FastPay Wallet Reviews

When the new software version of this application come out was recommended to me; hence, tried to update it. It was very reasonable for me to think that when I tried to verify me through there verification processes that my passport and national ID would be satisfactory. That is bc I do not have “Karti Nishtimani” due to slow government processing. Every time I tried over many times the applications would not read nor scan any of my identification although I have followed their instructions. Then I tried seeking help from the nearest Fast pay Center to me and the also Tried with no success bc no camera on my IPhone 13 pro nor my Galaxy could read the identifications. Well to say the least I was very disappointed in fast pay although I use to use it very frequently. But I do not feel there is adequate professionalism nor good customer services by fast pay to persuade me to continue being there customer!

The previous version was way better than this new version, I’ve verified my account, but did some mistakes while filling my info, now there’s no editing option!!!!! Also for profile picture accidentally took it and can’t change it now
These are disasters not just problems
I hope you fix these as soon as possible.. and add editing option to the profile info
Will be waiting for your response to all these negative feedbacks for this new version…

I don’t like the new update at all , there is no possibility to make any change to the profile or settings or edit it after done, even if we do mistake with informations you can’t make change to it anymore and this is a very bad for all users who want to change a photo or any incorrect information in FastPayWallet .
Please in the new update let the possibilities for editing personal informations.

What they want only to get money and become rich people from FastPayWallet they did not creat this to help community If they did they were loyal with their customers I contact company they said you can recharge your account for free , today I visited more than many places they all asked for 2% of extra for recharging , and for withdraw as well , what a funny story company can’t control their own places in different city how to recharge , withdraw and communicate with their customers

I'm having problem logging in as I forgot my password. But when I reset my password it say's "you will receive an email with a password reset link shortly". Ironically it's been a year now and I don't received any. I have checked all my inbox, spam, unwanted messages, but I couldn't find any email verification! I also go to their official website and tried to submit a query, funny even the website says “There was an error trying yo send your message! FastPayWallet is a joke

I literally have 74 thousand dinars in my account then I come back just to see that I can’t do anything about it but verify to use the fastpay features, then I go to verify my passport but somehow I can’t, I contacted them and they said to wait 24 hours… and tomorrow is the exact day I have to pay for my coach… this is so exhausting honestly, I hate this new feature, it was working fine then suddenly they destroyed everything just by “verify to use all the features”

- The transaction history went off after the update, and when I emailed them to send them to send transactions they never did. Quite careless. All the transactions should remain as they are since there are businesses need these transactions.
- They ask for too many identities and also selfie that’s insane.
- The more they update FastPayWallet , the more terrible is the design.
- The only active people in this company I think are call center but they don’t seem to have any authorization to anything of the system.

You can’t do anything in FastPayWallet without verifying your identity and even if you are fine with the verification process then does not even work. I tried to verify my account, the face verification step would not recognize you face turning no matter what I tried. I even gave up and went to a Fastpay center, even they were not able to make it work. I have tried this on a different phone as well with same issues.
This is too much of a hassle and wasted days while I can just cross the street to buy a phone credit instead of using FastPayWallet.

Following this review I wrote them on Facebook, I got locked out of my account. It is almost too comical. What a childish thing to do 😂. FastPay, the petty king 👑. Thank you for a good story! STAY AWAY from this service!

Review on Facebook:

Absolutely terrible customer service. Bought a PSN card wrongly advertised. I had to wait three hours, call customer service twice, call another random wrong number given to me by Fastpay, then finally write them a facebook message to be told they wont change my purchase while giving NO reason at all. Refunds, hell exchanges is the least thing you can do for your users, and Fastpay can’t even manage to pull that off. It is clear that they put no thought in this and they are not a serious about offering a service.

Wont ever use it again. I will tell whoever I come across not to use it. Not like they can because you can’t even get to recharge your account in offcial Fastlink stores.

You can’t really get away with such a abismal customer service, while offering such little value, especially with all the competition. Folks, use Asia Hawala and Zain Cash. They seem to serious about offering a service.

FastPayWallet is glitchy and feels outdated, there is no dark mode nor the ability to change your number!! Like how stupid is that, and they still haven’t added the ability to pay the bills which they stole the idea from a group of students way back when it was released

The new UI update doesn’t make things easier, on the contrary, some of the tasks have became more difficult, for example buying mobile card doesn’t give you the serial number right away, you have to open the invoice and scroll all the way down to copy the number using a tiny button, then you may need to add the network-specific recharge codes such as *221*SN# which would have been very helpful if FastPayWallet added those.
There are buttons that do nothing all over the place, and some test data exist in FastPayWallet , for instance there are FastPay agents in Algeria and South America.
I think the notifications have got better that is a nice addition.

PayPal doesn’t work in Iraq, many of us have some micro jobs online which payment method is PayPal.
It will be amazing if there is PayPal option in FastPay which we can send money to FastPay PayPal and get money in our FastPay app.

Please for the love of god bring the old version back ive got two fastpay cards and when i put it in it just says server unavailable its been like this for weeks and I’ve already verified my account and it still says not verified in yellow idk why fix FastPayWallet so i can buy something

We need a version that supports iOS 10.

Update:
I don't know whether my review encouraged fastpay staff to reconsider releasing a version that supports earlier iOS versions or not, but I am grateful that you have done this and made it easier for perhaps many of us who were struggling using your tremendous application.
Keep it up, mates. Excellent Work 🌹

It has surprisingly good service
And most of the cards I pay here are much cheaper than I find on market much love and respect I always recommend people for FastPayWallet because it’s the new way for easier online shopping in Kurdistan region of iraq

Me, family friends encountered issues and we were felt very uncomfortable with the customer service besides some of the issues were never solved!

Please my fastpay application didn’t work on the last update since yesterday pls fix it as soon as possible and we appreciate your fast response thx.

FastPayWallet worked fine before updating my phone to the latest software update (IOS 16), now when I am attempting to sign in the crashes immediately.

Every 2 seconds it asks you for a verification
And they removed the mastercard
Today i wanted to buy a card it was so urgent
But I couldn’t.
The worst thing to do really!

Please fix this issue as we can’t input any of the three options that are available