Contact Videoleap Support

Ai editing features are not working. Wtf is this. I purchased the premium and it's not working. Resolve the problem asap. Fix this problem asap.

Hi I was using the 7 day free trial and even after I canceled my subscription because I didn’t like the app I was still charged the $70 yearly fee. I would like a refund please.

Hi, I subscribed to try out the app and did not intend on purchasing as I used it once. I just cancelled the subscription the moment I was charged $111.99 and would like to request refund. Please let me know how to go about this to obtain purchase on accidental subscription.

Hello, I tried the free 7 day trial and I cancelled the subscription or so I thought I did… and I’ve just been charged the yearly amount. Could you please kindly refund me this money? And cancel it on your end? I don’t know why my cancellation didn’t go through. I did not intend on using it ongoing or subscribing. Thanks in advance Addie

After canceling my free trial for Videoleap I was still charged 70$ for a year subscription! Is there a way I can dispute this and get my refund

Why do i have been charged on my 7 days trial??????? I filled the payment information to be charged at the end of the 7 days,, i want my money baaaaaack!!!!

Hello, I am making a video and the app shuts down everytime I come across one specific part. Could you please help me with that? I am a PRO member.

Hey there, I paid $49.99 for a set of 4 apps but I could only renew Videoleap. If I want the other three apps it’s asking me to pay again. Very disappointed. Can u please fix it.

Hello, you guys should improve this. I make funny videos, as I’m doing what i love i notice some horrible things lately that i had to speak on. When i go to (Audio) , ( Music ) , ( Artist ) , then ( Files ) to add my funny sound effects to my funny video; videoleap sound is missing after export for some reason. Sometimes the audio that i added in is completely muted ( even though it isn’t l can’t hear anything when it plays). Some other parts of videos are muted as well. There’s no problem with audio on my end before this. but only after export from adding audio. I should be able to place my damn audio clips on top of each other & etc. please fix

The original duplicate button & the delete button has been removed. Or it might be a bug please fix this. I can’t believe this, I'm in the middle of work with out these original features i won’t finish ever..

Dear Sir/Madam, My son was using your software and wanted a month subscription and instead an yearly subscription has been charged to my Account. Please advice how we are able to change the yearly subscription to monthly subscription with the refund.

I got the new iphone 13 pro max and when I went into Videoleap all my previous videos show a yellow triangle with and exclamation point in the middle. This happened before but I cleared up space and they came back. Now I have plenty of space but none of them are showing up, wondering why?

Pixabay free videos, not showing videos . Showing color palette only. How do I fix that. Thanks

I would like to cancel my subscription as soon as possible.. I don't like the service provided by you..

I’m having trouble downloading a video off videoleap ive had this app for 2 years now this is a first..

I've used Video leap most of my time and it has been wonderful the whole time, however I have taken break from editing due to unforseen circumstances. I need my monthly subscription cancelled for the moment then I'll renew it once I'm back

Hello, I’ve been using Videoleap for the past year and I loved it but recently the renewal charged me twice. I only needed the Videoleap Premium Access which costs $45.99. But you guys charged me another $47.99 plus taxes and I only have one app. I am very disappointed. Please refund your 2nd charge.

My 5yrs old son downloaded the app and subscribe for Videoleap and I didn’t know about it and now you took £35.99 out of my account. I want a refund of my money. I have deleted the app because am not interested. I want a refund of my money now.

Hi,Videoleap, I have just purchased this app, very very disappointed...I can’t save or export my video...it show something went wrong export failed, hope you can help me up this problem ASAP.

I thought the music from this app is not copyright, when I uploaded to YouTube it has copyright claim. I feel frustrated on this app I just waste money on it.

I’ve spent approximately 3 hours editing my vlog and I tried to export but it failed. Now I can’t export my vid anywhere.. Please fix this

Hello, I downloaded the videoleap application on Sunday. On Tuesday I was going to cancel it because I didn't like it. However, videoleap went ahead and charged me for the full year, being that I had 2-3 days free trial. I already cancelled the registration, and now I would like to please get my money back. I have called many times to the 5 numbers listed on your page and all of them are always busy. Can someone please help me?

this is the worst application I've ever seen !!!! I spent my whole day editting video and now i cant export it anywhere.... burn in hell you motherfuckers !!!! i mean it

I’m a content creator who used this app to edit videos for about almost a year. I never had this problem until now, which says something about recent updates. Every time I close the app, or the app closes itself, all of my video files inside the app become corrupted. By that, I mean the files I imported into the app. When I go back in, if I already closed it, or if it closed itself, I can no longer see and/or hear the main video I meant to edit. This is a very big problem, as it’s been causing me lots of pain as a content creator. Please, fix this problem.

