SharkClean Reviews

by Vengebrit

The shark robot itself seems fine, but occasionally won’t connect. I still can’t get this app to connect with Google Home or Google Assistant. It appears to link but every time the assistant turns it over to this app, it says there is an error connecting. The fact that my house is one level and 2900 sf makes it a challenge. We setup in the middle of the house. So far, it’s done well over 25 routines in six days but I have yet to see the ability to use the map to designate rooms. The videos they show are ridiculously banal and vague. No where does it tell you that it takes return trips to empty and recharge then starts over. It has yet to do my entire house and usually starts in the same pattern so there are places yet to be seen. I’m such a neat vacuumer myself that I’m annoyed at how it misses corners and around large furniture that it can clearly go under! If you have a sleep number bed - BEWARE! It will try to go over your hoses under the bed. Use something to block it from going near them. 34 runs in 2900 sf in six days a no still no usable app. So I’ve had it a week and find it does a great job in high traffic areas and getting up dog hair and dust but I’m getting so frustrated over SharkClean that it’s spoiling my enjoyment. PLEASE IMPROVE THIS BAD APP!!!!

by Renee_7319

I find it extremely hard to believe that SharkClean has nearly 5 stars. SharkClean is trash. It rarely controls my vacuum like it’s supposed to. The map feature and being able to instruct the vacuum to clean a specific area does not work. It literally never works. SharkClean will show that the vacuum is docked when it’s actually cleaning. If it begins it’s second clean and I feel like it doesn’t need to I hit the dock on SharkClean to end the clean but the vacuum just keeps going. The new feature where you’re supposed to be able to get more cleaning time out of your battery doesn’t even show up on SharkClean. I have repeatedly tried to update the profile on SharkClean and always get the message “something went wrong”. I have have the RV1001AE robot. My vacuum is pretty great. A little dumb sometimes like heading to the opposite end of the house when it’s dock light is flashing. And cleaning specific spaces repeatedly and other spaces halfway or only one time. Kind weird but it does the job no matter how oddly I think it gets it done. But SharkClean to control just doesn’t work. I generally just press the button on the vacuum itself to get it started because the cleaning schedule doesn’t work on here either. People please stop writing your reviews for the vacuum on here! Your review of the vacuum goes on the shark website. Review the actual app on here….this isn’t that hard. I really like Shark products but SharkClean needs an overhaul.

by Saonas

First it took several tries to get this device to connect to SharkClean even though there was a pop up to join the Shark device Wi-Fi. Then it didn’t want to join the Wi-Fi at home. Finally got past that. Whew. Then I went to register the device. What a challenge. I work in IT and was finally able to find a work around. When you go to register it sends you an email to confirm the email address and account. Should be pretty simple but this link took you back to SharkClean Store. When you click open in SharkClean stairs it takes you to SharkClean but doesn’t take the account verification, instead it won’t let you log in because you have to register your account. This sends you another email so you just get an endless loop (the first thing they teach you to avoid when you learn programming). The work around was to register the account on their website. Of course when verified it said the password was wrong so then it sent an email to reset the password. Seriously guys, get new programmers. So my next step was to enable the Alexa skill. Hahahaha. Good luck with that. You get the log in and enter your information only to get a bad gateway error. There is no way to get past this. The partnership with Alexa was one of my reasons for purchasing this device. PLEASE GET NEW PROGRAMMERS!!!! I haven’t used the device yet but this review is for SharkClean .

by Chris D....

