Metro Bike Share Reviews

I don’t even know where to start. Y’all really charged me almost 2 thousand because I didn’t return the bike in it’s place like I was in a hurry that’s why I used your bikes. I just wanted to take my puppy to the hospital who is fighting for her life right now. I left the bikes parked outside the hospital and left really late from the hospital thinking nothing would happen if I left it there I wasn’t even thinking I just wanted to save my puppy which I didn’t even have money to pay for her to stay there. I’m only 19 I don’t even have that type of money

I've been using the bikes every day for about a week now. MetroBikeShare is super easy to use and tells you what you need to know. The bike sharing system is very well thought out. The stations are numerous and conveniently located, and the bikes are easy to check out and easy to ride. It's changed the way I get around DTLA. Someone put a lot of thought into this system and it shows. Congratulations LA Metro.

If you are looking for a quick one time use bike, this is not the bike share for you. They will have you jumping between 2 apps and 1 website for 30 minutes only to find out you have to purchase a 30 day pass for 17 dollars. Thats the cheapest option. Do not use these bikes or app unless your planning on repeatedly using them. Do not download MetroBikeShare and make account unless you have at least 30 mins free to figure it out because honestly its the worst most confusing process.

There are hardly any bikes available and they are poorly distributed. Good for one time ride if going somewhere less than 30 minutes away and close to a bike station otherwise save your money. Membership is worthless because finding a bike is extremely hit or miss and you get charged an extra $1.75 or some rubbish like that for every minute you go over the 30 minutes. Good idea, poor execution.

Checking out bikes is easy if you have a pass and there’s links to call or text customer service. There should be a refresh button because to refresh you have to quit MetroBikeShare and reopen it. You can also use kiosks if they’re available.

The worse app. I lost $20 trying to unlock the bike. There is no way you can unlock it unless you pay for a monthly membership. They don’t have that advertised anywhere. They just say tap and go. Scam. After you go through many steps and waist over 30 minutes and your money, you realize you can’t unlock the darn bike.

I called customer service to try to get my money back and they said I cannot get a refund. REALLY? I am super frustrated. Shame on you!

My boyfriend and I were trying to rent some bikes in Venice and ride them to Santa Monica since it was dark and cold out so we tried renting these Metro Bikes. It kept declining our cards BUT WAS TAKING THE MONEY OUT EACH TIME. We both got charged $51 and our banks reported it as fraud and closed my boyfriends card so he can’t even use it anymore until he gets a new card. Do not ever use these bikes because they will take your money. Horrible experience.

Many steps involved—MetroBikeShare is really just a map, which is confusing. Makes you use a second app, and even that demands you log in to your TAP card. Even with a registered Tap card, still can’t get a bike — it insisted my registered Tap card wasn’t registered with Metro Bike, though there is no page to do that on. Bizarrely difficult, multi-app process that never even had a solution.

Ive tried to rent a Metro Bike three times now and have yet to be successful. You need a physical Tap card to start and then need to link it to the Metro Bike account. That should be easy enough, but the data never seems to make it from one app to the other so you get bounced around between apps without ever being able to unlock a bike. Super frustrating.

There is an issue with my ride on more than half of my trips. No easy way to report faulty bikes. Is not available in the early morning hours. If I were to give one pro, it would be that customer support is quick and responsive. I have had to contact them multiple times now.

Do NOT download MetroBikeShare and ride these bikes. I got charged 45 days later out of the blue and had to call my credit card company to alert them of this fraud activity. On top of this fraudulent activity I now get spam because you must use an email. Because of this I am going to disassemble every metro bike that I see to prevent fraud from happening

Wow. This is what our tax dollars are going towards? My parents are in town and we thought it would be great to use these bikes. After 30 frustrating minutes trying to understand how MetroBikeShare works, we decided to walk instead. As an app designer myself I’m amazed at how confusing it is to unlock a bike. It’s as if the Metro designers worked hard to make it especially difficult.

It’s keeps redirecting you to fill out a new page and when you finally reach the end to try and log in it simply doesn’t work. All the other bike/ scooter apps are so easy to use. This one is impossible even for this millennial. Eventually I just gave up and left

They're remarkably responsive via the support messenger, and if you call you get a human on the second ring. LA nailed this metro bike program, really hoping they expand it into Hollywood!

If I could give it zero stars, I would. It’s a whole wrap-around and once you think you’ve figured it out, you wind up with wasted time in the rain. At least, that’s what happened to me. The customer service was harder to get a hold of than the president... MetroBikeShare and all of it’s “help” is awful.

After reading the reviews, I’m not going to waste my money on you, Metro.

Also, I saw that these bikes go about 17 mph but I was wondering about the distance. A reviewer stated that they got less than a thirty-minute ride, so, unless you’re close to a station, you’re screwed. So not cool.

I'm just trying to read the help section before I rent a bike but I can't even do that when MetroBikeShare redirects me the second I open the page. It responds as if I clicked an ad, when I clearly haven't. Seems like a deal breaker until they fix that.

The bikes don’t have internal locks, they make you put the bike back in at a station, but more than half the city doesn’t have stations, basically central. So you have to ride around and keep the meter running if you aren’t downtown or on the west side.

I’d give this 0 stars if possible. MetroBikeShare takes you on a wild goose chase. You can’t unlock the bike with app and I wasted $7 trying to use the darn bike. Very frustrating and needs to be updated. I’m convinced it’s just another scheme to take people’s money and not give them proper services.

Easy to use, real-time updates on bike stations with bikes, even electric now!

So you arrive at the bike and the instructions on the stand say just to tap. Then you have to go to MetroBikeShare, which directs you to download the BCycle app. Then that directs you to the metro web page to create an account and register your tap. Then you have to figure out how to enroll in the program, which once you figure out where to do that it only allows you to register for longer term programs, not on the go rides. At this point we gave up and drove. I can’t believe this is what you are using my tax dollars for. Take a look at all other large city bike share programs, they are so easy and fast. LA I shake my head.

This is a message to the product team who worked on MetroBikeShare + Metro: This is one of the worst onboarding experiences I’ve encountered. Absolutely awful. Shame on the stakeholders and contributors who let MetroBikeShare go out. Metro claims they expect bike revenue from tourists and visitors, but MetroBikeShare will see to that not happening. Epic fail.

After being bounced back and forth between the website and MetroBikeShare I was unable to even understand how I was supposed to use a bike. Given there’s a template for this with other apps already it’s amazing how wrong MetroBikeShare gets it.

MetroBikeShare is design to lose patient. Whoever design the process does not know what people want to purchase. It is really difficult to handle and to get to work. I couldn’t set up my account in order to use it. Please don’t use this trash app.

Was given the impression i would be able to use my tap card to unlock the bike but when i called i was told that they want you to buy another card and make payments and pay on it or some dumb mess

Great visuals. App is easy to navigate with no unnecessary buttons/icons.

Suggestion: please add bike paths on map so we can refer to single map to navigate.

The worst app I’ve seen so far. Complicated scheme and after going through all steps it’s still not working. Turned my LA trip into hell. Never ever going to use this “transport”.

Do not download MetroBikeShare. I rode their bike a while back and now they randomly charged me a usage fee 1 year later.

I wanted to get a bike downloaded MetroBikeShare and it’s useless. You need a card which is mailed to you or you buy in a store. What a backwards system!!!!!

Why oh why does the map show freeways but does not show train and bus lines??

Totally agree with previous review. Wow how do you build an app this bad? Can’t even figure out how to get the dang bike to unlock.

MetroBikeShare is okay but be wary of fees. It is not very clear that there is an activation fee as well as hourly fee.