Contact Coinbase Wallet Support

by JC 😶

Yesterday I sent two transactions from a different t wallet to my Coinbase Wallet. Neither has arrived even though support for the sending wallet looked into it right away and let me know it has been sent properly. Support for CB Wallet responded with a ticket number, but a day later my money is still missing. To make matters worse, I sit made a (thankfully) small sale on CB Pro. I sold 50 coins, but my sale only shows 39.1 were sold, and that the wallet for that coin is now empty. ??? Where are the rest of the coins??? I have not had any issues with any of the CB platforms since I began using them. It’s incredibly concerning that 3 transactions in less than 24 hours have not gone as they should. Definitely concerned about moving anything else and I’m losing faith in CB. If these issues are taken care of I will update my review according to the support I receive. But this is concerning.
Update: the two transactions finally did arrive. The other issue with CB Pro has been ignored for weeks now. Every now and then I get an email and then no follow through.
Now today I’ve been trying to convert one coin for another on CB Wallet, and for over an hour it’s been telling me “Something went wrong; try again later”. Will never add anything more to this wallet.

by Robbyreveiws

Most of these reviews are bots. This app in idea is really really cool and you have probably heard all the good things about it, well what you don’t hear is the gigantic amount of issues this app has. First is the fees, now 5-8$ is no big deal but this app brings fees to a whole new level. Personally I transferred 500 in shib to my wallet, after six days of emails ( no in person customer support 100% email and it’s automated.) I finally was able to transfer the remaking 232, yea 232. I had to buy eth to transfer my money( not required to put on the wallet) 45$ worth was my original miner fee but had to pay 21$ in upfront fees then another 32$ to transfer to wallet. Then the transaction is was and I’m not mailing this up”failed” and all the eth was taken as a charge. I am not kidding do I had to rebuy eth transfer it and this the miner fee was more then previous. It cost me almost 200$ to take my money off this app after fees . Second your money is not safe( miner fee) you can your fee and the transaction fail and coin wallet is not responsible for replacing your fee. Yes you can
Pay 30-70$ miner fee the transaction fail and your out that money. Maybe in the future this will be a good way to store coins and build Interest but at the moment it is a money Pitt.

by Ricardo226

I lost my ETH three times in a row due to failed transactions when attempting to send crypto to coinbase. I contacted coinbase and there is no way to get it back. This app is a scam or at best it doesn’t work properly causing users to lose their crypto. I am unable to get my crypto back to coinbase because this app keeps stealing my gas fees and failing to send.

Update: I do not have my case number, I deleted the email I received weeks ago. I was finally able to transfer my USDC to coinbase. I tried and lost money on gas fees multiple times before it finally worked. I had to fund my ETH wallet four times and lost most of it. I have not experienced this ever before using other internet-based wallets and hardware wallets. Normally when I submit a transfer on the Ethereum network it goes. This is the first time I have had a transfer fail multiple times and take Ethereum gas fees every time. So this leads me to believe this is a problem with Coinbase Wallet and not the Ethereum network. This amounts to stealing peoples crypto and throwing it into Ethereum gas fees and providing nothing in return. This issue needs to be fixed, this is not right.