SecoClient app not working? crashes or has problems?

SecoClient Status

Last Updated on 2021-02-26 by Huawei Technologies Co., Ltd.

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Common SecoClient Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SecoClient app on iOS and Android devices. Solve all SecoClient app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SecoClient iPhone Issues and Solutions

SecoClient iOS app crashes, not working, errors
SecoClient iOS app network issues
SecoClient on iOS has black/white screen

SecoClient Android App Issues and Solutions

SecoClient has errors/crashing/not working
SecoClient server network connectivity issues
SecoClient has black screen

SecoClient iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SecoClient app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SecoClient app crashes or not working on Iphone (iOS):

Close and restart the SecoClient app on iPhone
Update SecoClient app to the Latest Version for iOS
Uninstall and reinstall SecoClient iPhone app
Update your iPhone to the latest iOS version

Fix SecoClient on iPhone unable to connect to server/internet connection issues::

To resolve SecoClient network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SecoClient black/white screen (blank screen) on iPhone:

Follow the SecoClient iOS app troubleshooting guide Here →

SecoClient Android App Issues and Solutions

Fix SecoClient not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SecoClient app issues:

Force Stop the SecoClient App
1. On android, goto "Settings" » click SecoClient app. » click "Force Stop".

Update SecoClient to the latest version on PlayStore

Clear SecoClient App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SecoClient app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SecoClient.

Fix SecoClient unable to contact server/ SecoClient internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SecoClient » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SecoClient » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SecoClient on android.

Solve SecoClient black/white screens issue on Android:

Follow the SecoClient android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Huawei Technologies Co., Ltd., developers of SecoClient.

About this app

Supports the SSL VPN access technology to provide secure and stable VPN access services for mobile device users. Enables mobile users to access enterprise network and Internet resources at the same time. Supports user authentication through the user name and password and remote password change after the VPN connection succeeds. After the new VPN tunnel is established, service traffic will be continuously transmitted using the new tunnel. If an SSL VPN tunnel is disconnected unexpectedly, the this app automatically re-establishes a VPN tunnel with another IP address of the gateway. The traffic of different services is not mutually affected. This mechanism reduces network fault impacts on services and ensures service continuity.