Contact RTD MyRide Support

by Claudiatraveler

Don’t even know where to start. 30 minutes getting user name and password to work on laptop and phone. The app seems to be completely different??? Added payment method to computer but doesn’t show up on app. Tried to add payment method to phone but no place to save it. I bought a $3 ticket just to see if I could save payment info. Nope. Why is there a screen for saved payment methods if there’s no way to save the payment? It is saved on line but they don’t talk. Tried reinstalling the app. Nope. I really don’t need this frustration. Clearly there are better ways to get home from the airport.

by Rory Kroge

I was advised by an RTD supervisor to reload the RTD ticket application. I did this after being denied service on two busses while on the phone with the RTD supervisor. The application then changed my password and says that an email was sent with the new password. I did this 5 times. No email was sent to my email address. Yes I did check spam trash primary etcetera etcetera. I was one hour late for work. Still attempting to correct issues with the applications for my ride home, this is still not corrected, nor have I received and email from RTD to correct my password reset. Please provide a link for reimbursement of ticket purchase.

by Emortaro

Bad. Lol. First time using it and Apple Pay never worked. When switching apps, it auto logs you out each time. Frustrating when you’re trying to show your ticket and have to relogin each time. Still no apple wallet for three years running now. The app constantly takes your to safari and to RTD website for any additional info. I couldn’t pay with a normal card as the app wouldn’t accept payment in any form. Eventually paid in their website via safari then went into the app to see the ticket. Terrible app developers.