home from the airport.

by Claire______

If you’re using this for the A line, RTDMyRide does not support Apple Wallet. Which means you will need to have your phone ready to show when the ticket person comes (and open up the RTD app). Additionally, they don’t want to see the barcode for some reason, only the time flashing. The agent said their scanners can’t even read the bar codes from RTDMyRide oddly enough.

Unless there is a line at the machines (which I’ve never seen) I’m not sure this offers more than a paper ticket. A paper ticket I can rest on the seat so I don’t have to fumble finding my phone. And they usually check the ticket multiple times.

Update: I was double billed $9.00 for the A line despite it only showing one ticket in RTDMyRide .

RTDMyRide is atrocious.

by Juebner

I started a new job that makes commuting by the light rail a perfect option for me so I downloaded RTD Mobile Ticketing to buy some tickets in advance. However, I can’t buy tickets in advance because RTD is free today for New Years Day so when I click buy tickets a notification comes up saying today is free and it won’t let me purchase tickets, even for future use when I go through My Wallet. This is a horrible programming oversight. Seems like RTDMyRide has a lot of glitches to work through to be reliable. It’s frustrating that RTD can be hard enough to use and rely on for commuting and then there are extra barriers like the glitches in RTDMyRide that discourage using public transit. For such a progress city and a state that cares about our environment it’s sad that we don’t have the leading, most cutting edge public transit. Come on RTD, get your head in the game and be an industry leader!

by Repertoire!

Can’t buy my ticket today because os app crashing. Other times, too many steps. And today, if it did work, it was not offering an opportunity to buy multiple passes.

There has been plenty of time over the last few years to make this a perfectly smooth app for a perfect app application.

Please don’t discourage me from using RTD and get better.

by Ambiorickx

When there’s a new version of RTDMyRide , a scary-looking WARNING dialog is thrown up. This should really just be an informational message. When you choose to update immediately, RTDMyRide takes you to the iTunes Store, not RTDMyRide Store.

RTDMyRide should allow you to use Apple Pay, instead of relying on a stored credit card.

by JDerek

This is a fine way to get bus fares, and improves the bus riding experience to not need cash finally. But this has to get Apple Wallet/NFC support so I can tap for my fare, or better yet to add my EcoPass I have through my employer. I would also love to see the 10 Pass Ride book added to the digital app

by Baeboowife

Great concept, pretty easy to use. I just don’t understand how regardless of how many updates there may be, RTDMyRide still crashes at random. Like pull it up to show the bus driver my pass and it crashes as I’m turning my phone so they can see it. Always fun to be talked to like I’m an idiot for flashing my phone without any apparent reason. 👍🏻 Fix it.

by Raxim Koron

App’s been great for quite a while. However with the transition to iOS 13, it’s been quite unstable for me. Purchasing is fine, it’s actually displaying the details for an activated ticket. It adds some anxiety to boarding as I’m never confident that the information will be on the screen when I have to present it to a driver.

by Idavidram95

I commute daily using RTD buses from my home to school and it would be excellent if I could just add my student pass to my apple wallet and pull it up whenever I get on the bus without having to bring my card every single time. I sometimes go to the gym and bringing my wallet with me is problematic. I don’t see why this is not an option yet, given that the card already uses NFC.

by Apex Titan

Easy and convenient. I appreciate Apple Pay support - it’s not that I don’t trust RTD to store my credit card, but it removes the need for them to do so. One less thing to go wrong.

I notice that RTDMyRide Store page says that RTDMyRide supports Apple Wallet, but I haven’t seen a way to store my tickets. Am I missing something?

by Huc

Just downloaded RTDMyRide to try out the new G-Line from Ward Rd in Wheatridge to Union Station. RTDMyRide worked well and purchase via ApplePay was flawless. Internal links to schedules, etc. worked fine. We'll find out how well it performs in the field tomorrow. It would be great if it had an internal link to launch the ParkMobile app for park and ride situations.

by Praveen Sethu

It saves me a lot of time by getting tickets online instead of waiting in line at the counters. However, it would have been wonderful if it lets me save tickets to my wallet. In that way, I don’t have to log in to RTDMyRide and show the tickets. It is especially beneficial if you buy monthly passes via RTDMyRide and it is a bit painful to login twice every day to get your tickets.

by SS-Denver

I downloaded RTDMyRide , chose to purchase a day pass(at a student discount rate), was able to chose when to activate the pass, had the choice of whether to save my cc or not, and easily activated the pass later with no problems. May have taken 5 min or less to do all this and RTDMyRide never made me purchase anything or save a credit card. Nice going RTD, I am surprised. I am not sure what Statica did wrong with her setup but RTDMyRide does not behave as she stated in her review.

by Vasquezhector39

RTDMyRide is very simple and easy to use, and is nice to be able to use a credit card to purchase tickets. It includes nice features like RTD Trip Planner and Next Ride, which is useful to find your next bus. You can buy tickets in advance, unlike the other review said. Would definitely recommend!

by Richie510

Apple Pay makes this super painless and quick. Before Apple Pay you had to manually enter CC info every time, or attempt to navigate the Byzantine process of creating an account, and keeping it logged in on RTDMyRide .

by Lk4h

Super easy to use to buy a ticket ahead of time and then activate the ticket when it’s time to use it. Easy to set up account, plan trips, see schedules and system map...all on one user-friendly app.

by Leptooners

I don't know if all the bad reviews are just plain wrong or if there might be something to them, but all I know is RTDMyRide makes it completely effortless for me to get around in Denver every time I'm in Denver. I buy a day pass with airport and badabing, I can go anywhere on any bus or train. It's really nice.

by Staticandbanal

Why was I required to purchase a ticket, just to be allowed to enter my credit card info? I should be able to set up payment on my kids’ phones in advance, so they have it there when they need it. Instead I had to buy two tickets they weren’t going to use, just to get it to store my credit card. It also won’t let me put RTDMyRide on all of my family’s phones; I had to set up a separate account for some of them. I can’t imagine why that should be necessary.