Contact GetGo Support

by Quantumpanda

This has been the Giant Eagle store app for several months, since they discontinued support for the “classic” store app. Now, suddenly, with the update to version 5.0, it’s GetGo only, and you have to download a *different* app for the main store (three apps, actually: one for online ordering, one for pharmacy, and one for “scan while you shop”, for a total of four separate apps). The other grocery stores I shop at combine all these features into a single app.

I’m not sure which annoys me more: the fact that GE wants me to use four separate apps, or the fact that the app that used to be for the main store was suddenly switched to being for the gas station only. This was a boneheaded move from a company that has had trouble with their apps since their very first one. Every time they fix one problem, they create others, usually through making bad decisions.

If you want to make a useable, useful grocery app, GE, look at the apps for Kroger and Meijer. They work. Yours doesn’t. If it weren’t for the fact that there are a couple of items that I can get locally only at GE, I’d stop shopping there altogether just because the app experience has always been horrid.

by IdoReviews!

Why are you guys behind on allowing this card to be added to apple wallet and why are you not showing fuel perks expiration dates in the app this is important info also why are you updating the faces of the pumps in stores hut then not allowing applepay to be used you guys are not making things customer friendly and making it hard to do business
Why once again is their still no way to add my card to the wallet on iPhone your falling way behind your competition and it’s very annoying esp when I need to sign into the app all the time please add this right away and also Apple Pay if you allow to pay in the app which I have not used yet but would consider if I could use Apple pay

Also why is there still no access for Apple pay at the pumps you said your in the process again I have been to several that have the chip and new screens but yet still not even indicated that Apple pay will be accepted I am going to stop shopping there is they can not be added soon. Still no updates not acceptable

by Xnewsie

When do my perks expire? What balance do I have remaining on my e-gift cards? I may never know...
I was forced to update to a new Giant Eagle app and when it did, it updated to GetGo not Giant Eagle. That’s not helpful or what the former app was focused on... the GE perks and wallet and coupons with a connection to shopping. You must have totally phased out the old GE app, why it forced updates to the Get Go app is a mystery. I realized the existing newer Giant Eagle shopping app is also updated, but it doesn’t show my “wallet” where I have balances on my e-gift cards! Also the fuel perks section no longer says how many perks are expiring on the upcoming date. I used to reference this all the time. Also the ability to compare perks benefits... what perks = percentage off grocery’s vs. $ off per gallons of gas. If you’re forcing everyone to the new remote shopping app then include all the information and functionality. I need my gift card balance and accessibility back and want to know when my perks expire!