RTD MyRide app not working? crashes or has problems?

RTD MyRide Status

Published by Regional Transportation District on 2023-11-01

Introducing RTD MyRide! RTD's updated mobile ticketing app includes new features
to make riding RTD easier than ever. Customers can add funds to their MyRide
account and scan their mobile MyRide barcode at validators to board RTD buses
and trains.

I have a problem with RTD MyRide

Are you having issues? Select the issue you are having below and provide feedback to RTD MyRide.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 6 Comments

By Melanie Stacey 2 weeks ago

Unable to login

By Jay M. 5 months ago

app only opens to pure blue screen, no changes to phone since it was working last a few days ago

By Jason 5 months ago

Just got a Galaxy S9 and the app won't load, at all. Comes up with a pure blue screen and does absolutely nothing.

By Beverly Difilippo 7 months ago

Ihad to get a new phone and I now my app for echo pass doesn't work. Will not take my password . My email for the app is fliperdb@redacted. Thus is through rtd and Covenant security at DIA.

By Patricia 1 year ago

I’m unable to purchase ticket. Keep getting message - Something went wrong purchase.100 No products available. I’ve deleted the app and then downloaded it again. I also hard reset my phone and no changes.

By Aaron 1 year ago

App does not like iOS 16. Since I installed, constant “we could not connect to the internet” error. It has to be the RTD App. Everything else works fine. Fix it, super inconvenient.

Common dislikes about RTD MyRide app

- Difficult to create an account and keep it logged in

- Takes 30 minutes to get user name and password to work

- App seems to be completely different on laptop and phone

- No email sent with new password after reloading the RTD ticket application

Have a Problem with RTD MyRide? Report Issue

Common RTD MyRide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RTD MyRide app on iOS and Android devices. Solve all RTD MyRide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RTD MyRide iPhone Issues and Solutions

RTD MyRide iOS app crashes, not working, errors
RTD MyRide iOS app network issues
RTD MyRide on iOS has black/white screen

RTD MyRide Android App Issues and Solutions

RTD MyRide has errors/crashing/not working
RTD MyRide server network connectivity issues
RTD MyRide has black screen

RTD MyRide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RTD MyRide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RTD MyRide app crashes or not working on Iphone (iOS):

Close and restart the RTD MyRide app on iPhone
Update RTD MyRide app to the Latest Version for iOS
Uninstall and reinstall RTD MyRide iPhone app
Update your iPhone to the latest iOS version

Fix RTD MyRide on iPhone unable to connect to server/internet connection issues::

To resolve RTD MyRide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RTD MyRide black/white screen (blank screen) on iPhone:

Follow the RTD MyRide iOS app troubleshooting guide Here →

RTD MyRide Android App Issues and Solutions

Fix RTD MyRide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RTD MyRide app issues:

Force Stop the RTD MyRide App
1. On android, goto "Settings" » click RTD MyRide app. » click "Force Stop".

Update RTD MyRide to the latest version on PlayStore

Clear RTD MyRide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RTD MyRide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RTD MyRide.

Fix RTD MyRide unable to contact server/ RTD MyRide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RTD MyRide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RTD MyRide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RTD MyRide on android.

Solve RTD MyRide black/white screens issue on Android:

Follow the RTD MyRide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Regional Transportation District, developers of RTD MyRide.

46.15% Contact Match

Developer: Regional Transportation District, Denver CO

E-Mail: [email protected]

Website: Visit RTD MyRide Website

About this app

Customers can add funds to their MyRide account and scan their mobile MyRide barcode at validators to board RTD buses and trains. We've also got a new and improved MyRide smart card should you want friends or family to ride RTD using your account. Welcome aboard! And with fare capping, RTD automatically converts 3-Hour passes to Day and Monthly passes so you'll always get the most value. RTD's updated mobile ticketing app includes new features to make riding RTD easier than ever. Introducing RTD MyRide!