Contact NerdWallet Support

by Judye63

I tried to get into the website to see my information… no problem as soon as I tried to run the maze requires to cancel my account after 4 years, I came off the site to try again later. Then SUDDENLY the (phone saved) password suddenly does not work. GUESS WHAT, they have no service by phone… you can only contact them on the site that I can no longer get on!!! If this was a legitimate business they would not ask other members to help you out! What a crock!!! I still can’t get in, I will have to go to the bank and turn it over to fraud and have it stopped at that end! I do have an account with Self. And they are amazing, when I determined I was no longer in need of these services, they ANSWERED the phone immediately and put a check in my account by midnight that night of what I had saved with them and the posted closing of that account was midnight of the night we spoke. Nerd Wallet may have better advertising but a terrible way to run a business. Trying to save you all from this kind of aggravation . Try it out for a month or two then try to cancel THERE IS THE TRUE TEST! Then quickly go to your bank and ask them to close the account for you.. Get the SELF. App and move on.. to those of you from Nerd Wallet reading this please don’t state your usual answer.. we’re sorry you were not happy… well you have time to answer these posts but not your own web site… justify that!

by Reptileskin124

As a finance assistant app, NerdWallet is not quite there. I have financial accounts across many different institutions so an app like this has a lot of appeal to me. However, too many banks are not supported or there are bugs that prevent them from linking. I love the interface, I feel like it presents valuable information with relatively little configuration in a clean manner. However, the data it provides is just not useful with so many of my accounts not included in the picture.

Update: After receiving a developer response, reducing rating to 1 star from 2. I submitted an e-mail as suggested and received no indication that my unlinkable accounts are even in a list for consideration. A waste of time. I have been receiving a flurry of failed sign in attempts for weeks, which I assume is the result of 3rd party testers trying to access my account, and would mask any serious malicious access attempts. This application might be fine for those with few accounts and simple finances, but is nothing more than a liability for my situation.

by Longmire85

Not a great budgeting app if you are trying to stay afloat from paycheck to paycheck. Like most all the other comparable apps out there, it’s bloated with overly complicated gadgets and tech that overwhelm the average user.

What the average middle class person needs is a SIMPLE app that let’s them easily see what comes IN and when, what goes OUT and when, by month AND most importantly by each week.

All this app does is show you a birds eye view of your monthly in and out, and it does so poorly. Connecting your accounts screws things up even worse as the information is too difficult to organize/categorize, and half of it’s missing anyway so it does no good to begin with.

If you are trying to figure out which week is best for a grocery run or a vet visit, you’ll see that this isn’t the app for you. If you are a handsomely paid tech geek with a overpriced apartment full of expensive mid century modern furniture that wants to monitor credit score and investments then maybe it will work you. You’re seriously better off tracking your expenses with a pad and pencil.

I’ve come to believe that the problem with most all of these platforms is that the people who design them aren’t living on the edge of their seat when it comes to finances. They all think they created something super intuitive when in reality it doesn’t work for the average working joe.