Contact Splice Support

by Filmaker2021

Hi, I am Owen Walker and I am a young filmmaker. I'm 12 years old, and work hard on making movies. I like splice because it's fun and easy to use, but I'm having trouble with it. Sometimes when I edit it kicks me out of it, but That's not my main concern. As a filmmaker I never get around to making full movies so I kind of just make videos, But I kind a got real into a movie that's almost an hour long. I edited the entire movie with splice. But one day splice wouldn't let me in. It let me in the other projects but it didn't let me into that one movie, the only movie that I cared about. The movie is called secret kill, and I've been working on it and editing it and filming it for over a year. I've tried restarting my phone, but nothing works. It will kick me out 2 ways. One of the ways when it all started, it would load in now to get into it but then every time I got into it it kicked me out. And the other scenario is it would all the way get to loading it but at the last little area of the S it wouldn't load it would just stay there for hours and it never got there. In one day when it did get there, it just kicked me out of the app again. It makes me very stressed out because I don't wanna lose a project that I put a lot of my time into. Anytime I would just be having a normal day, I wanted to film because that's all I cared about. Please help.

by MyNameIsMyNameBro

Compared to all the other editing apps on the market for IPhones, this one was seemingly the best editing app BY FAR in terms of subscription pricing and efficiency. The app never crashed, the layout is very simple to understand, and it’s easy to get the hang of...but there’s a bug that literally made me go back to my original review and lower the amount of stars I gave it from 5 to 2. I’ve only been using this app for a couple of hours and I began to edit pretty large media files on it. Everything was going perfectly well and I was happy, but I soon realized that what I thought was my mistake was a bigger problem than it appeared to be. Whenever I add an audio clip over a video clip, the audio clip just remains at 100% volume no matter what I do and it’s so frustrating because there’s no reason why it should be doing that. I’ve checked that I lowered the volume, I’ve deleted the audio clip and replaced it, and still the audio was at 100% blasting volume, completely ruining hours of hard work. I can’t add in background music because of it. It’s so annoying because I spent so much time perfecting every little detail of the video but when I went to add in music or sound, there was nothing I could do. It’s very disappointing because this app is great and I really like it, but I’m definitely going to cancel my subscription after I finish writing this review.

by Factsonlyhere

So I’ve been using this app since 2016. I started video editing as a hobby after a school assignment. After that, I used splice daily to edit the videos I recorded of myself playing a variety of mobile games and to make family videos. Unfortunately, as years go by, even though Splice has acquired some very cool new features, I can now barely use it without paying something. Today I entered the app and found out that the crop and adjust features are now part of the app’s membership package. This was one of the things I liked most about Splice, that I could edit my videos using these features without having to pay. It’s still a great app though, but people like me, that can’t pay a membership, are continuously being affected by this nonstop economic interest that results in forcing us to stop doing what we love, which is video editing, and search for another and more suitable video editing app that doesn’t exists for free. Video editing apps shouldn’t be only for people that look forward to make money through them. There should also be apps for people that are just looking for a way to do what they like and feel satisfied with their own work. Splice is a great, very complete video editing app, but it is not for everyone apparently.