Trust: Crypto & Bitcoin Wallet Reviews

by K,nguyen

Before I downloaded this wallet I thought same thing with someone else think that it was pretty good . I don’t know that it is fraud or not . I purchased to buy BNB by my debit card via third party payment ( simplex payment) on last Friday. It took the money right away after submitted . However , it emailed to me and said that the transaction was canceled I will receive my money back within 3 days but I haven’t received any money until now . I emailed to them so many times but they just send me back automatically notes about policies transactions two times. No one took care my emails . Even I just would like to have transaction go through to have some BNB coin to switch to other coins again but no one was available to help my questions . I tried to click on BNb to buy again but it said unavailable so many times . It is frozen now. I know that the simplex payment is the third party but please tell them send back to me my money . With me only a few money that is ok for me to lose it . If they don’t return to me . I’m apologizing to you to give you 1 star because of it . Then I suggest that you guys don’t use the simplex payment for customers anymore if there are so many cases like mine. You guys will lose customers and the businesses in the future.

by .S.S.S.

The whole point of crypto at this point is for DEFI ... why am I not allowed to buy BNB or BSC ? With the support service being Simplex yet when I go down to buy XRP with the same service it’s available ? We know how fast the market moves so having these issues or restrictions is costing me money ! When I’m trying to buy on a dip to even out my losses !! Then I try buying BTC and ETH to flip it and that uses moonpay and my transaction keeps getting declined although moonpay verified me . I got Trust based off recommendations but this seems very gimmicky / scammy that I can’t make purchase and you’re not giving me sny reason why except “not available” . Then there is no real customer service .. which I thought they had based on a review / recommendation . All they have are “communities” aka dependent upon YOU searching for the answer in a blog ... self help is not customer service . I’m ready to move my crypto as soon as I figure out how this is ridiculous but I started out with them bc they seems the safest and I liked the staking aspects smh.

by 1010368

I honestly don’t know how they have such great reviews. The whole thing is clunky and seems super sketchy. They make it nearly impossible to be able to cash out your money. Everything is a huge hassle and constant delays with transactions if they are even able to be completed. They claim it isn’t their fault, but I promise you that they are just as much to blame as the third parties they contract to carry out these transactions. Recently I just tried making a purchase of $225. It is now six hours later and i still haven’t received what I paid for despite the money being taken out of my bank account. I reached out to the customer service and their doesn’t seem to be an easy fix for that either since I received an auto reply stating that it will be 2-3 days before I hear anything back.

It’s all suspect so be cautious and don’t throw any money in to this hole that won’t turn your life upside down if it gets stolen.

by Dennis Boone

this app wallet is a good app but it could be much better in terms of the tech support and the information displayed in Trust . I wrote to tech support about their app not displaying all transactions for rewards/interest on some coins and they wrote back after a few days telling me Trust does not do that and that I could get that information by manually downloading transactions file or by using a blockchain explorer. Neither of these options is acceptable as they are not user-friendly. Transactions lists should be a standard display feature of any good crypto wallet app that’s worth its salt but the team at this app Wallet don’t seem to understand that. Also, because Trust doesn’t display transactions, it’s impossible to do an audit on your assets in the wallet in order to find errors. For this reason, I’m going to be transferring my assets out of this app Wallet to another one until this app gets its act together.

by Ttrip1986

Well first someone hacked my account and taken one 101,000 tokens then they said they couldn’t recover them. Then I deposited more money in there and it’s now corrupted so then they said I would have to make a $513 deposite to find the new wallet and then the 220 will transfer over to the new wallet told the I can’t afford that then they said well you can make two different deposit totaling that amount with in two weeks or the money will be lost told them that wasn’t right and then they said transfer the stuff you took out back into the new wallet but it will take longer then expected since it wasn’t the full funding amount 4 days go by I get in contact with them say it’s not in my account yet and then they said you haven’t received it said nope and screen shot it and didn’t hear anything from them for the rest of the day so I tweeted them then they said I violated the policy and stopped me from direct messaging and blocked me so now the money I put in 220 is now lost and they have taken my money and there’s nothing I can do about it I have done everything they have said to do and nothing this has to be the worst wallet I’ve ever had since then I have filled a complaint with the BBB and deleted Trust

by Trust Wallet Recovery Issues

this app wallet seems to be experiencing a big issue when it comes to their wallet recovery. For some reason when recovering your wallet customers have been experiencing issues where they put in there recovery phrase and it ties into a empty wallet that does not belong to them. I have no idea how the support can blame it on the wrong recovery key when the key has been utilized to open up the wallet previously. If the wrong recovery phrase is utilized it will let you know the phrase is incorrect and will not open anything. I have all my transaction records, as well as my wallet recovery key and wallet address written down together but now the wallet address does not match the recovery key. That is not a key issue but a issue within the this app wallet system which they do not know how to fix and would rather blame it on the recovery password. I hope the this app wallet owners and and devs team see this and does something to fix this issue immediately as it is not continuous issue that more and more people are experiencing.

