Pony Reviews

Published by Pony Bikes on 2025-02-13

🏷️ About: Bus stops. Traffic jams.

Rating 4.7/5

Safety Score: 68.9/100

Legitimacy Score: 93.9/100

Overall Customer Experience 😎

😎 Positive experience

55.1%

🤬 Negative experience

24.8%

🫥 Neutral

20.0%

~ from Justuseapp.com NLP analysis of 179 combined software reviews.

⚠️ Share your Experience & Warn Others

Summary of Customer Reviews (Takeaways): 💎

- None mentioned in the review.

Read 2 Customer Service Reviews 😠💢

4.7 out of 5

Waste of Time and Money

by Jducla2002

Awful app and experience. Have €20 on my account, have tried to ride twice. First time scooter wouldn’t move (despite saying 100% charged) and I gave up and walked. Second time two weeks later I rode 20 minutes to a store, tried to end my ride and got a message saying that I was not in a parking zone and would be charged €25 (despite being in the middle of the “blue” approved zone on their map). Pony said parking zones indicated by a “P” on the map but there were no Ps on the map anywhere in Brussels. Rode immediately back to the spot I started my ride and got the same message that I would be charged €25 because I was not in a parking zone (despite the 5 other this app scooters parked in the same spot and being in a blue zone). They can keep the €15 left in my account, I will not use again.

Money trap!!!

by BSTPath

It doesn't let me to pay as I go! I have to put 5 Euro?! Why? I just needed once which is less than 1 euro!!!

Is Pony Safe? 🙏

Yes. Pony - Bike & Scooter Sharing is very safe to use. This is based on our NLP (Natural language processing) analysis of over 179 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Pony Is 68.9/100.

Safety Analysis

86.3% of users say app is Safe 👍

86.3%

8.9% of users have Some Concerns ⚠️

8.9%

4.8% of users say app is Risky 🚨

4.8%

Is Pony Legit? 💯

Yes. Pony - Bike & Scooter Sharing is a totally legit app. This conclusion was arrived at by running over 179 Pony - Bike & Scooter Sharing User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Pony Is 93.9/100..