NursTrial app not working? crashes or has problems?

NursTrial Status

Last Updated on 2024-08-02 by CEN Connect

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Common NursTrial Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NursTrial app on iOS and Android devices. Solve all NursTrial app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NursTrial iPhone Issues and Solutions

NursTrial iOS app crashes, not working, errors
NursTrial iOS app network issues
NursTrial on iOS has black/white screen

NursTrial Android App Issues and Solutions

NursTrial has errors/crashing/not working
NursTrial server network connectivity issues
NursTrial has black screen

NursTrial iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NursTrial app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NursTrial app crashes or not working on Iphone (iOS):

Close and restart the NursTrial app on iPhone
Update NursTrial app to the Latest Version for iOS
Uninstall and reinstall NursTrial iPhone app
Update your iPhone to the latest iOS version

Fix NursTrial on iPhone unable to connect to server/internet connection issues::

To resolve NursTrial network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NursTrial black/white screen (blank screen) on iPhone:

Follow the NursTrial iOS app troubleshooting guide Here →

NursTrial Android App Issues and Solutions

Fix NursTrial not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NursTrial app issues:

Force Stop the NursTrial App
1. On android, goto "Settings" » click NursTrial app. » click "Force Stop".

Update NursTrial to the latest version on PlayStore

Clear NursTrial App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NursTrial app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NursTrial.

Fix NursTrial unable to contact server/ NursTrial internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NursTrial » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NursTrial » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NursTrial on android.

Solve NursTrial black/white screens issue on Android:

Follow the NursTrial android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CEN Connect, developers of NursTrial.

About this app

this app (CEN Connect) permet que chaque participant d’une étude, médecin, infirmière ou patient, puisse, où qu’il soit et à tout moment, transmettre de façon entièrement anonyme et chiffrée les données nécessaires aux études cliniques ou observationnelles de nos partenaires. Cet identifiant est fourni uniquement aux participants de l'étude après une visite chez un soignant agréé ou au centre CEN Experimental. Un identifiant est nécessaire pour pouvoir utiliser l'application.