by DannyKnap

This company does not emphasize enough the importance of saving the 12-word passphase and that if you lose it, you will never be able to access your money again. Save it somewhere. Your identification, ssn, passport, birth certificate, no other backup, just 12 random words are the difference between having and investing your money and losing thousands of dollars forever. I’m sure there’s a law office out there willing to take on a multi-million dollar class action lawsuit. It’s going to happen, and when it does this company will be out so quick. Don’t want no “sorry for your loss” reply from this app Wallet. I’m not going to go down without a fight. This is crazy. And there’re thousands of poor souls like me that has list thousands because of this wallet. No help either! My stomach turns everytime I think of the money I lost trying to invest to save money for my children’s future. Thanks this app Wallet! Beef up your disclaimer! Evil! Evil company! God help those who have lost even more than I have!

by DevDawg11

Easy to transfer cryptos into this wallet. Pain in the A to cash out or transfer your cryptos out of this wallet. Should have known better whenever ‘Free’ is attached. I’m trying to transfer/cash my BTT out but I have to pay a fee and need to buy TRON for said fees. I tried buying TRON thru simplex but for some reason simplex is another scam. Simplex customer service said I can’t use my freakin debit card to buy TRON because it had a block on it. I called my card /bank to verify and they said my card is fine and should be able to use for any purchase. So I tried again and same crap, can’t buy freakin’ TRON thru simplex. I called Simplex again and told them I my card is open for ANY purchase but simplex customer service “they can’t disclose” why I’m not able to buy Tron so I can withdraw my BTT from trustwallet. this app wallet and Simplex is scam beware of this scam. Warning you not to use this unless you want to lose your money or get it stuck in a limbo.

by Brandonwolford

I have been in crypto for several years now and surprisingly with all the fraud in crypto haven’t had as bad of an experience as I have with the this app Wallet. I used the this app Wallet to swap BNB for a token I couldn’t easily get elsewhere and lost over 20% on the transaction. It was not a small sum either. I did two smaller transactions first and they went fine. The exchange rate, slippage, and fees were all in line. When I swapped the larger sum I lost a large sum. There was no transaction ID or on chain data / swap data on either token I swapped. Both were blank and still are blank days later. this app Wallet support has been nothing but automated messages with zero support at all. I can not get the transaction data to see where my funds went. This is straight up theft so please extreme caution with this wallet. I can only imagine how much they can steal daily from their users if they scrape these types of margins off of even half of their transactions while providing no chain data to the users. On chain data is the entire point of crypto and the use of a DEX. You’ve been warned!

by Loves_Blues

I’ve had this app Walet for about a year and a half now, most recently I tried to withdraw money into my bank account and spent hours so far trying to find someway to do that. There is absolutely no easy clear directions anywhere, and I don’t see any way of exchanging my coins which are XY coin etherium-20 coins. I wrote to the company directly asking them how to do it and they sent me a pad answer saying we’re sorry we lost all your money. Obviously they didn’t even read my request. I don’t know what to do but I certainly couldn’t recommend Trust to anybody who is new at this. And their customer service is Neil. Not even a phone number to call if you have an issue.

With millions of people using their app as they say in their promos they are to have at least one customer service number that a person can call for help but I can’t find it anywhere on their website or on Trust . I’m beyond frustrated so I have to rate this with a one and I’m sitting there watching my money wanting to pay a credit card down and not able to do it. Oh woe is me for using this app Walet.

by Armin7909013

I had silver currency (SLV) and I wanted to exchange it for Binance coin(bnb) . After I did the switching operation, I lost SLV but BNB was not added, so I sent an email to this app Volt support. They emailed me the ticket number and said they would call me soon. After 10 minutes, an email was sent to me called "this app wallet Support" and he knew all my problems! He asked me for 12 words to recover my wallet, as well as a photo of the wallet and Trust version. I trusted them because I knew they were supportive, and unfortunately they stole all my money! The person who stole my money, cheats thousands of dollars a day and no one takes action to stop him? I'm sure the person who emailed me was a this app wallet support person, because he knew my problem perfectly well, and it's impossible for a this app wallet to be hacked in 10 minutes and give its user information to a hacker. Whoever that person was, he was a this app Volt support I'm sure ٫ because only 10 minutes had passed since my email and in 10 minutes it is not possible to hack this app Volt! No matter how much I emailed support, they just told me we were sorry !? Regret does not return my capital! Please get my money back

