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by Applejax86

I have used the app for probably 20-30 photos, but has maybe yielded 10 usable photos, don’t ask me why I continued to use it so many more times?!!
You are absolutely not getting the same quality photoshop as their promotional before and after photos. It seems like they employ anyone who has Gimp photoshop but only knows how to use the warp and blur tools. I know it looks cool that they can change your hair color or give you whiter teeth...you’re going to look like a cartoon! I could give you better results with a box of crayons...don’t waste your money!
In keeping with false advertising, the amount of time it takes to complete a photo is astronomical. They claim it typically takes 5-15 min per photo and sometimes a little longer at peak times. Let me tell you, all 24hrs must be peak times cause it takes on average 7-8hrs!!! That is being generous, I’ve had multiple occasions where it would take more than a day.
On numerous occasions I voted down for the photo, and only had them correct it twice, and it was still bad. Just be prepared to pour that money down the sink when you’re not pleased with the results.
I guess they earned the one star because it is relatively cheap

by TaeCM

I paid “100pts” for an individual retouch, and gave specific instructions on what I wanted to edit. I also reached out to customer support immediately to confirm that they could make the changes in a timely fashion. The editor decided to edit the photo however he wanted, adding in a random object that was not requested. Eve Davis is the Support Manager, who is absolutely rude, and instead of working to keep customers, she ensures you’ll never return. I’ve been using this app for years and have never complained, even when the quality of an edit was bad. This is the breaking point for me though! If I requested an edit and also contacted your support team, and you still have not fixed the issue or sent me a correctly edited photo in 5 DAYS, then I should be privileged to a refund of those points used. However, Eve wanted me to wait indefinitely for the team to get around to addressing me. EVE DAVIS IS HORRIBLE AT CUSTOMER SERVICE, AS YOU CAN SEE FROM OTHER REVIEWS, SO DONT EVEN WASTE YOUR TIME COMMUNICATING WITH HER! I do not recommend! There’s so many great editing businesses out there who will actually appreciate your years of loyalty and will remedy a situation that they failed in.

by RanchMa69

I’ve used this app over the past 6 months. The designers will process to my liking half the time. The bigger issue that I submitted ONE photo to be processed the last 5 times and they took over 24 hours to do 2 things! If I had known, I never would have wasted my time or money. It’s been over 26 hours now and I still have a photo in que and the time it estimates keeps fluctuating from 3 more hours to 6!!! It took me 3 days to get one photo back! Another time they quoted 45 minutes and it took 4 hours instead to come back and say they rejected my order because they couldn’t process the edit!! I’m not using this app ever again. These people also have been rude when I filed a complaint and asked for my money back. Terrible customer service!!! Don’t waste your time, I’m sure there are other apps out there that offer better processing and wait times.