We’ve run our Shark IQ 33 times over 21 hours and the map of our house is still not finished and has been getting worse. The main problem is the robot goes to the same side of the house EVERY TIME. Not once has it went to the other side of the house first. The battery (even on eco mode) runs low before it makes it to the other side (all but 3-5 times) so the rooms that we need to clean the most never get mapped. I’ve gone as far as to remove most of the furniture in the side it goes to every time to help speed up the process, but still nothing. I’m not a programmer, but it baffles me as to why it doesn’t alternate the direction it searches in while mapping. Seems like common sense to me.
I called Shark and the only option they gave me was to reset the map. 6 days of constantly baby sitting and having all the lights on in our house, running as often as possible, for nothing. I’d return immediately if I could, but we used gift cards and we don’t need $400 in store credit at bed bath and beyond. I can’t even tell if it cleans well because we have to run it in the lowest power mode so that it can attempt to map the house! So the actual cleaning may not be up to par, but I don’t know.
I should’ve listened to all the negative reviews online. The software of this robot is excessively poor. The Roomba self emptying robots can’t possibly be this bad.

by Serickjr

We bought our Shark Ion Robot RV750 just over a year ago. I tried several times every day for about 3 months to get it connected to WiFi with no luck. I gave up and one day it connected on its own, finally... Then the newest update came out, disconnected it and again I can not get it to reconnect! We really love our little Rosie, she does a fantastic job in our farm house. She has no problem at all cleaning up after our dirty feet, dogs and 4 grandsons running in and out of the house from playing in the fields around us, but this WiFi issue is a big problem. We love and use the schedule option, but can’t without WiFi.
It is also supposed to be voice controlled through our Google Home, but that doesn’t work either. It’s not a problem bending down to turn it on, but it’s a huge inconvenience with our busy schedule.
I’ve performed all of the trouble shooting suggestions in the help section more times than I can count. I’ve searched and searched for a fix for these connectivity problems but nothing comes up and from what I’ve read in these reviews calling customer service is completely useless.

If Shark see’s this review I would really appreciate some actual help and a fix for this long time on going problem!!

by Kmusic1

My Shark was FINALLY performing pretty much as it should, after receiving the latest firmware. Then it began doing things never before experienced, and not doing others, such as providing the history of each (daily) operation. This is very inconvenient and annoying as it is not possible to see where the vacuum swept during the routine. Also, we have it set to recharge and resume due to the large area to be cleaned. Just before SharkClean update and after the firmware update, the unit would sweep until the battery level was well below 50% before returning to the base. Now, it stops at one hour, usually with 80 - 85% remaining, recharges, then cleans for another hour and stops, no matter how much area is covered. Lately it seems to resweep many places and completely skip others, but never the same from one day to another. Again, it’s hard to be sure without the history. This is by observation and by any debris remaining on the floor. (If it sweeps an area it gets the debris!)

When this unit works correctly it is a joy, however I have had to contact customer service so often recently that I’m about to throw in the towel and switch brands. It would be a shame if it were due to poor programming of an app that completely destroyed the usefulness of the product! Check these out BEFORE release rather than trying to clean up the mistakes after upsetting your customers!

by MomOf2+twins

I have had “Alice” for almost a week. She had a map that was almost accurate but every time I was prompted to accept or delete the map, I would click on “Approve” but SharkClean was repeatedly non-responsive. I could find nothing on the FAQ, manual or online to help problem solve the issue. I tried to email customer service but SharkClean kept telling me I needed to first enter my personal email in my phone, even though it is stored in both my phone and through my registration of SharkClean / linked product. I finally found where you could reset Alice to factory settings so I did that, uninstalled/reinstalled app. The online video shows that the robot will first “Explore” your home to get an initial map and includes screenshots. Neither time during set up did this part happen for me. It went straight to prompts for WiFi set up, explained briefly that mapping will take several cleans and then it prompts you to click “Clean”. I keep doing this but whenever I click “Clean” after it has docked, it starts again with my master bedroom and rarely gets to areas yet to be “cleaned.” I am happy with Shark vacuum quality having the stick vacuum, but if I have to spend so much time problem solving SharkClean so I can create rooms to vacuum more frequently where my dogs are, then it’s not worth the high cost, right? I’ll return to change my app rating if/when it gets better, which I hope is SOONER rather than never.

