Contact PocketDoc Support

by Teacup-Tempest

To say that I am disappointed in the level of inaccessibility I found in this app would be an understatement. From the signup screen alone it was clear that blind users were not considered.
Before text is entered into the fields voiceover reads the labels, but as soon as text is entered voiceover does not read it or the accompanying label. The gender selection options, the button to agree to the terms of service and the button to register are not clickable.
There are other problems once an account has been created, and I haven’t even attempted the video appointment yet. This isn’t a silly game, this is a telehealth app in the middle of a pandemic. These access issues need to be fixed.

by Kyraaf

This app was not compatible with 5 devices in my household, 3 of which were less than 6 months old and all of which it claimed to be compatible with. I had to borrow a phone from someone else inconveniencing them during this entire experience. I finally got an appointment with my doctor, only to sign in and wait for almost an hour only to find out that the app had somehow cancelled my appointment. I messaged the help desk and all they told me was to update the app (it was up to date) and that it was my fault the app had glitched. In conclusion, the app is glitchy, and the support was rude and unhelpful

by Ttheman34

I pay money every month to my insurance so when I get sick I can go see a doctor. When I finally got sick they refused to see me until I had an “online visit”. After I did the online visit they still refused to see me or give me antibiotics so now I have to just sit at home and wait till I don’t feel sick anymore. I don’t need a doctor to wait it out. I can do that without a doctor. Don’t pay $100 for a person to call you and tell you to lay in bed for 5 days and drink liquids.