GetGo Reviews

Giant Eagle is pushing GetGo as the new replacement for the Both the Giant Eagle and this app Apps, as a great All In One app. The problem is that if they want this to replace the current this app App then incorporate the features of the this app app that people use.

They seem to ignore that one of the this app features that is probably used the most is the ability to check out the price of gas at multiple this app station. While I like a good sandwich, I really don’t need to place my order ahead of time if it means sacrificing the ability to search multiple this app Locations, finding the one closet to me that has what I’m looking for be it a car wash, or the fact that gas is cheaper at Location A versus Location B if they do that first, then I might decide to use GetGo to order a sandwich, but incorporate the right features first then add the “extra” convenience features

This has been the Giant Eagle store app for several months, since they discontinued support for the “classic” store app. Now, suddenly, with the update to version 5.0, it’s this app only, and you have to download a *different* app for the main store (three apps, actually: one for online ordering, one for pharmacy, and one for “scan while you shop”, for a total of four separate apps). The other grocery stores I shop at combine all these features into a single app.

I’m not sure which annoys me more: the fact that GE wants me to use four separate apps, or the fact that GetGo that used to be for the main store was suddenly switched to being for the gas station only. This was a boneheaded move from a company that has had trouble with their apps since their very first one. Every time they fix one problem, they create others, usually through making bad decisions.

If you want to make a useable, useful grocery app, GE, look at the apps for Kroger and Meijer. They work. Yours doesn’t. If it weren’t for the fact that there are a couple of items that I can get locally only at GE, I’d stop shopping there altogether just because GetGo experience has always been horrid.

I have never shopped at a store with as bad a layout or a store that wont let you self checkout without a giant eagle advantage card

i downloaded GetGo thinking i could get a virtual card with GetGo just so i didnt have to wait 30+ minutes i a line 3 deep (update i walked out of the store leaving my cart full of groceries after 40ish minutes)
i was wrong im not sure how you get a card i think you have to take even more time and go to the store when customer service is there (which is rare) and sign up for one or something for something that is meant to help THEM and NOT the customer (though it tricks many customers into believing they are getting a deal because of that card)

it would be so easy to allow customers to signup for a virtual card on GetGo

(i never have any store card because the fall appart and off my key chain in a couple months and im not carrying dozen cards and i know many other people do the same thing)

GetGo is a total failure as far as im concerned
it wont even let me fully signup because i dont have a card AND it wont let me message customer service for the same reason

Why are you guys behind on allowing this card to be added to apple wallet and why are you not showing fuel perks expiration dates in GetGo this is important info also why are you updating the faces of the pumps in stores hut then not allowing applepay to be used you guys are not making things customer friendly and making it hard to do business
Why once again is their still no way to add my card to the wallet on iPhone your falling way behind your competition and it’s very annoying esp when I need to sign into GetGo all the time please add this right away and also Apple Pay if you allow to pay in GetGo which I have not used yet but would consider if I could use Apple pay

Also why is there still no access for Apple pay at the pumps you said your in the process again I have been to several that have the chip and new screens but yet still not even indicated that Apple pay will be accepted I am going to stop shopping there is they can not be added soon. Still no updates not acceptable

When do my perks expire? What balance do I have remaining on my e-gift cards? I may never know...
I was forced to update to a new Giant Eagle app and when it did, it updated to this app not Giant Eagle. That’s not helpful or what the former app was focused on... the GE perks and wallet and coupons with a connection to shopping. You must have totally phased out the old GE app, why it forced updates to the Get Go app is a mystery. I realized the existing newer Giant Eagle shopping app is also updated, but it doesn’t show my “wallet” where I have balances on my e-gift cards! Also the fuel perks section no longer says how many perks are expiring on the upcoming date. I used to reference this all the time. Also the ability to compare perks benefits... what perks = percentage off grocery’s vs. $ off per gallons of gas. If you’re forcing everyone to the new remote shopping app then include all the information and functionality. I need my gift card balance and accessibility back and want to know when my perks expire!

I hope someone at giant eagle reads these and makes some changes. I love the idea of curbside and when I have used it the people are terrific, but GetGo is really, really bad.
1. GetGo should allow you to add groceries to your cart through the week and the submit when ready, but every time I go back in, my cart is empty again.
2. If I try to use the “list” feature, I cannot add the list to my cart.
3. The search engine is painfully slow and inaccurate, to the point where it takes me longer to shop on-line than it does for me to shop in the store.
4. There are a ton of items that are missing, for instance, Italian bread from the bakery.
5. GetGo is not intuitive in that it takes you around and around making you sign in multiple times if you happen to leave the wrong screen.
6. GetGo should also allow the option for the shopper to bring out your dry cleaning.