I just started adding music to the videos I post on YouTube, I thought my using the music from his app it was Unfortunately, I saw that most of the music I‘ve used have copyright claims. I thought your music is royalty free? However, the video I just uploaded to YouTube shows a copyright claim on one of the songs. Feeling frustrated as now I need to spend the evening re-editing my video and re-posting it to YouTube. Thought this would have been a great benefit to using this App.

Its a great app but when i upload my video on YouTube it doesn’t go full screen if anyone knows how to fix this on iphone that would be great

I have just purchased Video Leap and have spent hours videoing a project for students that I teach. I am experiencing technical glitches, and some of my tracks have exclamation marks, even though I have stored the videos on my new iPad pro. This is very disappointing and I am hoping you can guide me in the right direction, as the project is due soon! Kind regards Sandy Serafini

Video won’t export! It says cancelled and won’t export! Absolute nightmare - now I’m stuck - I emailed several times and no response... no phone number to call either!

some of my videos and photos i added to one of my projects turned to caution sign ! Is there away someone can help me fix this !

I purchase the Pro Version of the Videoleap Via App store for 137 AED. It works fine after the purchase and then yesterday I update the 14.0.1 software version of my iPhone and then the videoleap app that I purchased set back to the regular/trial version.

Hi there, Video leap is giving me issues showing the caution sign on every trimmed video, as well as showing that same sign on layers I add on whether I got it from another video I made or one that I got on the program. I’ve spend a long time on these videos and would like help please.

Videoleap not responding properly in iOS14. Any fixes?

why won't my videos export? they're only 5 minutes, and usually consist of only 2 clips. it keeps on canceling itself 5% in. it's very frustrating. is there any way i can get help??

Hi! I’ve been a videoleap user for years and decided to build a youtube channel a week ago and of course wanting to get monetized asap. Unfortunately, I saw that most of the music I‘ve used have copyright claims. I thought your music are royalty free? Aren’t they?

I cannot download any music to Videoleap on my iPad - I have background App update switched on. I have been through all the settings also on my iPhone and made sure media and Apple Music is on green. My iPhone now sees only my music but not newly downloaded music. My iPad doesn't see any songs or albums. I am sharing the app on family share and my spouse (who is an with Apple expert) gets all music. We are stumped. Anyone got any suggestions?

Made plenty of videos in this app. Usually there is no problem but with this one video it won’t even load up. It will stay at 0%. If I click cancel it will go up to 100% but won’t show majority of the clips. Never deleted the clips in my camera roll so idk what’s the issue.

I just edited a 15min long video. And the app exits on its own when I export the video. I tried clearing my storage and restarted my phone as well. How can I fix this?

I cancelled the 3 day free trial and I was still charged for a whole year. This has caused a huge inconvenience as I’m currently in a restaurant about to pay for food and now I can’t pay. I am expecting a full refund as soon as possible.

Please help! I tried the free 3 day trial and then cancelled the second day to make sure it wouldn’t charge me and it still did! I’m not sure how it happened and i’m super stressed out about it because this isn’t a time we have a lot of money.

It charged me for a whole year when I only paid for a month. I want a refund. Please someone take this charge off

Switched from iPhone X to iPhone 11. Backed up x to the cloud first. Then switched to 11 with no problems. But Videoleap has a big problem all my projects show the time line, but all the media is missing. I have all the files the make up the projects on the 11, but Videoleap shows me all missing files in my projects. Please help! Photofox and pixaloop transferred perfectly. Thank You 🙏 ✌️ Ps: I still have my old phone but need to erase it soon...

I have been using videoleap since December 2019, was doing great, unfortunately from yesterday things went wrong while editing And once edited am not able to export files, it shows something went wrong export failed, hope you will give me a solution ASAP, my works are pending

Ed Brown here. I just purchased your 1 year subscription and the Videoleap app will not allow me to export my project. Is there anyway that this can be a one time fix for I cannot afford to have this kind of problem regularly. I think the app is amazing but I can’t deny that I’ve come across reviews that point out the exporting problems. I would love to have the problem fixed but if that’s not possible I would like a refund please. Thank you for your time.

Chroma key is not working properly. It’s not removing the black, even I’m my previous projects where it was working fine is not working anymore. Why is that ?

Some of my videos for the thing I’m editing have a yellow triangle with a ! In it. How do I get my videos back to normal (I do not have the original ones)

The app has crashed. All my videos are coming up with a black screen and I can’t export anything. Please could you fix this for me?