by MandyC523

We have had Bruce Shark IQ Self Emptiing... (Shark’s name from Nemo...”hi Bruce”) since May 2020 and it took a little while to map the house but once it was set he was golden. He can be a little loud but it’s a vacuum so who cares. Only issue I have is we have a Lab who sheds 2 more of herself a day. It says it doesn’t clog but nearly every time it goes to empty it’s clogged and we have to cut the hairs off of the roll. My main issue is we groom her (brush her daily and bathe her weekly) but she still leaves a whole new lab on our hardwood floors (we have dark floors and she is a yellow lab) I mean that is good so we can see if it’s being picked up and not having guests coming over and us thinking it’s clean when it’s not... so as far as Bruce goes he does his job. As far as SharkClean goes it drives me bonkers you can only set one schedule... I personally would like one in the morning afternoon and at night or at least in the late morning or evening... please add this option to SharkClean please. Thanks so much! The only reason I didn’t give it a full 5 stars is due to SharkClean being behind. Other robots have more than one scheduled time you can place on your robot for when you just don’t want to have to think about it which is the point. I don’t think it would clog if it was cleaning more than once a day.

by 1Runner123456

SharkClean works okay most of the time but it does have some issues that are annoying. It would be nice if you could set the mode (vacuum power level) and keep it instead of having to reset it to your preferred mode on every cleaning cycle. It kind of takes away from the convenience of having a cleaning schedule. The other issue I see with SharkClean is with the notifications. First of all I have them turned off, and they still come through, which is a problem. Second, I delete and/or clear there notifications and they continually pop up, for days to weeks after I have already cleared them. I should not be receiving notifications from last week telling me that the Shark can’t clean because the dust bin has been removed. I delete them and they continually pop up while the Shark is actively cleaning. The vacuum itself is great, works really well for my needs, and I have 2 hairy dogs. The mapping seems to work well and the history feature on SharkClean is nice so you can see what areas the Shark may have missed each day. I would rate SharkClean a lot higher if it weren’t for the annoyances I noted, that seem like they should be easily corrected.

by Rydaddy33

So far the vacuum is OK. SharkClean needs some major work. I would like to see the ability to schedule certain rooms for certain days or times, and the ability to do multiple maps and floors. I wish I could tell it to vacuum in certain directions as well. I created a ‘room’ for a certain area within a room so that I could tell it to go clean that area specifically. We have birds and they are messy, which is why I got the vacuum. Being able to label areas within rooms or ‘go zones’ would be helpful but I guess the room layering will work for now. Have only run the vacuum twice and it mapped pretty well. It took a while for the map and the option to clean certain rooms to show up though. One worry I had was that it would just push seed shells and feathers around rather than pick them up. So far it has done a pretty good job, although there is some air output that makes really loose feathers fly away. Definitely glad for the empty bin as she picks up a lot of stuff. It’s good at resuming after emptying, but not after returning to charge. I assumed it would just automatically go clean once it was charged but it hasn’t. I think if you tell it to clean it will go back to where it stopped though. Time will tell if this is a worthwhile investment.

by Dtgoodwin

SharkClean works well in a basic way, but there are several areas that need improvement. First, notifications are broken. I often get notified of old notifications. I clear them, but then they come back. SharkClean will show notifications when none are present. Second, scheduling is not very advanced. All you can do is set one time for all days, and it assumes you will clean the whole area. This could be improved by allowing schedules for certain rooms, different times on different days, multiple times per day (to allow for individual room cleaning at different times). I would also like to set suction power. I want to clean my high traffic areas every day and on high suction with other rooms being cleaned at different times and at different suction. Third, it seems to start over as far as the progress indicator if it encounters any error. Fixing the error should just resume the progress. Fourth the map needs a lot of work. Being able to only create box’s for rooms and no go zones is very inflexible. I’d love to be able to draw a line for no-go, and being able to create shapes by stretching corners or even free-forming a design would be very helpful. Finally, create a suggestion option within SharkClean so it could be improved.

by A Random User #

This vacuum does well in a large 2000 sq ft/ level house. We've purchased a second for the other floor. The empty and resume is excellent, but like charge and resume is a bit buggy. Our floor plan is not standard, and it is 75/25 on going back to the right place.

