TELUS Connect (My Wi-Fi) app not working? crashes or has problems?

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3 User reports:
App has problems
 User reports 3

3 Problems reported in the last 24 hours

Most reported problems

Not working
50.0%

Connection
25.0%

Something else
25.0%

📋 1 Reported Issues:

D
Don Manning 2022-06-29

I have replaced my T3200M router with a TelusA40F. The Telus app says the TelusA40F is offline, but the devices are connected and are working. The app will not recognize the devices on my network, and it still seems to want to connect with T3200M router. Can you provide some advice as to how to make the app work as it should?

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Common TELUS Connect (My Wi-Fi) Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. TELUS Connect (My Wi-Fi) iPhone Issues and Solutions

  2. TELUS Connect (My Wi-Fi) Android App Issues and Solutions

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‼️ Outages Happening Right Now

  • May 09, 2026, 03:47 AM

    a Windows user from Port Alberni, Canada reported problems with TELUS Connect (My Wi-Fi) : Not working

  • Apr 08, 2026, 05:32 PM

    a Windows user from Ottawa, Canada reported problems with TELUS Connect (My Wi-Fi) : Not working

  • Apr 08, 2026, 03:24 AM

    a Mac user from Chilliwack, Canada reported problems with TELUS Connect (My Wi-Fi) : Connection

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