TELUS Connect (My Wi-Fi) app not working? crashes or has problems?

TELUS Connect (My Wi-Fi) Status

Last Updated on 2024-12-05 by TELUS Communications Inc.

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📋 1 Reported Issues:

Don Manning 2022-06-29

I have replaced my T3200M router with a TelusA40F. The Telus app says the TelusA40F is offline, but the devices are connected and are working. The app will not recognize the devices on my network, and it still seems to want to connect with T3200M router. Can you provide some advice as to how to make the app work as it should?

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Common TELUS Connect (My Wi-Fi) Problems & Solutions. Troubleshooting Guide

Table of Contents:

TELUS Connect (My Wi-Fi) iPhone Issues and Solutions

TELUS Connect (My Wi-Fi) iOS app crashes, not working, errors
TELUS Connect (My Wi-Fi) iOS app network issues
TELUS Connect (My Wi-Fi) on iOS has black/white screen

TELUS Connect (My Wi-Fi) Android App Issues and Solutions

TELUS Connect (My Wi-Fi) has errors/crashing/not working
TELUS Connect (My Wi-Fi) server network connectivity issues
TELUS Connect (My Wi-Fi) has black screen

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TELUS Connect (My Wi-Fi) iPhone Issues and Solutions

How to fix TELUS Connect (My Wi-Fi) app crashes or not working on Iphone (iOS):

Close and restart the TELUS Connect (My Wi-Fi) app on iPhone
Update TELUS Connect (My Wi-Fi) app to the Latest Version for iOS
Uninstall and reinstall TELUS Connect (My Wi-Fi) iPhone app
Update your iPhone to the latest iOS version

Fix TELUS Connect (My Wi-Fi) on iPhone unable to connect to server/internet connection issues::

To resolve TELUS Connect (My Wi-Fi) network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

TELUS Connect (My Wi-Fi) Android App Issues and Solutions

Fix TELUS Connect (My Wi-Fi) not working on Android, crashes, errors or is unresponsive:

Force Stop the TELUS Connect (My Wi-Fi) App
1. On android, goto Settings » TELUS Connect (My Wi-Fi) » click [Force Stop]

Update TELUS Connect (My Wi-Fi) to the latest version on PlayStore

Clear TELUS Connect (My Wi-Fi) App Cache and Data:
1. On android, goto Settings » Apps » TELUS Connect (My Wi-Fi) » Storage » click [Clear Data] option. This clears both data and cache.
2. restart TELUS Connect (My Wi-Fi).

Fix TELUS Connect (My Wi-Fi) unable to contact server/ TELUS Connect (My Wi-Fi) internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click TELUS Connect (My Wi-Fi) » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto TELUS Connect (My Wi-Fi) » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch TELUS Connect (My Wi-Fi)