Contact Gate io Support

My google Authenticator produces a invalid response when I try to sign in.

I lost my phone and my 2fa gone. Now they wont change it. And i lost all my money. Dont use it.

I have the same issue as Tazeem Ahmad. I have tried emailing Gate.io with no luck. Please do not use this scam company.

Hi team I have been unable to log into my account and tried many times on your live chat on website as well as taken tickets with no one helping me properly I didn’t bind my email to my account (I didn’t know I had to) and you’ve sent reset link but question 2 of the security questions makes no sense and the correct answer is not in the multiple choices! I am very upset and worried I need your team to assist me properly. I get a new person every time I take a ticket and no one follows through to see if I’m ok now This is unacceptable.

I've been struggling to pass my kyc2 for a month now an I have been trying to contact the customer service but they still have not fixed this issue and im unable to sell anything or get my money out this is pathetic

I can't login anymore as I lost the phone with my authenticator. Now for two months I tried to contact them, and they are not responding to my emails anymore while I have money inside the account. It's getting really frustrating!!!!!!!!!

Scam company. Made a purchase on Nov 4th.. I've been asking everyday where the funds are. They appear to deleted my account so I can't contact customer support. Avoid at all costs

I can’t Send coin out of my gate.io there is my I’d 8227504 please help it saying invalid google code

Its bullshit I withdrawn usdt from gate.io to crypto.com . I got mistake i used polygon contract that time which is not accepted by Crypto.com . . Crypto. Com sent back to gate.io worth of 1266. I went many time there hepl support waiting for support line till now I didn’t recive my 1266usd. Every i emailed .same day same thing, Ticket 666653

I cant Log in since 3 days and a get no answer from the e-mail Support. I will maybe lose money....please contact me

I have been trying to complete my sign-up info for the last two days,I have taken over 8 to 10 different photos holding my ID.also tried to upload them,but with no resolution/results.this is my 2nd email to try and get this resolved, please help for nothing seems to work when/after I upload my ID 8 to 10 different times.🤔😏😶🤬🤬🤬

I have a problem login into my gate io account because I changed my phone I was unable to access the 2fa google authentication code. I requested multiple times through ticket and sent all the request documents and details, even contacted through chat many times every time same answer, escalated your ticket and you will get response within 4-5 hours. but It's now more than a week and I am still waiting for response from the help best after meaning email and complaints. Kindly assist to resolve my issues

Reset my 2-FA without backing it up. Contacted them. Verified my kyc and all that. There was multiple times of communication saying they reset it. But I still need my 2-FA to log in, and now I've had 2 weeks of silence. I created another ticket. From a different IP address. Got one reply from them. Now I no longer have access to the chat function. I think my email is flagged and just diverts to an automated "our servers are busy bla bla bla" Tried calling phone numbers I've found online. Nothing Repeated emails asking what else I can do to gain access again. Nothing Finally, I've turned off my miners now. I'm not giving them an ounce of business till they let me back in. And even then, I'm sneaking it out of there.

when I sell a coin, the amount says zero but I can not see where the money goes

I have been trying to log in to my account for 6 month with no success! I have emailed them numerous times and nothing. They would not provide me with my UID number to reset the password. The worst platform!

How did you solved this ? Happened the same to me I can’t access to my account they’re fckn scam , please what can we do ? I have a lot of money in there

I bought DOT5S/USDT on 10-19-2021 at the time 14:46:37 at the rate of 0.000194 whose number was 135793. Which was $26.34. And then I started selling it and its number is showing only 13.6 DOT5S/USDT. Its total price is showing $12.66. When the rate at the time of selling was 0.934820. Order ID 86038142395

