Contact Devialet Support
Company Name: Devialet
About: Devialet is a French implosive sound center that offers solutions ranging from ADH intelligence to
sound amplification.
Headquarters: Paris, Ile-de-France, France.
Devialet Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Devialet
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Read 3 Customer Service Reviews 😭😔💔
An improvement but not quite there yet
by Evilasm
Devialet has been working on this update for almost a year and their hard work is refreshing to see. There have been great improvements and the overall stability of a Phantom Premier setup has been drastically improved. No longer requiring a Dialog is also a pleasant surprise as the Dialog runs quite hot and has always been one of the weakest and most unpleasant parts of a Devialet setup. There are some things that are of a concern however with this upgrade. The Phantom Premiers will now play corrupt audio over optical which could potentially damage the speakers. This was not the case with DevialetOS 1.X. There has been a shift in audio and the Phantoms do not sound as they did when initially purchased. An equalizer with the preset used by DevialetOS 1.X would be nice. It would have been also been great to see Airplay2 support. Airplay1 is limited to 16bit/44 and this does not do these speakers any justice. RAAT support would also have been great to see as many Phantom Premier owner use ROON. Overall, thanks for the update and continued support :) And thanks for the ability to prefer Network over PLC. That was severely needed and perhaps a very underrated feature of this App.
Ethernet cable non work at all
by FamousVodkaMan
Last update 2.14 made speakers Phantom gold -I unavailable working by ethernet. App see stereo Only by wifi mode. If you plug in cable like it was before update application didn't find any Phantom on the room. (Only by switch control on wifi it could work and see both Phantom. However wifi is not good solution thats why I did use cable always in past. Now it just non work at all by ethernet cable). Please fix it asap to use application work again by using cable connect.
upd: It lost connection even when Auto is selected in the network interface.
Do not buy a Phantom
by Whazzat?
I have three Phantom Golds. They sounded phenomenal until the new OS2 came out. Since then, they are inoperative. Basically three thousand dollar paperweights that stream music for — no exaggeration — about fifteen seconds before losing connectivity. Tried switching routers, modems, nothing helps. The software and firmware is garbage and Devialet’s customer service is slow and useless. They blame everything on your hardware and tell you to buy separate routers and hard-wire everything even though they sell Phantom as a wireless wonder. I regret this purchase every day. Please spare yourself.
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