Lob app not working? crashes or has problems?

Lob Status

Last Updated on 2024-08-18 by Jolly Technologies Inc.

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Common Lob Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lob app on iOS and Android devices. Solve all Lob app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Lob iPhone Issues and Solutions

Lob iOS app crashes, not working, errors
Lob iOS app network issues
Lob on iOS has black/white screen

Lob Android App Issues and Solutions

Lob has errors/crashing/not working
Lob server network connectivity issues
Lob has black screen

Lob iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Lob app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Lob app crashes or not working on Iphone (iOS):

Close and restart the Lob app on iPhone
Update Lob app to the Latest Version for iOS
Uninstall and reinstall Lob iPhone app
Update your iPhone to the latest iOS version

Fix Lob on iPhone unable to connect to server/internet connection issues::

To resolve Lob network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Lob black/white screen (blank screen) on iPhone:

Follow the Lob iOS app troubleshooting guide Here →

Lob Android App Issues and Solutions

Fix Lob not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Lob app issues:

Force Stop the Lob App
1. On android, goto "Settings" » click Lob app. » click "Force Stop".

Update Lob to the latest version on PlayStore

Clear Lob App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Lob app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Lob.

Fix Lob unable to contact server/ Lob internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Lob » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Lob » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lob on android.

Solve Lob black/white screens issue on Android:

Follow the Lob android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jolly Technologies Inc., developers of Lob.

About this app

Visitor locates their scheduled visit by entering the first few letters of their name or selects a new visit. 2. If this is a new visit, the visitor scans their driver's license or enter their information manually. 7. Visitor is signed in and their badge is printed. LobbytrackLobby works in regular or self sign-in / kiosk mode.