POSITIVE FEATURES:
1. It allows you to easily change the number of a single item
2. It provides an image of many of the items, though many are still missing
3. If the item you choose is not available, they provide you the option to let your shopper choose another, but for me, most of the time, the alternative is not what I would want, but this might be a nice option for some people.

Overall, I would use the curbside option all the time of GetGo was more user friendly.

The Giant Eagle apps are plain unsightly with interfaces that are way too busy. Shopping list function leaves a lot to be desired from. Hey Giant Eagle, an app doesn’t need to have everything your website has! The key functions should be store locator (yours always assigns the wrong this app with no way to edit it!), ability to browse specials and search for products, get current prices on products even if they’re not on sale, create simple shopping lists even directly from the weekly ad, browse and clip e-coupons and manage one’s account. It’s also desirable not having to log in nearly every time one opens GetGo , and being able to use GetGo on an iPad without issues, as it would be infinitely easier to browse - not to mention deal with your ridiculously busy interface - on a larger screen. Do yourselves - and your customers - a favor and check out Kroger’s far better mobile app. Learn from it.

While, like any other app for stores or restaurants or gas stations, the idea is great. Always love being able to preorder food from my phone, too bad i can’t with GetGo. Have only been able to log in twice since i downloaded GetGo , despite trying to order food countless times over the last few weeks. I finish an order, press check out, it makes me log in again, despite the fact they have all my other information as if i was logged in, then GetGo freezes and i see nothing but a loading circle until i close GetGo and restart that exact process. Love getgos food much more than sheetz, just a shame I end up ordering from sheetz instead anyway cause it’s easier. Play up to your competition, work on the bugs in GetGo , don’t play down like you’re competing with a local speedway.

I have loved the this app app in the past. Having the convenience of purchasing a gift card for the exact amount needed and then receiving it instantly were so helpful. That was before the new changes to the application. Now when I purchase a new gift card, it does not get uploaded to my wallet. Then there is the issue that it takes at least 10 minutes for it to be emailed to me, if it comes at all. I tried to purchase Ebay gift cards last weekend 3 different times without success. Is Giant Eagle preventing the gift cards from being automatically uploaded to my wallet in the hopes that I’ll just forget about them? I’m sure this would increase their profits but it certainly doesn’t help me. Please just go back to the old system.

I try to use GetGo almost everyday on my way to work, and each time it makes me resign in before I can find my store, and then sign in again before I order, and then a third time after I put in my payment info before it sends the order to the store! And the past few times it sat on the loading screen for 20 minutes, I want to use this and love GetGo, but it is insane to have to constantly sign in! Other apps similar hold my info and make it simple for me to go in and just reorder at the same place and has my info there, and takes 2 minutes. I shouldn’t have to sign in 3 times to place an order than took me a minute to pick what I wanted. I hope this gets fixed, because I would love to use it.

I like to grocery shop and have avoided the latest fad of home delivery or in store pickup. It seems that GetGo is geared primarily towards that end though, with little or no usefulness, at least that I have seen, for shoppers that are walking the aisles. For instance, searching for “cheesecloth” identifies 2 options, with a small picture, price per unit, and brief description. You can add the item to your list or have it ready for curb-side iCloud or home delivery. What it doesn’t tell you is where to find it in the store! Some of the Market Districts are huge with non-traditional layouts. Sometimes I’m so lost that I can’t find the door! GetGo should say the amount in stock, the stock location, a map showing where in the aisle, etc. gives me enough information that I can walk to the correct section of shelf!

GetGo is useful, but also frustrating. If it can store my name & amount of my annual savings, then it should be able to also remember my preferred store and previous purchases. We use GetGo to save time, to make more efficient use of our time off work & to help restore some quality time together when we are off work. The recent app updates are now necessitating additional time to be spent re-creating my grocery list & even having to re-select my preferred store. When searching for grocery items or when reviewing e-Coupons, after looking at a specific item, it takes you back to the very beginning of that page, not where you had just been within GetGo —this means you must take additional time to find your way back to where you had been. It is very irritating. In the time it takes to re-create my list, I might as well just physically shop at the store. Hoping that Giant Eagle will quickly improve GetGo. We love
Giant Eagle; however, many competitors are now also offering curbside pickup & home delivery options... it might be time to consider trying some of them.

Has the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if I could do the same through GetGo . These changes would make this a 5 star app for me (and in my opinion, for everyone).