The map feature needs a serious update. The fact that you can build in rooms is great. I went through and measured each room, and overlaid it on the map. Once you do that, however, it decreases those rooms to the map it has vice adjusting its map to account for the missed areas. For us this includes the hallway which leads back to the dock. So, every fifth run or so it gets lost in the master bedroom on the opposite side of the wall dock from the foyer and can't find it. I could not leave the robot alone cleaning during the months we are not here. Also, it's not really a "foyer," but you can't name rooms. There is quite a limited selection to pick from so the names that we have standardized throughout our smart home cannot be employed as used over our Alexa and mesh networks. Hopefully the next update solves these, then it would be a 4.5 star review.

by 70Boss

The first cleaning is a bit trying as we learn the capabilities of this robot. We have many pets, so the initial clean was full of many alerts as the sensors would get obstructed or the roller would jam. The second full clean went much better and with the third, we had a good map that allowed us to choose rooms. Very nice feature. Challenges for us: The bin fills pretty quickly and fur tends to resist being evacuated by the canister vacuum.
I’ve been tracking customer feedback and have seen the firmware in the robot has improved greatly over this past year. That says a lot for this company. Additional future recommendations for Shark IQ Development would be: 1) Allow more time sections for returning for emptying. 30 minutes may not be often enough for our home. 2) The ability to schedule rooms for cleaning. Some rooms need daily cleaning, others do not. It would also help with the collecting too much debris. 3) Mapped “keep out” locations. The mapped rooms work well so perhaps there may be enough resolution of this as well.
Overall pleased with product and hopeful of additional software updates.

by Sasuke12346065

I’ve had the robot for about 4 days now and so far it’s been great. I had a hiccup the first day because the bin got clogged and had to be manually removed. However I gave it the benefit of doubt simply because my floors at the time were atrocious. The vacuum mapped the house on the second go which I found to be great and now with scheduling I’ll be able to keep the floors clean enough so it doesn’t get clogged again. I rate for 4 stars because there are some features on SharkClean that I’d really like to see. First I’d like see the scheduling be more flexible as far as being able to choose which rooms are to be cleaned. I know this issue has been brought up so hopefully the developers are listening in this one. The second thing I’d like to see is permanent choices such as vacuum strength always being on max. I shouldn’t have to always go into SharkClean to change the vacuum settings it should be something that’s done automatically based on user preference otherwise that defeats the purpose of setting a schedule and being done with it. I just feel the robot does a much better job picking up the finer material on the ground when on max and battery life shouldn’t be an excuse on a robot that can charge and resume. I really hope the developers take these request seriously because so far I’m loving it and I know it can be so much better!

by Mississippi Musician

It’s amazing because I don’t have to pull the “real” vacuum out of the closet very often. It is amazing because I get to see how much dirt and dog hair it cleans up when I empty the container (which is super satisfying). I will say that it seems to have no rhyme or reason to the rooms it chooses or the vacuum pattern that it takes, but it seems to do a pretty good job. Overall it is definitely worth the money. The battery life isn’t super great (about 1-1-1/2 hrs) but for anyone in a single story home it’s fine and after charging for a couple of hours, it picks right back up. I wish it had a setting where you could take it upstairs and map that area of your home, but it doesn’t. You would have to buy another unit. We have two Australian Shepard dogs and they shed constantly. Our home is much less “crunchy” and “fuzzy” since we bought the Shark. My favorite part is probably SharkClean . I can map out my downstairs and remotely tell it what specific rooms need cleaning. Pretty awesome. Good job Shark. Maybe work on the level of suction and add options for how it cleans the room. Example: diagonal, horizontal, multi-pass mode, deep clean mode, etc. I’m a happy customer. Thanks y’all