by Jaie404

I have several wallets and this one has to be the worse one. I tried to use this one because I thought the fees would be lower but the inconvenience isn’t worth it. I ordered ETH at 8am today and it’s 2 pm and I still haven’t gotten it. I went through the channels to contact this company but it’s a joke. They send you an automated message saying to send in the same things that you did in the first email. Guess what they will get back with you in 2 to 3 days. The problem is that hey make you take a selfie and pictures of your id and verify everything just not to give you what you paid for. The transaction was cleared by my bank within 5 mins. I contacted moon pay and it’s not them they actually responded right away. So not only do I not have my ETH but I have no one to talk to. If I don’t get a response soon I’m going to just go to my bank. This is unprofessional. I would understand if someone told me there was a delay but I hear nothing. So before you want to save a few dollars on the fees think about never getting what you paid for and hearing nothing from this company. It shouldn’t be name this app wallet. It reminds you to this app no one.

by SamP2020

Clearly if someone knows your phone passcode, it is very easy to get hold of your keys and fund. If face id doesn’t match, do not even offer to open using passcode. I don’t think many people realize what this means, including obviously developers of Trust. I like the fact Trust shows fund in USD, but the security concerns with this cannot be ignored. I’m going to stay away from Trust and will advise my friends and family to do the same until this security flaw is addressed!

** Updates for developer response **
Dear developers, thank you for getting back, but please do understand my critical comments above are not because I’ve lost fund. I’ve not. The comments point to the security flaw in “your app”, not in people using Trust . The latter cannot be fixed easily, but the former can be! Every critical comment cannot be ruled out as “peoples mistakes”! This response, with all the due respect, seems lazy and copy paste job than really trying to understand real underlying issues mentioned!

by N!ckn4m3 T4k3n Z0mg

I wanted to buy safemoon, and I liked what I heard about this app Wallet. And I think Binance is awesome. So, I got USDT to buy safemoon, but I couldn’t use USDT to buy safemoon. So I looked and looked and then decided to buy BNB to buy safemoon. And I couldn’t. I didn’t have enough ETH to pay for fees. So, I tried to use USDT to buy ETH, which apparently is the only thing you can buy with USDT. And I couldn’t. I DIDNT HAVE ENOUGH ETH TO PAY FOR FEES!!! 🤣🤣🤣 seriously. What in the world. So many gymnastics I thought I was in the olympics. So, I tried to contact customer service. And I couldn’t. No phone. Only option was opening a ticket. Start filling out the information. None of the options were close to cover the mess I was in. None of the options was USDT. I had to add several numbers I didn’t have because no transaction ever happened. Couldn’t be blank so I put N/A. Submit. Minutes later an email saying that ticket failed to submit, because of the numbers and stuff for which I put N/A. So please, PLEASE, someone help me!! Thank you very much. 😀

by Craig4359

Iphone 11. Software updated, App updated, Restarted phone, Re downloaded app, Deleted and imported wallet twice.

The issue I’ve encountered over this week is quite annoying but I’ve dealt with it since I’ve been on Trust . What happens is, After selecting the coins I’d like to swap, I select Swap, Confirm Swap and it takes me to the wallet connect, uniswap interface screen where it does nothing at that point. Usually the network fee would populate and I would move on with my transaction but that hasn’t been the case. Usually I would just cancel the solution and try again and it would work. Not anymore. Now I’m forced to pay multiple ETH fees and we both know how expensive that can be so that I can move it to my Metamask wallet which is all just a huge inconvenience. Hopefully you guys have an answer for this issue. Many missed opportunities and wasted time due to this.

by Jmen369

First off I want to make an apology to the developers for my previous review. Upon hours and weeks of frustration I figured out how to finally reverse all the transactions and trading the coin back to money.
For the intended purpose of Trust they absolutely nailed it.
I’d give it 5 stars if it wasn’t for the fact it took me weeks to figure out how to get my money back. If they could integrate a video that plays to new users explaining how to exchange money back to USD (I had to put in more money and download another app for this) then it would help fix all the reviews of people thinking they’re getting scammed when in reality they’re not. They just didn’t leave enough coin to pay for their fees to move their money back to their banks

Otherwise it’s a solid app.

by XMoe

this app Wallet has some great features and supports a ton of crypto tokens and coins. That said it is a bit complex and at times unnecessarily so (convoluted).

I have Exodus Wallet which is the first online/ mobile wallet that worked well, for several cryptos.

