Discover how fun and easy it is to create high quality videos with Videoleap by
Lightricks!
Looking for high-end editing features? Or maybe you’re interested
in creating videos in minutes using trendy templates? Either way, Videoleap has
got you covered.
An inspiration-filled social feed allows you to connect with
other creators and use their templates with your very own media.
Are you having issues? Select the issue you are having below and provide feedback to Videoleap.
By Ali 5 days ago
Things are super busy problem when I using ai features.
By Manish 1 month ago
Hello sir, Video leap is not working properly the problem is " server is to busy" Please solve it
By Freddie 3 months ago
The app keeps crashing after 30 seconds of me opening it. I can’t edit or do anything and I’m paying for premium
By Amelie 5 months ago
Cannot save my video in 4K, it keeps crashing
By Jd 6 months ago
This is an ongoing issue for over two years now. I pay for the Best version but my videos won’t properly save. When I open the app, my videos are riddled with yellow triangles with exclamation marks. And my video is gone.
By k 7 months ago
I’m unable to edit my purchased template. Whenever I upload my videos/images to the template then “save”, the template crashes! This template was already too expensive- the least it can do is work!
By anon 8 months ago
the use templates and use si template are not clickable for me… i can not use any templates by clicking the use now button
By Ch.Pandu Ranga Reddy 8 months ago
I’m having trouble while adding transitions (morph) the clips just keeps glitching. I thought it was a problem in my iPhone but when I switched to iPad I faced the exact same problem. Please help.
By Tamara 8 months ago
Hi, I can’t export my 1 min video. It has some shorter transitions and variations of speed. Other than than not heavy om effects. When I press play, the clicks thar are playing belong to another video of mine, that I edited a few weeks ago. So timeline is pointing to the wrong reference clips? ”Somethong went wrong. Try again” is the message I receive. What do I do? I tried duplicating the project. No luck…
By Sam 9 months ago
Hi Can’t export files. Help. Sam
By Ethan 10 months ago
It keeps on crashing when I go to a specific part of the video
By Valeria 1 year ago
When i start a new proyect the app crashes and closes
By Ryder 1 year ago
Every time I get into the app it keeps kicking me out of it and back to the Home Screen and I turned it on and off before but keeps doing it
By Richard Scott Riddle 1 year ago
It CRASHES EVERY FUCIMG TIME.. CAN MY PAYMENT CRASH TOO!!!!!
By Rayven T Denver 1 year ago
Im trying to cancel my membership after starting the free trial. I can not cancel on the app, it says something is wrong. I want to cancel.
By Noviaa 1 year ago
If my video is longer than 10 minutes it will start crashing repeatedly! EVERYTIME I add a new edit,the app closes out…..so annoying. I paid for the app too so it’s very frustrating
By Dan 1 year ago
I made a music video for tik tok and the app renders the video with a horrible buzzing noise in it. The video isn’t peaking and it renders perfectly on iMovie. Please help this is annoying I paid for the pro membership and I feel like I got completely ripped off.
By Cayden boyd 1 year ago
When I get on my video leap I click on text and I don't have effect
By Durrell 1 year ago
Why I can't export my project? It stopped at 30%.
By Cathy J Babcook 1 year ago
The completed version of my video on videoleap has sound but the exported version doesn't. What's up?
By Teodora 1 year ago
My problem is that, I have a video I've made with another app, 1080p. I'm trying to export it here to 4K, but it just keeps leaving me a message something went wrong. The video's only 40mb, but when I try to export it on 1080p60, it lets me. What's the problem? Video's only 15s long
By Lourene 1 year ago
How can everyone complain about the same problem and you don't fix it?? I've been struggling for hours to export my video without any luck, just "something went wrong", not what is expected from a charged app. poor service. Please fix, I have spend a lot of time making the video and now it can't export
By Stacey 1 year ago
I’m trying to export my less than 10 minute long project that I already successfully exported once but I just forgot to cut something out of it, and now it will not export and gets to 100% and says ‘whoops sorry something went wrong’ I’ve tried deleting videos for storage but that isn’t the issue and there shouldn’t be one
By Shira 1 year ago
I cannot export my project. It goes up to 76% and then tells me something went wrong. tried many times.
By Steven Wright 1 year ago
I cannot seem to export my video after I have edited it. It goes up to 76% and then fails and tells me that something went wrong.
By Bradley Wayne Belk 1 year ago
The app usually just crashes as soon as open the app
By Eman 1 year ago
When I try to save a video it works up to 3 percent then says something went wrong and closes. Please help me solve this issue.