by Kolonel1

We love our shark but it does at times lie to us. The history map sometimes does not reflect what she had actually done during a cleaning cycle. Sometimes she acts lost and has difficulty finding the docking station. The docking is positioned according to the instructions and we have never moved it, but she will eventually find the docking station. We have a complete map and named the various rooms. I did not over tax the program by naming every single room. Instead I have four areas that were names, master bedroom (bedroom and bathroom), kitchen (kitchen and dining room), living room (living room and foyer)and den (den and extra bedroom). If I indicate to have the master cleaned, the shark will head to the dining room. It’s as if she disregards the cleaning instructions. Because of her actions we have named her Helen Keller (Helen for short). Aside from that we are happy with Helen’s performance. It actually cleans the floors and carpeted areas. I have run my upright Shark vacuum over areas Helen had just cleaned just to see what she missed. To my surprise she misses very little. Very impressive considering her size and being completely blind at times. I’m looking forward to any and all updates. Hopefully Helen will do better and rid herself of the dark colored shades and cane.

by !Dane!

This vacuum has been amazing. I have a LOT of corners and crevices that it gets into and surprisingly gets back out! My main floor is about 2000sq ft of all hardwood floors and the vacuum runs for 75min to do the whole main floor. Against what I thought was my better judgement (because I knew there would be an impossible amount of hair to keep up with), I allowed my son to rescue a Husky. She is one of the sweetest rescues we’ve ever got to live with and because of this vacuum, I almost never see her hair around the house. It’s just amazing! During that 75min period, SharkBaitOhAhAh empties herself midway, but keeps them on going to get the rest. And the holding container holds enough that I only have to empty it every other full cycle.
The only downside of these disc vacuums is the sound and why I rated 4 stars. They are a little loud so if I’m on a phone call, it’s a small inconvenience, but I will have to pause the session because the person on the other end can hear the motor going, similarly as you would if using any upright or handheld. Not a huge deal but would be a nice improvement on future models.
I also have a Rumba disc vacuum for carpets that we use in the basement but it doesn’t hold a candle to the Shark brand. I will often have to pull out my Shark upright to finish what the Rumba missed. Shark Brand is the BEST!

by Connected99

mine connected initially, dropped and then would not reconnect no matter what i did. then i called tech support and the following got me connected and it has worked perfectly ever since...(1) made sure my phone was using the latest ios (2) turned off my cellular data (3) selected “forget” on my wifi connection on my phone...then reconnected (4) presses doc and spot to put vac into setup mode (5) clicked on the vac in my wifi setting to connect to it (6) when redirected to the yellow colored screen in SharkClean clicked “done”....do not select the wifi at this point - this is where the problem is- you have to click “done” and select the wifi connection and enter your password later. (7) clicked add robot in app (8) selected the wifi to connect to (9) walked through the rest of the setup steps and named the vac (10) waited on SharkClean to connect and....Presto, it was connected and has not lost its connection since. Of course, you can turn your cellular data back on after this. So, try this or call tech support. They were awesome, very nice, knowledgeable and patient.

by Jon1061

We recently installed luxury vinyl plank on our entire first floor. We have 2 cats and a dog. Between pet hair, cat litter, and every day dirt, the Shark does a great job keeping up on the vacuuming. I have it scheduled to clean the entire first floor at 8am every day and then just the room with the litter box at 4pm. Mapping took 2 days and is working good for me. I’ve had about one month now. I’ve been too curious to wait and see if it can go 30 days without emptying. I empty it about once a week but will probably let it go longer once curiosity subsides. 2 minors for me so far.

1 - twice now I’ve found the shark turned off next to a doorstop attached to baseboard. I’m not sure why there’s a power switch that could be pressed so easily.