I love that this app supports Theta Token, Theta Fuel (TFuel) and Polkadot (DOT) and others. I have only had the wallet for a few days. It does rely on different vendors to purchase (with cash) crypto. Also, some are not (yet?) available for regular purchase (cash/fiat/bank).

Different vendors seem to need different levels of KYC ID info, depending on what you wa t to spend. This is a bit confusing, since you enter your info and send scans of your regular ID. They may require more ID or documentation to buys more, later.

It also seems to rely on Bianace’s ecosystem for some crypto purchases or conversions. So I have not fully figured it out yet.

Also, your first (test) purchased can be slow and sometimes the fees are high (say $8 USD on a $150 USD purchase). Generally, the fees are less. There is also a full on trading option - to put in but it sell orders - if you want that.

Overall, this is a good alternative to Coinbase, yet not as streamlined as Exodus wallet.

by Necrophonic

You have to have BNB to do any kind of transfer or transaction. That’s all well and good because most transactions only cost an equivalent to 25 cents of BNB more or less... but Trust only lets you buy BNB in a minimum of $50 increments. If you’re only a few points of a percentage short in BNB, but one of your other currencies is tanking and you want to get out from underneath it, you still need to drop $50 just to get the couple of cents worth of BNB that you need. You can’t even trade other currencies for BNB within Trust if you are a few cents short, to make up the difference.

The only other option is to buy BNB in a smaller quantity directly from Binance and then transfer it into your this app Wallet... But that process involves a a four-day hold on Binance’s end. By the time your four days are up, the currency you are trying to trade might have tanked entirely.

Trust would be much better if you could trade other currencies for BNB within Trust , and it back-ended the BNB cost on the transfer.

by EQQUIANNO

[Please Read More]

My Ethereum just disappeared as I was looking at my account. One second it was there and right before my eyes 👀 it was gone. (Got my Ethereum BACK!!!)
I would like to take time out to update my review, this may help some of you whom may have a similar experience with your this app Wallet. As stated above, my Ethereum was there and then gone, well I have an iPhone 11Pro Max and when I was looking at my account somehow the screen went to $4100+ to ****. In order to see my balance, I had to press on the row of **** to change it back to my amount. I apologize for the
Hysteria, but you all know money is not a toy and I don’t play when it comes to it. Hopefully this will be helpful to all that May experience anything similar. Peace to all.

by Issuse24/7

This was my 1st time using Dapp, when I search uniswap before I clicked launched app for Trade it ask for a connection to my wallet which was strange but since it was my 1st time using Dapp I thought it operated that way without me clicking connect wallet, some how my wallet is still connected when I search through Dapp Uniswap again but it’s not showing up in my Wallet Connections to disconnect. I’ve Connected and Disconnected plenty off times on Safari no problems, this isn’t showing up in Wallet Connections but through the Dapp i still see my address. Also my settings in the Preferences Tab the Dapp Browser Option isn’t there for me to CLEAR BROWSER CACHE. Im a iPhone User in U.S if that matters.

by N_m97

Bought some bitcoin and was charged an additional $25 in a completely separate charge aside from the fees and stuff that were factored in to my original transaction. Contacted support and the first person I spoke to via chat fully acknowledged that this was a mistake on their end and redirected me to submit a help ticket and dispute the charge via email. Now they’re saying it was a cash advance fee so when I told them that’s impossible being that I used my debit card and sent a screenshot of the charge they’re still trying to tell me that it’s my banks fault and that they don’t see the charge on their end. Confirmed with my bank the charge did indeed come from them. Will be bringing my business elsewhere...

by Pjhaines

Had it for 3 months and now My app keeps freezing upon turning it on ever since an update... I tried contacting them and they were no help at all . I can’t access my coins I have 3 kinds on it and it just keeps crashing every time I click on it . I didn’t ask for a update!! I never authorized it. Thanks now I feel like my coins are stolen . I want this fixed right away . No one correcting the error LOOK AT THE UPDATE NOTES IT SAYS “FIXED CRASH ON START FOR SMALL AMOUNT OF USERS” a small amount!!! How about all of us !! I want my coins now and then I’m moving my coins

The guy told me over email to “ watch my tone” excuse me??? That’s my money! Don’t talk to me like that I wish I could screenshot it to show you guys

UPDATE: I was able to log in to my coins after the update . Thank u

by Duckdeek

Love the wallet but a snag now of unwrapping Ethereum. Been in pending for almost a day so I have to shut off cellular not to eat up all my data when I leave my WiFi. Emailed and bot messenger say don’t to any more transactions and 3-5 days until someone reads my email. No way to cancel forever pending transaction either.

