Are you having issues? Select the issue you are having below and provide feedback to Bath & Body Works | B&BW.
- Value of rewards could be upped for more selection
- Sale prices do not count for rewards
- Points/purchase tracker not available in the app
- Points are removed from earning rewards
- App not available for everyone to use
- Trial period has gone on for too long
I have 11 candles in my cart and I am able to get to billing screen but when I select"review order", nothing happens and I can't get the order to process. I'm not getting any error messages with my billing method so I don't believe there is a problem there.
Can’t remove items from my cart
I am not able to view my shopping cart and check out tonight. I also had 20% off my order tonight and will lose that as well. This a strange issue for an online business to have because no one can order or purchase any goods! LOL!
Getting a cart error stating items are no longer available but I cant access the cart to remove them and select alternative products. The cart page is gray out and then a blues square of seath just keeps circling and page wont load
App not letting me checkout and does not shows my rewards. Could not order candles or hand soaps....☹️
I deleted the bath and body works app. I then tried to reinstall it but it says it isn't compatible with my device. i hope they fix this issue.
I can't check out on Bath and Body works App, as well on the Klarna app
My app will not open, just keeps loading?
My app needed upgrading on my android phone. The phone states that this app is incompatible with my device. Why?
Tried installing the app on my android phone, twice, and have the same problem. Can't get past the "Complete Profile" page!
I am having issues uploading and taking pictures for my BBW reviews. All my permissions are up to date, my email/password are valid, & even when I attempt to input my photos from the web portal, there is an error that won't allow me to finish the upload. I am confused by this, & very unhappy. I know a picture says a thousand words & helps reviewers a great deal. I want to be able to upload mone, or take pictures to share for my reviews, but at this time I simply can't. Can you help me? Thank you for your help, as this is very disappointing.
Yesterday when shopping I went to open my wallet for my coupons and the app was completely frozen and the cashier and I were not able to get anywhere on the app. When it finally started working again (hours later) all my coupons were gone. I'd rather get coupons in the mail from now on after this experience.
Cart is not working will not load.
I can't get past finishing up my profile. When I put in all information and check the box and hit next it does nothing
Opps something went wrong. I can’t access any of my coupons. I’m pissed. This is a scam app
My app hasn't let me choose store location for in-store pickups since day 1
App always says oops something went wrong when trying to long. It has never worked from day one, even after uninstalling and reinstalling it several times.
Can't get past the almost there page in the app
The app keeps saying, 'Oops something went wrong. I have uninstalled and reinstalled it several times.
Can't login oops something went wrong. Uninstall and reinstall same problem.
Won't let me past where you put in birthday, and agree to terms, but next , but it won't go any further! I've called customer service 4 times! Went to Bath & Body store 4 times! Still can't get past that part! Have deleted, reinstalled! Tried setting up account on daughter's phone! Still can't make it past birthday/agree to terms page! I go at least 1 time a week to B& B store, and can't use any rewards! Birthday way 10/27 can't use birthday reward! Can't see wallet ! I'm losing rewards! Please help me fix my account!
Says item is no longer available but when I try to remove it , it freezes up and won't remove the item. I've tried several times. Very frustrating.
Trying to download app and it says tap twice to download but just takes me back to first page of download. I purchased today and want to earn my points
I can't move passed the complete profile page. When I hit the next button, it stays on the "almost there!!! Complete your profile" page. I have unintalled and installed and cleared the cache. Please help
Every time I go to sign in it tells to upgrade my app. I have the latest update there is and because of this it is not adding my points when I shop. I ha e s0ent over a 100 dollars the past 3 days and known of the points have been added to my acct. HELP PLEASE
Bath and Body Works App wont let me set my store to pickup items.
I loved shopping with my coupons. Now you’ve taken those away and given us an app that doesn’t work at all. I can no longer afford your store. Way to go.
unable to sign into app “oops something went wrong”
Everytime I try to log in an error message pops up saying “oops something went wrong”
Hi I was wondering if you could help me with the app. When I put my email in and then the password doesn't work. It always says oops something went wrong. How long do you think it will take to work on everyone phone. my number is 2406822781
Complete guide to troubleshoot Bath & Body Works | B&BW app on iOS and Android devices. Solve all Bath & Body Works | B&BW app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bath & Body Works Brand Management, Inc., developers of Bath & Body Works | B&BW.
Earn FREE product, shop in a snap and more—just consider BathBodyWorksBBW your personal shopper (that dishes about all the best deals first). • Earn points toward your choice of FREE full-size products (up to $16. Oh, and we’ll set you up with $10 off $30 just for joining! (Give us up to 72 hours to add this welcome offer to your Wallet.