Scale Up - Body Tracking Reviews

by LMY$$$

I created my login, then tried setting up my profile, went through the whole process and tapped “complete” and nothing happened. Tried it several times, closed out and went back in and tried again. I even uninstalled and reinstalled ScaleUp and still can’t get past the profile set up! UGH!!

by DivaDoggy

I can’t get app to Bluetooth to my iPhone 10s. My phone Bluetooth cannot find ScaleUp ’s Bluetooth. I can’t find a way to turn on ScaleUp Bluetooth; it says it’s on, but apparently it isn’t or it doesn’t work. I will be returning the scale if ScaleUp doesn’t work. Useless app for a useless scale.

by Heronlover

Shame on your app developers for including body shaming in a health/fitness/weight loss app. I’m 62 and a recently diagnosed Type 2 diabetic. I bought the scale hoping for useful information. I downloaded ScaleUp and took my first measurement. Being told I was “over nourished” and “far from my goal weight” and my body type is “beefy” was extremely rude and hurtful and so far from helpful I am tempted to return the scale. I thought I was past being called “fat”. That hasn’t happened in over 40 years. Thanks for the image booster. So disappointed.

by ComputerNurse

I also have an iPhone and in my Bluetooth, it doesn’t even see ScaleUp to launch it as instructed in another reviewer’s response. The scale immediately synched to another weight tracking app when I couldn’t get Scale Up to work. My friend has Scale up and I wanted to use it for a similar experience. I was highly disappointed as I go this particular scale just for use with ScaleUp. My friend has the exact same scale. Any help would be appreciated but even the scale recommends a different app.

by GG4769

Bought the scale, after waiting almost a month to be delivered, got it home to try it out and it will not sync to my iPhone. Poor directions, no information, no technical support, no nothing.

Do not buy! If I could give a half a star I would! Very disappointing, misleading and worthless. My scale is called FitTrack.. HORRIBLE

by Kottonfire7

I updated my phone and now my app will not link. There is no option within ScaleUp to link a device. I've turned on Bluetooth for app and device and it doesn't show up as a device. My prior device was updated to the same iOS but the device was still working.

by BarkeyFutebol

The first few weeks using the FitTrack Scale & App have been good. The feedback on the results have been very helpful as I get back on track on my fitness goals after sustaining a lower back injury. Been consistent at 20 % fat & 11 visceral fat. ScaleUp calculated my Body Age was 38, 6 years younger than my actual. Did not use ScaleUp for over 2 weeks but used the scale.

Used ScaleUp this week and I went from having Body Fat % of 20 consistently to 27!! Age of my Body jumped from 38 to 61. But my skeletal muscle numbers jumped, protein jumped & visceral fat dropped from 11 to 7.

by CCH17

I stepped on the scale this week and I was shocked that my fat % suddenly jumped 10 points from 15 to 25. I’m no scientist, but I’m pretty sure this can’t happen. Having been measured in different ways before, I know I’m around 15, but how can I readjust scale so it registers correctly again?

by Scook511

I started using my scale yesterday, it took forever to connect but once it finally did I thought all of the information was great. I used it again this morning and I have nothing from yesterday. And it said that I weighed myself at 8pm when it was around 740 am. I don’t like how I can’t adjust any of the settings. ScaleUp is not very user friendly.

Also is not set to my time zone so the scale is measuring everything incorrectly day and time wise. This needs to be fixed

by HeatherM402

Just received my scales today. Very nice scales. ScaleUp was easy to download. To change weight from kg to lbs, one has to go to the settings of ScaleUp . However, there needs to be an option to change cm to ft/inches.
After taking my first reading, I read my results. Whoever does the grammar and sentence structure really needs to proofread before finalizing. There are sentences that don’t even finish and I have no idea what they are stating.

I will return with another review after some use.

by Appleguy415

The scale and app worked great for about a month. I like it and although I lost 25lbs and am only 4lbs away from the goal, it still calls me chubby. BTW the apps goal was 10+ pounds less than I would have set for myself and I am almost there, awesome!

The last update has caused ScaleUp to record faulty numbers so I hope the developers fix it so it works correctly. I confirmed that someone else on the community experienced the same issue.

by Miamarina1029

I was able to change it to pounds, not able to convert height. The time is incorrect. Please assist developer

by Nick-the-Brit

Frankly the only reason ScaleUp is on my phone is to get the data to apple’s health app and it does that just fine.
It would be nice if they offered a skinnier app that did just that so load times were quicker but still…..
One thing they do miss is an Apple Watch app, then I wouldn’t have to worry about finding my phone to weigh my self after a shower, I could just use the watch tied to my arm.

by OpTiCnOsCoPesMW2

Received the scale a few days ago. Connected to ScaleUp as soon as I was weighing myself and the phone was on the counter. There is a feature to change it to pounds and calories in ScaleUp , so it will read kw on the scale but convert on ScaleUp ..

by MerryB19831985

I got my scale yesterday. It was easy to set up ScaleUp . I look forward to watching the data change.

by Brigitte Nicole

Since the recent update, my scale still shows out to two decimal places, but now ScaleUp doesn’t. I like my information as detailed as possible, so this is a severe downgrade. Please fix.

by Rlmurphy52

My wife and I really like the scales. We also like ScaleUp . Very informative. As I have lost weight over the last 4 months, the trends shown on ScaleUp and associated PDFs have been great. The last update, about a week ago, has totally baffled us. Approximately half of the read outs have changed and some significantly. Not sure of what to make of the stats.

by Zen7519

I bought the scale to track my body fat, but this was wrong. I dont know how to fix it hope you guys will look into it

by Pathochick

I have been using for a year and no problems at all. Seems to have accurate weight. Family loves the physical report and metabolic age. Trying to lower the metabolic age is a great motivator

by EJPeck54

I was disappointed at first as I struggled to get it to work. Had trouble figuring out how to log in, and with some of the settings. Improved instructions would help this.

Once it was set it up it worked perfectly. The scale is incredible and ScaleUp works flawlessly. All of the data it provided appears accurate and it does what I hoped for.

I would highly recommend both products and great job!

by MMMD61

I have the same issue as the previous reviewer. Won’t connect to app. Also the default is Kg. Perhaps could change to pounds if would sync with app. There isn’t a troubleshooting section and no information on who to contact for assistance. Disappointing at this point.

by Pblair95

App and scale worked great for a few weeks but then overnight all the readings changed significantly and are not accurate. Please fix!!

by PRA2DA

Took a few weeks to come in. I didn’t realize it was coming from out of the USA. In appearance it is a nice looking scale. Had to figure out how to change weight to lbs. Height no option to change. Set up directions was not very informative, but I was able to figure it all out in a few minutes. App downloaded well and connected to my iPhone immediately. I had recent doc appointment that gave me all of my numbers and this report is accurate to my docs report. So I think it’s great once you set it up. I do love that you can print out a pdf file with all of your readings. Each section gives you a synopsis as the why’s & what is going on in a particular reading. This helps me to strive to make better choices in those areas. I love the graph chart that has my goal weight set and each time I weigh in, it is graphed. It is encouraging to me to see the graph line going lower and lower! At this point my only complaint would be to be able to utilize a normal settings menu. ScaleUp says settings, but there are no settings. Also, the scale has voice command to get on scale (can choose male or female voice), and it will say what your weight is (this may be useful to some people).