Update: I found the right info to walk me through. If you get stuck the this app wallet has good instructions on pending issues and if stuck in pending fix first and don’t try any transactions until the transaction clears. Thank you. 5 stars!

I still don’t understand the back up when I need a new iPhone.

by Norcalsteve22

Nice and simple layout, seems to have good quick and easy features, as well as the setup. However—It seems to be a “one way wallet”... I can put money in it, but I can’t take it out!! I’ll give it some time to see if it stops giving errors—could just be a network glitch for now.

Update: I found out I needed actual ETH in my wallet to pay for gas when I was moving BNB. Just a learning curve for me. I think now I’m just sticking to ‘buy and hold’ so no need to keep a balance of ETH.

by JohnnyLawless1

Trust worked great when I first started to xfer coins to it. Then after a few months the company “made changes” over night and when I logged in my coins and wallet were gone!!!!. Then I had to go through process to “import” my old wallet and now I can’t move my coins from it at all!!! I was able to get them back after going to eth wallet and importing or something and quickly moved my coins to another wallet app. Thanks guys.

by The Little Kyng

Trust is simple, clean, and probably the next best thing to having a hardware wallet. After the EtherDelta hack I started looking for a secure app to move my crypto to just in case. I found this and it satisfied me immediately. I was able to import my existing wallet and move my coins to the new wallet effortlessly.

The only thing it’s missing is the ability to print out a paper wallet with your keys for added security. But that doesn’t affect Trust ’s usability.

Kudos.

by Aluiscious

I was a MEW customer and had 2k stolen 3 months ago and always checked URL b4 logging in etc etc... I still had 2k stolen from right under my guard. Searched around on the fly to find reliability and some level of fiduciary responsibility. this app came to the surface and I moved the remainder of my Ether coins immediately to this app wallet and wished I had done so sooner! this app is a game changer. If you doubt, move small ether amount to this app and and pose a question to support. The knowledgeable and expedient response will astound you. And I’m a regular 9-5 guy, but thankful for Trust!!

by Jhabdas

I’ve been looking for an application for Ethereum that had a built-in dApp browser and also automatically picked up my token contracts which Trust does. It also allows me to spy on other addresses as if they were in my wallet without forcing me to add sensitive information. I’m sure more great things are in store and I can’t wait to see what else is coming for this great and well polished, open source native app.

by Roger On BlockChain

I been using Trust for quite some time just so I don’t have to keep my alt coins at the Binance Exchange and they Scam all my VEN coins. When they do the maintenance wallet swap be very careful, you may lose some coins and even now after the update I just try to buy some VEN and they straight vanish my ether and no VEN coins are to be found on my wallet.

This is so sad because Trust has great potential, I just wish they fix it or else do not place ur coins here.

by Ynima23

Developer is super helpful and responds quick and fixes bugs as soon as you tell him, also updates come out super quick! Apps amazing, you can really this app Trust and really put your money in here. I rather have my money on Trust than the bank with full of fraudulent people...
App is also super compatible and user friendly with ton of cool features that I keep learning every time I use it.
Thanks!

by Travel_all_over

Love the ease of sending my tokens from the exchange straight into this wallet without any pre configuration being necessary. Also like the live fiat value displayed. This wallet is great!

Experienced a problem with "invalid sender" error....contacted support within the Telegram group, had a response in less than a minute how to fix the problem. I am impressed, and very happy to be able to send my tokens again.

by Alex4151790

To say the least, this is one of the best crypto wallet you can find for storing your Eth and ERC20 tokens in Trust Store. But that is not all! The support for Trust is absolutely amazing!!! Emails that I sent I literally received a response within minutes! You can’t get any better than that! Thank you development team for making Trust, you guys roccccccks 🤘🤘🤘

by Jesse_D_

this app has lots of features that work great: ability to switch Ethereum networks, transaction histories within Trust , and a fairly good functioning dapp browser (let’s face it, most dapps aren’t designed to run on mobile, but the ones designed for a mobile experience work great in this app)!

And it’s just a joy to use!

by Oscarnawrot

Trust has a very nice modern touch and you can tell that it was built with security in mind. My only issue is that I want to use this in order to store ERC20 coins and even though it says Trust is compatible it doesn’t allow me to add any extra coins. Is it as simple as me sending coins to my Ether address within Trust? Or do I have to do something else?

by Alexander Atallah

Continuing to be impressed with Trust. The developers actually care about their users. They ship new features all the time, keep their current features high quality, and allow developers to deep link to specific pages (surprisingly rare and hard to build feature)