I really wanted to get onto this exchange because they seem to have all sorts of good coins! I have spent a month trying to create an account! In the past week I have spent eight hours with their in app "customer service!" They would tell me that they couldn't connect me to have a person and then finally after getting connected the person would tell me they need screenshots and this that and the other when you cannot take screenshots in the app it says not allowed for security reasons! On top of that after you get done explaining all this to them and it takes an hour to explain because they're completely inapt they'll tell you to go use another computer or another phone or they'll say take a screenshot and then they'll promise you that you won't get cut off from customer service and you immediately get cut off from customer service and have to go through all of this over and over again! I went through it five times in a row in one day! Same questions I even started copying and pasting the description of the problem which is when they send the authentication code for your email or phone number half the time it doesn't come the other half the time it comes and you type it in only to have it be erased and you're back in the same spot as you were before! Finally after talking to their representatives after all these questions and everything they'll tell you that they have no power to do anything that you have to create a ticket with their Tech Team and their Tech team will get back to you... They'll tell you that they're going to put and emergency or a rush tag on your ticket and they will get back to you within a few hours... well it's been over 3 weeks now and I've gotten two pre-written automated messages from their Tech team that how are you they're sorry for your issue how can we help you! Well you filled out a ticket describing your issue with all of your information why the hell are they sending you a pre-made answer asking you what your issue is again and then after that they don't answer you again I've opened over six tickets! I've said there's no way that I'm the only one who's had this problem and now I stumble across this and it seems like everybody and their cousin has the exact same problem! It's like they do not want your business and make it extremely clear by the way they treat you! Well the lack of treating you any way whatsoever considering they don't ever talk to you and there in app customer service is apparently people who don't even work for them I have absolutely no idea what they're doing and have no power to do anything to actually help you in any way! It's a real shame that they have all of these great tokens and what looks to be a awesome interface in their app and then they turn around and treat like this! I wish I could find somewhere else I could buy the coins that I want to purchase!! I have opened up a trust wallet and coinbase wallet and I go to buy like $100 worth of a token that I want and they want to charge me another $50 to $80 in order to make the transaction and it doesn't even work on coinbase wallet even though they say and advertise with a link that they work with uniswap but when you go to look it up apparently since before May it hasn't worked! I can't believe there's no way to buy the the small and micro-cap tokens that I want to buy without paying ridiculous and I mean ridiculous gas fees! Ethereum just sucks!! Any way back to GATE.IO... HOW IS IT THEY CAN HAVE SO MANY GREAT COINS/TOKEN THAT YOU CAN'T BUY ANYWHERE ELSE AND SUCH A INTERACTIVE AND WONDERFUL APP BUT TREAT PEOPLE WHO WANT TO GIVE THEM THEIR BUSINESSES LIKE THEY ARE 💩💩💩❗❗ALL I SEE ARE NEGATIVE REVIEWS AND ND 50%+ OF THEM ARE PEOPLE WHO CAN'T GET THEIR EMAIL/ PHONE AUTHENTICATED! I HAVE BEEN ABLE TO JOIN 3 OTHER EXCHANGES, OPEN 2 WALLETS (TRUST&COINBASE) ,LEARN HOW TO USE UNISWAP, PANCAKESWAP, BRIDGES ALL IN THE AMOUNT OF TIME THAT I GOT 2 EMAILS FROM GATE.IO THAT WERE PREWRITTEN GENERIC RESPONSES AND SPENT WELL OVER 10 OR 15 HOURS TALKING TO THE USLESS PEOPLE THEY CALL "CUSTOMER SUPPORT" NOTHING ELSE! I HOPE THEY EITHER FIX THESE PROBLEMS IMMEDIATELY OR GO OUT OF BUSINESS! SUPPOSEDLY THEY ARE "THE OLDEST CRYPTO EXCHANGE " YET THE SUCK EVEN WORSE THAN COINBASE CUSTOMER SERVICE AND THAT IS SAYING SOMETHING!! DO NOT WASTE YOUR TIME!!

Chinese scammers! Never use this app. Customer support never care

Same issue with the 2FA,.emailed several times ,.no.answer,. don't.use.this app, scammers

I emailed couple times to Gate.IO to remove my 2FA , is not working, no answer from support after couple emails

I am also having issues with Gateio's helpdesk not responding to my requests to fix my 2FA

I am also having issues with Gateio's helpdesk not responding to my requests to fix my 2FA. It has been a month and they have not done anything, even though I followed their steps to gain access to my account. DO NOT USE THIS APP!

I have a problem login into my because I changed my phone I was unable to access the 2fa google authentication code. I am still waiting for response from the help best after meaning email and complaints. Kindly assist to resolve my issues. Kind regards T Mogaji

Am transferat din binance in gate.io in data de 10.05 , 1,9995 BNB și nici acum după 5 zile nu au ajuns! Am vorbit și live pe chatul lor și au spus ca rezolva și nimic! Am scris 3 mailuri și tot degeaba!

customer service is not at all fast, you have to wait days to or weeks for response

what is support@redacted? If I have a problem with 2FA on gate.io who can to help? I writed to support@redacted no answer(.

This exchange is a total ripoff .I have vested over $7000.00, and can not withdraw to any wallet. I have sent multiple service ticket without any response. DO NOT USE GATE.IO or you will lose your money. The worst and only exchange whereas I have experienced. Will take this legal.

to gate.io it help desk ! dear sir or madam , it has been 12 days since i have faced 2fa google authentication code not accepting, that i have contact to live chat 4 times first time they told me for 4 hour to fix it not done second time 8 hour again not done third time 12 hour again not done fourth time 24 hour again and again not done and it has been 48 that my request must be applied and fixed no response from support side no email , here is my ticket # (279890) it is the first ticket # which i was asked for every document for my request but no result i m confused why the respected responsible stuff of gate.io team not attending to my request? if you guys says it is not possible or you don't fix it just tell me i won't disturb you any more . waiting to here from support sit a reasonable response , i should also mention that i applied so may tickets and email to support@redacted unfortunately no response hope any respected responsible team member of gate.io would check my complain and fix it

I have the same problem as Tazeem Ahmad. My google code is not working and I’ve contacted their support and sent all the required information that they requested and I have not heard back from them and it’s been over 2 weeks. All other exchanges would have this rectified within a day. Very frustrating as it seems I’m out my investment. I hope I’m wrong though...

I am unable to login to my account because the Google code is not working. I have repeatedly emailed support@redacted for help with no luck. A couple times I got a standard email response requesting additional information to confirm my identity. When I send that there is no response. It has been a very frustrating experience. Definitely think twice before using this APP.