Maple app not working? crashes or has problems?

Maple Status

Published by Maple Corporation on 2023-11-15

Maple connects you to licensed Canadian doctors and healthcare practitioners any
time of day, 24/7. Visits start at $49.

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Reported Issues: 1 Comments

By Rick Blackwood 11 months ago

I'm from the US, and before I left for Montreal for the summer, my doctors cut me a heart medication prescription, Eliquis 5MG, twice daily. I've logged on to Maple RX a dozen times, and after 45 minutes or so, they cancel. I've been at this for three or four days, and have gotten nowhere. All I need is a prescription from a Canadian doctor for Eliquis. Help :(

Common dislikes about Maple app

- No refill prescription without paying the visit fee each time

- Lack of clarity regarding who makes the decision to refill the prescription (doctor or Maple)

Have a Problem with Maple – Online Doctors 24/7? Report Issue

Common Maple Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Maple app on iOS and Android devices. Solve all Maple app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Maple iPhone Issues and Solutions

Maple iOS app crashes, not working, errors
Maple iOS app network issues
Maple on iOS has black/white screen

Maple Android App Issues and Solutions

Maple has errors/crashing/not working
Maple server network connectivity issues
Maple has black screen

Maple iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Maple app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Maple app crashes or not working on Iphone (iOS):

Close and restart the Maple app on iPhone
Update Maple app to the Latest Version for iOS
Uninstall and reinstall Maple iPhone app
Update your iPhone to the latest iOS version

Fix Maple on iPhone unable to connect to server/internet connection issues::

To resolve Maple network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Maple black/white screen (blank screen) on iPhone:

Follow the Maple iOS app troubleshooting guide Here →

Maple Android App Issues and Solutions

Fix Maple not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Maple app issues:

Force Stop the Maple App
1. On android, goto "Settings" » click Maple app. » click "Force Stop".

Update Maple to the latest version on PlayStore

Clear Maple App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Maple app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Maple.

Fix Maple unable to contact server/ Maple internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Maple » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Maple » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Maple on android.

Solve Maple black/white screens issue on Android:

Follow the Maple android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Maple Corporation, developers of Maple.

100% Contact Match

Developer: Maple Corporation

E-Mail: [email protected]

Website: Visit Maple Website

About this app

Full medical consultations including diagnosis and prescriptions are available for residents of, or visitors to, all Canadian provinces. - Prescriptions are automatically sent to a pharmacy, or you can choose free delivery. - Only you and your doctor have access to your this app consultations records. this app connects you to licensed Canadian doctors and healthcare practitioners any time of day, 24/7. Visits start at $49. All of our doctors are Canadian licensed and practice family or emergency medicine in Canada. You can chat with dermatologists, mental health experts, endocrinologists, sleep therapists, naturopathic doctors, and many others. You’ll be quickly matched with a Canadian licensed doctor. 3. Each physician is passionate about delivering outstanding healthcare, and serving our communities in new and innovative ways so that you can get better, faster! Don’t forget to rate your experience and provide feedback — this will help us keep improving our services for you! Open Maple and click on the "See the doctor now" button. 2. The doctor will review your request and respond to you in minutes. It doesn’t stop there — with this app, you have access to specialist healthcare providers at your fingertips. Simply sign in and request the type of provider you’d like to connect with. Why wait any longer? Download Maple and chat with a provider with the tap of a button. You can choose to have your visit either over text, audio, or video on our secure platform. Enter your symptoms or a description of your request. 4. Payment is required if you don’t have employer/insurer coverage. 5. Visits may be covered by your benefits plan. 1.