Salem Five Banking Reviews

From a user's perspective there was no need to change the original app- this 'new' version takes us back in time and technology. There is no transaction search function. This is a very basic feature - that has been skipped? Can only view the last 30 days of transactions? Absurd. User friendly SalemFiveBanking is not and aesthetically it looks amateur (especially in comparison with the old app). This is not a good look in a world where you have to have effective technology to stay relevant.

Recently tried to open SalemFiveBanking to check my account balance and can’t due to a notice that doesn’t let me close its notification about, “Beware of Scams! NEVER share your user ID, password or security codes with anyone! We will Never call you to ask for them. Do not authorize Zelle payments for fraudsters posing as Salem Five.” Please get this fixed and add a close notice feature I already deleted and reinstalled SalemFiveBanking just for no changes to happen.

It feels like I'm just waiting for terrible ads for candy crush to pop up or something the last app was smooth and sleek and felt very well done while this almost feels unfinished. Also I haven't been able to even access my accounts because for some reason it won't verify my number or something

Seriously though are we gonna get an updated version soon or am I switching banks?

I haven’t even been able to get SalemFiveBanking to work for me. I have deleted it, restarted my phone & Re-downloaded SalemFiveBanking several times and it still closes on its own as soon as I log in. Every. Single. Time. Guy from tech support wasn’t sure how to help because their troubleshooting involves doing exactly what I have already done .. deleting App, restarting phone, and redownloading SalemFiveBanking . Please fix this!!

-I cannot figure out how to reply directly to the developers comment, so I am updating my review in response- no, this issue has not been fixed. I just tried re-downloading it and upon logging in it immediately closed. I’m on iOS 16.5.1

If it’s not broke don’t fix it! SalemFiveBanking is terrible. Statements are no longer available and I can no longer search for transactions. Sadly, they seem to have messed up the regular online banking site too, when I login on the computer a search for debits only gives me ALL transactions. Also, it seems that statements are only available for the past few months, and that when they updated the software all previously uploaded statements were wiped from the system? Since I was enrolled in paperless statements I don’t have any records of what I need to double check my tax return. I guess paper statements is the way to go with this bank now that they ruined SalemFiveBanking . The old app was so good, too!

I have a business account but then I’m limited on how many checks I can deposit a day and some days it’s more than a certain amount and other days it just won’t let me deposit saying I exceeded my amount limit. My personal bank allows more deposits than Salem Five. In addition, you don’t allow me to review more deposited checks and it can only date back to a month which is ridiculous. I should be able to see all transactions and tap on a deposit to see the image of the check and the details of who the check is from. Salem Five needs to improve severely on their online banking.

Edit 2: can no longer pay bills or people from SalemFiveBanking . Can’t see pending or posted payments. Hello, it’s 1993.

Edit: moved from 2 stars to 1 star. Bill pay is extremely confusing, hard to see what’s pending and what’s paid. It says to log in to online banking for more detail ..... no, I’m not doing that.

No more “card less cash” feature.

Screen of accounts and balances shows "current balance" in bold above the "available balance", which when quickly glancing you'll no doubt read the balance in correctly and potentially overdraw. Also, card less cash was an awesome feature, which no longer exists. I'm sure there are new, great features I'll learn to love, but I'm disappointed in this Salem5 app after being ahead of the pack for so long.

If I could give it 0 stars, I would. The old app worked way better. When they upgraded their system, they decided to use SalemFiveBanking. The Touch ID feature never works so I always have to type in my password even when I supposedly set up the Touch ID each time. I have uninstalled and reinstalled several times with no change. I have 2 other banks I have that use this same platform for their apps and I never have any issues with those. Sounds like you have some bugs to fix.

I see no way to print Statements from SalemFiveBanking . If I pull up a Statement on my phone from SalemFiveBanking I see no Share Sheet option as I do with my PNC Bank App, and with all my credit card Apps. And Salem Five pushes people to opt out of mailed statements so it seems nothing less than dumb to not assure their customers can easily print their own statements. So frustrating. It’s just generally not a user friendly App.

Bank is fine but SalemFiveBanking is Meh.
No warning when password is due. If you’re using a mobile device and need to check your account, the last thing you want is to be locked out until you choose a new password.
Recently had an issue where SalemFiveBanking would not allow me to change my email address. Had to call support and wait half morning till that was resolved🙁

It’s not fun when every time I update SalemFiveBanking it fails to log me in. Every single time. Now I have to go into a store just to update my phone # because I can’t do the security question because they don’t exist anymore. If it works the first time leave it alone, no one like going through all these new hoops & learning new updated security features when you already did it 20 times

SalemFiveBanking is down a lot which causes problems. I rely on SalemFiveBanking to know my balances and it’s frustrating when it frequently doesn’t work. I’ve mentioned this at my local Salem Five branch but they say that it’s the service in my town, I know that’s not the issue. SalemFiveBanking just needs some tweaks.

Today when I tried to use the Salem 5 app a pop up notice regarding “beware of scams” appeared. This is the same information I received via email from Salem 5 this week. I appreciate the information but I can’t access the login screen on SalemFiveBanking , there is no way to “exit” the pop up or close it out. I closed out SalemFiveBanking and restarted it a couple times but the pop up notice remains and I can’t exit it so I can’t access my account. I guess I’ll have to use a desktop browser now to access my account.

I do enjoy SalemFiveBanking as a way to quickly check my account history though I wish I could expand each transaction to view more details without having to log onto the actively website. A recent negative is that at one point the finger print Touch ID was no longer working and after much trial and error the only way to fix it was to uninstall and reinstall SalemFiveBanking .

It’s pretty good. Opportunities for improvement are having a more detailed search function to view transactions, and being able to view transactions further back in time.

This is a bank that I can trust and it offers everything I need. I have been a member for over 40 years. Their customer service is outstanding. SalemFiveBanking does everything I need and easy to use. Everybody should go to Salem Five!
THANKS!!!!

I don’t like how I have to wait the weekend to make sure the amount in my account is accurate since SalemFiveBanking doesn’t always update on the weekends.

I absolutely love Salem five, it’s all around great service from walking into a branch and getting great service to calling for needing help with SalemFiveBanking , even SalemFiveBanking is user-friendly!

Thank you for all that you guys day!

When it works it’s nice and simple, better or equal to other bank apps I’ve tried. But .... don’t turn on FaceID as it crashes SalemFiveBanking every single time. In order to you use SalemFiveBanking , you have to hold the phone at a weird angle to prevent FaceID working. But turn off FaceID in iOS settings and now SalemFiveBanking won’t work at all 🤦‍♂️ Was FaceID logon tested?

I love Salemfive a bank that I can trust the employees are awesome Odalis is always available her good heart shes one of a kind she’s a hard worker. .Cristina is dedicated to serve us in every way she helps making any process go smoothly her help is always helpful. Lina another hard worker she’s always nice and patient. I think the whole staff is wonderful and helpful. I have had accounts in other banks but my loyalty is simply with Salemfive because they care about their members like family. Thank you all at Salemfive ⭐️⭐️⭐️⭐️⭐️