My Bath & Body Works | My B&BW Status

Can’t remove items from my cart

I am not able to view my shopping cart and check out tonight. I also had 20% off my order tonight and will lose that as well. This a strange issue for an online business to have because no one can order or purchase any goods! LOL!

Getting a cart error stating items are no longer available but I cant access the cart to remove them and select alternative products. The cart page is gray out and then a blues square of seath just keeps circling and page wont load

App not letting me checkout and does not shows my rewards. Could not order candles or hand soaps....☹️

I deleted the bath and body works app. I then tried to reinstall it but it says it isn't compatible with my device. i hope they fix this issue.

I can't check out on Bath and Body works App, as well on the Klarna app

My app will not open, just keeps loading?

My app needed upgrading on my android phone. The phone states that this app is incompatible with my device. Why?

Tried installing the app on my android phone, twice, and have the same problem. Can't get past the "Complete Profile" page!

I am having issues uploading and taking pictures for my BBW reviews. All my permissions are up to date, my email/password are valid, & even when I attempt to input my photos from the web portal, there is an error that won't allow me to finish the upload. I am confused by this, & very unhappy. I know a picture says a thousand words & helps reviewers a great deal. I want to be able to upload mone, or take pictures to share for my reviews, but at this time I simply can't. Can you help me? Thank you for your help, as this is very disappointing.

Yesterday when shopping I went to open my wallet for my coupons and the app was completely frozen and the cashier and I were not able to get anywhere on the app. When it finally started working again (hours later) all my coupons were gone. I'd rather get coupons in the mail from now on after this experience.

Cart is not working will not load.

I can't get past finishing up my profile. When I put in all information and check the box and hit next it does nothing

Opps something went wrong. I can’t access any of my coupons. I’m pissed. This is a scam app

My app hasn't let me choose store location for in-store pickups since day 1

App always says oops something went wrong when trying to long. It has never worked from day one, even after uninstalling and reinstalling it several times.

Can't get past the almost there page in the app

The app keeps saying, 'Oops something went wrong. I have uninstalled and reinstalled it several times.

Can't login oops something went wrong. Uninstall and reinstall same problem.

Won't let me past where you put in birthday, and agree to terms, but next , but it won't go any further! I've called customer service 4 times! Went to Bath & Body store 4 times! Still can't get past that part! Have deleted, reinstalled! Tried setting up account on daughter's phone! Still can't make it past birthday/agree to terms page! I go at least 1 time a week to B& B store, and can't use any rewards! Birthday way 10/27 can't use birthday reward! Can't see wallet ! I'm losing rewards! Please help me fix my account!

Says item is no longer available but when I try to remove it , it freezes up and won't remove the item. I've tried several times. Very frustrating.

Trying to download app and it says tap twice to download but just takes me back to first page of download. I purchased today and want to earn my points

I can't move passed the complete profile page. When I hit the next button, it stays on the "almost there!!! Complete your profile" page. I have unintalled and installed and cleared the cache. Please help

Every time I go to sign in it tells to upgrade my app. I have the latest update there is and because of this it is not adding my points when I shop. I ha e s0ent over a 100 dollars the past 3 days and known of the points have been added to my acct. HELP PLEASE

Bath and Body Works App wont let me set my store to pickup items.

I loved shopping with my coupons. Now you’ve taken those away and given us an app that doesn’t work at all. I can no longer afford your store. Way to go.

unable to sign into app “oops something went wrong”

Everytime I try to log in an error message pops up saying “oops something went wrong”

Hi I was wondering if you could help me with the app. When I put my email in and then the password doesn't work. It always says oops something went wrong. How long do you think it will take to work on everyone phone. my number is 2406822781

Try to log in to my app and it keeps saying “oops something went wrong”

Keeps saying oops something went wrong when trying to login

I was excited about this app, but now I'm just frustrated!!! I can't get past the "Next" button when completing my profile. I've cleared the cache, force stopped and uninstalled/reinstalled several times and nothing works. If this is supposedly available in my state, why isn't it ready & working properly?!?

I can't remove items out of my cart that I don't want

My app is not working. I am trying to clear my cart so I can place another order, but it will not allow me to do so. Please help. Thank you

I'm having the same problem with the app keeps giving me the "oops there was an error" message. Anyone know how to fix this? Just like everyone else I've uninstalled the app reset the password but getting the same message,

I cannot access my cart. I keep getting “an error has occurred.” I made another account and that one is working just fine so it’s specifically targeting my account. Idk why as I see others having the same issue. I’ve tried uninstalling app, using different browsers and devices. I even set the store pickup location before trying to access the cart- nothing works

States I need to complete my profile. It is complete and I have checked the box to agree to conditions. When I hit next it just stays on this same screen. Have uninstalled and reinstalled app. Still same issue. Very frustrating. My email states I have a birthday gift and a 30 percent coupon in my wallet, but I can't access it.

Every time I try to log in it says oooops something went wrong

Keep getting oops something went wrong. Tried to uninstall and install multiple times and still cant get in

Can’t login in the my bath and body works app- changed password and still doesn’t work - when I try to login it just says “oops something went wrong”

Downloaded app and unable to log in. Changed password on the site and still not able to log into app.

I can not view shopping cart.

I can’t view my shopping cart. It says: An error has occurred

App wont let me log in. Keeps saying Oops something went wrong. Very frustrating.

Unable to log in. Keep getting the error message ‘oops something went wrong’. My login info is 100% correct. What’s up with this?

I’m trying to put in my email to create an account and it keeps saying oops something went wrong.

I can’t view my shopping cart. It says: An error has occurred

I can’t login to the app. Everytime I do it says oops something went wrong. Everything is correct.

I can’t get past the losing screen, just keeps saying “oops something went wrong please try again”. Really sucks because I was excited for the Halloween drop

I have 3 rewards available. 2 will expire tomorrow and it says I have no rewards and I can clearly see in the other part of the app I have them.

Wont let me login on my app or the website. Keeps saying "oops something went wrong please try again" i even reset my password and still keep getting the same message.

Won’t let me sign in, keeps saying oops there was an error. Says Face ID isn’t working and says my password is wrong. Redirects me to change it. I did. Came back and it makes me hold down a pill shaped button because it thinks I’m a robot. Frustrating. Giving up on it today. Won’t be participating in sale.

I cannot log in on the app. It keeps taking me back to the rewards for perks. It will never get beyond that. It’s super frustrating.

Won't update. Tried to uninstall/reinstall and now can't get it at all!. So frustrating!

When I put my password it directs me to way to get perks by putting in my birthday. It NEVER lets me get to the products so I can buy what I want. It is VERY frustrating. Why offer an app if it does not work. I have to call and give my order over the phone after being put on hold for a lo g time. Please do something so a customer can go straight to shopping.

Can not go past the sign in of my app. Not sure what to do.