I ordered food to be picked 2 hours before my break so it would be ready at my break time. 30 mins later the job was shut down due to a lose of power in the building. I couldn’t cancel my order since I wasn’t going to be on site to pick it up and it was going to be ready in a 1-1/2 later. I called the store to cancel the order they said they won’t make the order. Later my account was still charged for the order. So now I have to deal with customer service to get a refund or a credit on my advantage card. Other than this it’s a good for ordering food when you can get it. I don’t have this problem when I order from sheetz.

I really like the mobile ordering aspect of GetGo , but it’s frustrating when you never know if your discounts will be applied. I don’t think it’s right that discounts aren’t shown in your total price until AFTER you place your order. I’ve never shopped with another merchant who says they’ll charge you and then apply your discounts after you place your order.

I’ve had two incidences where food discounts weren’t applied, and the full price of my items were charged (i.e., half off apps). But really, who is going to fight to get a refund of a dollar or two multiple times! That’s probably exactly what the developers wasn’t to happen, assuming most people won’t put up a stink about a buck.

Eh, I should probably cut down on my food on the (Get) go anyway.

I notice that, consistently in the late evenings, the ap does not seem to responsive. The store lost out on a $50+ order once because of this. Right now, Tues, 10:35 pm ESR, I’m having the same problem. Even in the day too, though, the ap is VERY slow to respond. I find myself adding my item to my get n go order multiple times bc it is so slow. Once it finally does respond, it has 4-5 of that item! It should be much more nimble.

In addition, I would like to be able to add special instructions. For example, when I order a 14 inch caprese sandwich, I want it cut into 4 pieces & each piece individually wrapped. I also want the pesto spread on top & bottom halves of the bread, not too much on 1 side only, thereby making that side of the bread soggy. Some people do this but some don’t. There is no option for special instructions & there should be.

Also, for that same sandwich, it asks if you want no cheese. The cheese is ALREADY in the sandwich. The question should be, do you want ADDITIONAL cheese. I once said no to the cheese question& they removed the caprese, making it a pesto tomato sandwich!

Why can’t you have just 1 app? Instead, you have to have FOUR. That’s frustrating. I love how the curbside delivery app is set up. It’s actually logical. You can browse products by aisle. This makes sense - BUT it’s for pickup or delivery. The in-store app doesn’t have items by the aisle. It doesn’t make sense. When I saw the curbside app, I thought finally, Giant Eagle is going to make it easier for me. But alas, they didn’t. Now Wegmans has the BEST ever app. It’s designed for all shoppers. It even reminds me that I might be out of something. I can shop by aisle. I can get recipes. You can add items to your grocery list right from the recipe! Come on Giant Eagle, step it up. There is a Giant Eagle store only 3 blocks from my house - but I will go to across town to Wegmans in part because they have a great app. Come on Giant Eagle step it up and win me back!

Having the advantage card here instead of having to carry around another thing on my key ring is nice, but what would be wonderful is the ability to add it as a pass to the iPhone’s digital wallet. That way, it’d just be a double click away instead of waiting for GetGo to load up.

Another issue I’ve run into (and I think this one actually may be a bug) is that the scan and save QR code’s on the in-store price tags just open to the coupon page rather than to the item/deal itself. Often, the deal isn’t even on that page—if it’s advertised in-store, it should be there on GetGo . I’m not going to be the customer who calls a manager to his checkout lane to save a buck every couple weeks, but the in-app convenience doesn’t appear to be working as intended.

I hope someone on the dev team sees this because these seem like relatively small changes to me that would make GetGo that much better.

I primarily use GetGo to order food for pick up at this app. GetGo used to work pretty well for that particular purpose. However, at some point, an update took away the “back” button when ordering. This makes ordering an extremely frustrating process. Let’s say I want to order an item. I choose the category, customize it, and it to my order. In order to add more food to my cart, since there is no “back” button, I need to select the option at the top of the screen to choose a this app location or pick up time. As far as I can tell, this is the only way I can get back to the beginning of the process. In another scenario, let’s say I want to explore the menu options under wraps. If I don’t like any of the choice, or they’re sold out, or I accidentally went into the wrong food category, I need to press the this app location or pick up time option from the cart to get back to the top menu. If you could add the back button again, I’d really appreciate it.

GetGo is not very user friendly. It doesn’t give you the same customization apps as the in-store MTO screens, and it seemingly makes choices for you that aren’t shown on your order. I ordered a breakfast burrito, and it only showed me three options for toppings. It never asked me for cheese preference and instead just said no cheese. And then it didn’t even go to the store correctly. I scheduled pick up for 2:15. Got to the store at 2:20 and waited. By 2:40 the guy behind the counter asked what I had ordered and said the order never came through to him. I love this app and Giant Eagle, so I’m really disappointed in how GetGo works.