2 - the Alexa integration needs some work. It took a while for me to figure out how to create an Alexa routine to automatically clean a specific room. It seems like it always wants to ask you which robot to use. After much searching online, I found how to do it. There’s an action called “custom”. I then write “alexa, tell {robot name} to clean laundry room”.

by Texan Grandmom

I have several Shark vacuums, the Rocket when I had carpet, the new Duo Clean which I got when we recently had hardwood floors installed, and now the Ion Robot, which my husband got me for Mother’s Day. I have been so impressed with the quality and affordability of all my Shark vacuums. Over the years I have had a number of more expensive vacuums and none of them measure up to the Shark vacuums I have back problems now and love the light weight and ease of use of the Shark vacuums. The Ion Robot has been especially helpful for me and does a very good job of cleaning my hardwood and tile floors. I only have to use my Duo Clean occasionally to get the few areas the robot can’t get to such as under the couch and large arm chairs. The Ion Robot cleans under my tables and even my beds! The Duo Clean is wonderful for tile and hardwood and I have been impressed how well it picks stuff up, down to even the dust on the floors. You can actually see where the vacuum has been run as you’re vacuuming because the dust is gone. I’m a Shark customer for life!

by Not Weak

The functionality of SharkClean is awful. We purchased for the ability to schedule rooms to clean daily. After more than 30 full house cleanings, it hadn’t mapped our home. Per support, we deleted the map and did a factory reset. We then did an additional 10 cleanings, but the robot was completely missing rooms of our home. We couldn’t schedule, cleanings, etc. Per support, another factory reset. Additional cleanings mapped the house within a handful of cleanings, but even when it would clean the whole house, it didn’t map some of the rooms. We decided to move forward with the map, hoping it would work itself out. We built out rooms, but still can’t schedule anything but an entire house cleaning. We can choose ad hoc cleaning to specific rooms (supports only resolution, which I think is crap) but it still ends up cleaning the entire house.
We have another brand with comparable functionality and it far surpasses what Shark has been able to put out to date. But I love how the robot itself cleans. Emails to support do not get a response, and aside from recommending a factory reset, we are told our tickets are being escalated, but then there is never a response or resolution. I usually love Shark products, but this one needs a lot of work.

by ScottMac123

Shark IQ Self-Empty is nothing more than a glorified random pattern robot due to the lack of robot/app connectivity.

We have strong WiFi signal throughout our house. When the robot is running, the WiFi indicator on the robot indicates it is receiving strong signal. However, SharkClean constantly loses connectivity with the Shark IQ and is therefore impossible to monitor and control. What good is the schedule feature if SharkClean can’t communicate with the robot? Every time the robot returns to the dock (if it can even find it) connectivity is lost with SharkClean shortly thereafter- even if I have the phone directly beside it! In addition, the robot has NEVER been able to navigate to a selected room as advertised. Until SharkClean is able to maintain connection with the robot, the Shark IQ falls way short of expectations.

Updates have not improved connectivity issues. WiFi light on robot still shuts off while charging and connectivity with app is lost - rendering the the robot useless. We cannot schedule anything nor can we start the robot from another location. The only way we can reconnect with the robot is to remove it from the dock/shut off/replace on dock. What’s the point? Robot falls way short of advertised capabilities. I see no alternative but to return the Shark.

by EinCA

I just got a new Shark Ion robot vacuum and could not have been more excited. I was especially interested in using SharkClean . Unfortunately something is wrong with my account, which is the same account I used for my purchase. These things happen, but the issue that I have is that the customer service has been beyond terrible. I have made at least 5 phone calls, traded many many emails and they keep suggesting the same thing that doesn’t work and they can’t seem to get it together to have someone more senior help me. I have asked numerous times to speak to a manager, supervisor, specialist or anyone that could possibly help to no avail. After making such a large investment in a vacuum it is so disappointing to have it ruined by such poor customer service. BUYER BEWARE ... if things don’t go smoothly, good luck getting them fixed.