By Peters Adeshina 1 year ago
Not able to save the projects
By Nathaniel 1 year ago
I don’t know how to cancel my free trial membership
By Sandra Dimitrova 1 year ago
When one chooses templates its blank.. a black screen.
By mara 1 year ago
my app opens just fine. but when i try to make a new project it closes out of the app. and i thought maybe it was my phone acting up but i can get on to other apps just fine. i’ve tried powering off my phone and deleting and redownloading the app multiple times and nothing has worked.
By Dezi Dominguez 1 year ago
The app opens fine and I can open my projects the video edits, clip lengths, and even downloaded music are there however the video and individual clips themselves will not load. it just appears as black or a black screen with a caution signal. Ive lost dozens of hours of editing work because of this issue.
By dufgdes7g9 1 year ago
Whenever I export I get to %12 and then it crashes the app
By Conrad 1 year ago
Why I can't export my project? It always stopped at 30%.
By Delmar 1 year ago
I can't save and export any videos. The app crashes I've lost 3 edited videos because of this issue.
By Amanda Lundberg 1 year ago
Every time I try to export or save my video the app crashes
By Emily Nelson 1 year ago
It will not load my projects. And when it does show them, all the clips are blacked out and it won’t play.
By Gayan Kaneshka 1 year ago
I mistakenly made a payment for this app. But i dont use this one. Please reverse the payment…
By Jaya Darrington 2 years ago
I canceled my 2.99 a month subscription and was still charged an annual fee of 35.99, I would like to be refunded
By Rob Reid 2 years ago
Hello. I’m a paid member for Videoleap. Currently it says I’m using over 14 gigs of memory but I’ve deleted all videos and drafts in the app? Why is it still showing so much usage? Also, new features or effects coming any time soon?
- Time limit thing
- Crashes when handling too many tiny details
- Limited masking feature
- Annoying ads for premium
- Reduced layers for standard
- Taking away features from standard
- Expensive premium subscription
- Basic filters and presets
- Limited effect options
Leave a comment:
Complete guide to troubleshoot Videoleap app on iOS and Android devices. Solve all Videoleap app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lightricks Ltd., developers of Videoleap.
100% Contact Match
Developer: Lightricks Ltd.
E-Mail: [email protected]
Website: Visit Videoleap Website
Add videos, effects, text and images then reorder them however you like. • Customize layers with transformation, masking, and blending modes. • Apply seamless, cinematic transitions to your clips. • Clip editing: trim, split, duplicate, flip, mirror, transform. • Color correction: adjust brightness, contrast, saturation and more. • Change aspect ratio and fit clips automatically. • Control audio volume and apply equalizer presets. • In-app stock footage, including green videos and overlays! • Projects are auto-saved. Download this app now and start creating amazing videos today. • Fit video clips to format - place clips on blank or colored canvas. • Intuitive timeline with zoom for frame by frame precision. • Prism, Defocus, Colorfy, Pixelate, Chromatic Aberration and more! • Text: variety of fonts, emojis, shadow, colors, opacity, and blending. • Unique, adjustable film filters for every moment. • Mix videos & images together to create double exposures and artistic looks. • Layer-based editing! Download this app now and wow your followers with the videos you’ll create and edit on iPhone! - You can subscribe for unlimited access to all features and content offered for purchase within this app. - Subscriptions are billed monthly or annually at the rate selected depending on the subscription plan. Once purchased, refunds will not be provided for any unused portion of the term. - If eligible for free trial and you subscribe before your free trial ends, the rest of your free trial period will be forfeited as soon as your purchase is confirmed. Alternatively, a one-time payment plan is available (this is not a subscription). - Subscriptions auto-renew at the cost of the chosen package, unless cancelled 24-hours in advance prior to the end of the current period. If you’re into bringing your vision to life from scratch, this app’s advanced editor offers every tool you need - including sound effects, video effects, green screen, and more. Or maybe you’re interested in creating videos in minutes using trendy templates? Per Apple policy, no cancellation of the current subscription is allowed during the active subscription period. You may manage your subscription and turn off auto-renewal by going to your Account Settings after purchase. The subscription fee is charged to your iTunes account at confirmation of purchase. Discover how fun and easy it is to create high quality videos with this app by Lightricks! An inspiration-filled social feed allows you to connect with other creators and use their templates with your very own media. Looking for high-end editing features? Perfect for TikTok, Instagram Reels, or wherever you like! Work on them whenever, wherever. Either way, this app has got you covered.