Are you having issues? Select the issue you are having below and provide feedback to RTD MyRide.
- Difficult to create an account and keep it logged in
- Takes 30 minutes to get user name and password to work
- App seems to be completely different on laptop and phone
- No email sent with new password after reloading the RTD ticket application
Unable to login
app only opens to pure blue screen, no changes to phone since it was working last a few days ago
Just got a Galaxy S9 and the app won't load, at all. Comes up with a pure blue screen and does absolutely nothing.
Ihad to get a new phone and I now my app for echo pass doesn't work. Will not take my password . My email for the app is fliperdb@redacted. Thus is through rtd and Covenant security at DIA.
I’m unable to purchase ticket. Keep getting message - Something went wrong purchase.100 No products available. I’ve deleted the app and then downloaded it again. I also hard reset my phone and no changes.
App does not like iOS 16. Since I installed, constant “we could not connect to the internet” error. It has to be the RTD App. Everything else works fine. Fix it, super inconvenient.
Complete guide to troubleshoot RTD MyRide app on iOS and Android devices. Solve all RTD MyRide app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Regional Transportation District, developers of RTD MyRide.
Customers can add funds to their MyRide account and scan their mobile MyRide barcode at validators to board RTD buses and trains. We've also got a new and improved MyRide smart card should you want friends or family to ride RTD using your account. Welcome aboard! And with fare capping, RTD automatically converts 3-Hour passes to Day and Monthly passes so you'll always get the most value. RTD's updated mobile ticketing app includes new features to make riding RTD easier than ever. Introducing RTD MyRide!