I have an RMA already but I am very hopeful that something magical happens and they can fix my problem. No complaints about the unit itself so far - operating manually.

by KelliVH

I love the robot itself. But I bought this one in particular because if it’s good reviews and app control. I set it to clean on the days that I would like for it to clean. It’s cleaning on those days but SharkClean says that it’s not connected. But it still cleaning on the correct days/times. But I can’t check the status of my robot because SharkClean says it’s not connected. So when It got stuck the other day I did not know. Because according to my app didn’t even clean. My husband was home and said it did.. I have deleted and reinstalled SharkClean & the robot multiple times. Only to find out an hour later it says it’s lost connectivity. So my vacuum leaves the dock to clean at scheduled times but never turns back to the dock. It’s a little annoying that it says it’s not connected yet the Wi-Fi signal on my vacuum is lit up and my Wi-Fi around my house is very strong. But SharkClean says there’s no connectivity??! The shark can’t clean on the schedule if there’s no Wi-Fi connectivity. So I’m a little confused as to why SharkClean says there’s no connectivity but my vac is still cleaning on schedule. I get no updates or status on my robot because SharkClean says it’s not connected yet it’s moving on my house cleaning as I write this review.

by JoeJackson31

With this being a “smart vacuum” and paying a pretty penny I feel that it’s lacking some of the smart features and I’m paying for a really cool looking vacuum! I love this vacuum to say the least, but SharkClean I am rarely ever able to control the vacuum from my phone(the start clean, head to dock, and suction type). Not sure as to why that is an issue, also the mapping it doesn’t seem to be the vacuum having the issues. Seems as if SharkClean and the software are just not on the same level. Also I do not understand and actually I laugh sometimes when the vacuum is banging against the dock like it’s not there. SharkClean needs some serious work over! With time I do feel it will get better, love the vacuum but SharkClean and the software is terrible. The mapping is another issue, again I’m beating a dead horse, example of this issue; vacuum is mapping out my apartment vacuum goes into the bathroom daily, vacuum does not show there is a bathroom, I also don’t want to waste my time trying to erase and redo the map because it will take more than 4 weeks to get an apartment of 645sqft to redo.

by Noraalionis

EDIT:
It took time to fix my problem, but after the last update I am able to use SharkClean on my phone!! The customer service was nice and tried to do everything to help me! I'm not able to tell about how good the robot itself is, because we had to create the new map (the map didn't look like a house looks) so it still runs in all different directions around the house but it cleans pretty good!
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I just bought a vacuum and tried to install and use it but SharkClean just does not work. I have been able to create an account and that's it. I push to open SharkClean it starts loading and just turns off. I thought it was because I didn't update my phone but I did everything I could: updated my phone, deleted and installed SharkClean 5 times, nothing changes. Downloaded it on Samsung and wasn't any kind of the problem with it. We bought the vacuum because the reviews looked great, but didn't think that SharkClean is such a problem. How I can clean my house and use the vacuum normally if SharkClean stopped working after the first 5 minutes? I will change the review if SharkClean will do as great as it should.

by JonathanMusk

SharkClean works great, besides my maps looking like I drew them when I woke up in the middle of the night thinking of puppies and kittens. SharkClean definitely needs stronger features, such as running devices on the same mode each time they run. Say if I wanted to run the vacuum on ECO at all times; especially since it runs daily and works amazingly (thank you shark IQ AutoEmpty). Wish that we had the availability to schedule the vacuum to run up to multiple times per day. The biggest drawback I’ve found with SharkClean is that the features lack commonplace things that would be extremely easy to implement, such as it letting me know that it’s on an Evacuate and Resume/Recharge and Resume mode. Something to let you know that it’s going to finish the job, since SharkClean doesn’t let you know. Biggest fear is that my dogs would happen to defecate on the floor and I think my vacuum won’t be on while I’m at work, then it makes a bigger mess than encouraged through Shark’s advertising; since Roomba already has that against them in multiple memes.

