Contact FastPay Wallet Support

by Fluffy&Puffy

When the new software version of this application come out was recommended to me; hence, tried to update it. It was very reasonable for me to think that when I tried to verify me through there verification processes that my passport and national ID would be satisfactory. That is bc I do not have “Karti Nishtimani” due to slow government processing. Every time I tried over many times the applications would not read nor scan any of my identification although I have followed their instructions. Then I tried seeking help from the nearest Fast pay Center to me and the also Tried with no success bc no camera on my IPhone 13 pro nor my Galaxy could read the identifications. Well to say the least I was very disappointed in fast pay although I use to use it very frequently. But I do not feel there is adequate professionalism nor good customer services by fast pay to persuade me to continue being there customer!

by Ha55ar

Following this review I wrote them on Facebook, I got locked out of my account. It is almost too comical. What a childish thing to do 😂. FastPay, the petty king 👑. Thank you for a good story! STAY AWAY from this service!

Review on Facebook:

Absolutely terrible customer service. Bought a PSN card wrongly advertised. I had to wait three hours, call customer service twice, call another random wrong number given to me by Fastpay, then finally write them a facebook message to be told they wont change my purchase while giving NO reason at all. Refunds, hell exchanges is the least thing you can do for your users, and Fastpay can’t even manage to pull that off. It is clear that they put no thought in this and they are not a serious about offering a service.

Wont ever use it again. I will tell whoever I come across not to use it. Not like they can because you can’t even get to recharge your account in offcial Fastlink stores.

You can’t really get away with such a abismal customer service, while offering such little value, especially with all the competition. Folks, use Asia Hawala and Zain Cash. They seem to serious about offering a service.

by Akam99119911

You can’t do anything in the app without verifying your identity and even if you are fine with the verification process then does not even work. I tried to verify my account, the face verification step would not recognize you face turning no matter what I tried. I even gave up and went to a Fastpay center, even they were not able to make it work. I have tried this on a different phone as well with same issues.
This is too much of a hassle and wasted days while I can just cross the street to buy a phone credit instead of using this app.