by Makanamaikalani

Got for my wife for Christmas and quite pleased. Sara does amazing job getting the hair left behind by 2 active Boxers and equally active cat who spends time wrestling with our male Boxer. They pay little attention to her now they know she doesn’t eat their food. Dust bin is near full every day she works. Gave up trying to get her to keep schedule on local time as she constantly reverted to default, so just adjusted schedule based on default time zone. Although programmed to clean 7 days, she sometimes doesn’t. Guessing it may be lost Wi-Fi connection? This is reason for loss of star. Also wish Notifications were pushed via email or text instead of having to check SharkClean .
We have lots of obstacles and I am amazed how seldom she gets stuck as long as we remember to pickup a couple of lightweight rugs at doorways.
Would love to see a mapping feature to see exactly where and how she goes. I can envision getting more units as they improve to work other areas as our rooms aren’t connected via halls.

by Hannah90lpn

I’m not sure if shark even sees these or not, but I’ll give it a try! I really do like SharkClean , if I had a true one story home I would be giving it 5 stars! I have an open concept 1970’s ranch home, with multiple “step up’s and down’s”. Think more like a sunken in living area and upper kitchen entryway area, along with the bedrooms and bathrooms on another level that is 4-5” above all the other sections! So if your counting, I have 3 sections on a one story home! Right now I move the Shark IQ home base to whatever section I want to clean, delete the old map, and start all new. So that’s why I’m asking for more map features! If I could get multiple maps, I could move the home base to the same location on whatever level I want to clean, and just pick the map that I want it to use...that’s my theory anyway?? Is this possible?!? I SURE HOPE SO!

by Rehtwol

I’ve held off getting one these because I was skeptical, and it’s a lot of money if you guess wrong. I finally got an opportunity to get this one for free, though, so it was time to find out the truth. (I chose it as my “20 years with the company” gift.) While it’s obviously not as smart as YOU are, and sometimes rolls over things (and gets stuck) that you would know to avoid, by and large it has been fantastic. I honestly thought we kept a pretty clean house... until this little gizmo found all the stuff we weren’t getting (including TONS of pet hair). Our floors, especially the low-pile, dark rugs, have never looked so good. It runs at night while we sleep (not too noisy; hasn’t really bothered us, anyway), and in the morning I remove it’s little collection bin and dump it out. Couldn’t be easier, unless it could empty itself! We absolutely love it and recommend it to everyone we know.

by Vicki 💗

The performance of this robot vacuum is absolutely amazing. I can not believe the amount of fiber, dust, grass, dog hair, debris, glitter, dirt, little stones, etc this machine picks up! And I am no longer seeing dog hair here and there on the floor and dreading having to get the sweeper out because this sweet machine does the work for me! We have a large first floor with larger rooms and quite a bit of furniture .... the Shark Ion gently roams around and is getting in, around and under almost all of our furniture. We also have some steep sills that it usually is able to go over AND when the outside door was open it traveled along the edge of the sill and then back into the room, sensing not to drop out the door! I keep teasing that this is my new “best friend” because I am so impressed by its performance. I plan to run this vacuum every night while we are sleeping. I am pleased and very impressed with its this machine!

by Montgummy

I love this little shark. However, she is not perfect. I love the schedule idea but for some reason it no longer works! I have it set to go off every other day but it never does. It worked fine the first couple months and now it doesn’t. I am not sure why the other reasons that I took off a star I things that have already been mentioned by people. It needs some manual controls see you can have it focus on a certain area. Also push notifications would be great. Finally, I don’t like that it doesn’t clean along the baseboards well. It senses the wall and backs away before it gets close enough for the brushes to get anything from the edges. But The rest of my floors are kept super clean!