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⚠️ Most reported problems ⚠️

Not working
45.0%

Connection
42.5%

Login
5.0%

Crashes
2.5%

problems reported in the last 24 hours

24 hour clock ⏰

  1 Reported Issues: 😵🆘🛟🚨📢

Celine Blachere
2023-12-23

I cannot localise myself in the felyx app, so I cannot start the scooter

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Common felyx Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot felyx app on iOS and Android devices. Solve all felyx app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. felyx iPhone Issues and Solutions

  2. felyx Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Felyx Sharing B.V., developers of felyx.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit felyx e-scooter sharing Website

Privacy Policy: https://felyx.com/t-and-c/privacy-statement/

Developer: felyx




About this app

You can book an e-scooter for free for up to 10 minutes, after which you pay €0. 15 per extended minute. ● Smart radar function: get a notification when a shared scooter becomes free in your area. ● Earn free riding minutes: invite your friends and receive 15 free minutes of riding per registered friend. ● Parking mode: would you like to park the this app e-scooter for a while, but not run the risk of someone else renting it?  Find a this app e-scooter in your neighbourhood, book it and activate it through felyx and off you go! this app e-scooter sharing is now available in more than 10 cities in The Netherlands, Belgium and Germany, like Amsterdam, Rotterdam, The Hague, Groningen, Brussels, Berlin, Hamburg and many more! ● Reserving: snag it.  Use the parking mode and keep the shared scooter for €0. 10/min (NL) or €0,13 p/m (DE) and €0. 15 p/m (BE). ● Smartphone charger: charge your smartphone while you ride.  Activate the e-scooter in felyx and ride anywhere within the service area quickly and carefree.  It is possible to use the parking mode outside the service area at €0. 10 p/m (NL), €0,13 p/m (DE) and €0. 15 p/m (BE).  You can drive the this app e-scooter outside the green marked areas in felyx .  The service area for a given city can be found on our website and on the map in felyx .  Make sure you park the this app e-scooter properly: do not block the pavement for pedestrians, wheelchairs and prams.  Use the USB port and your own USB cable as soon as the e-scooter is activated. ● Battery status: overview of the battery capacity of each e-scooter before you book.  Park properly in the service area and end the rental via felyx .  In the Netherlands and Belgium, you pay from €0. 25/min and in Germany you’re paying from €0.  At the moment, you don't pay any registration fee, but we do charge unlock fee of €0. 50 per ride.  I don't live in a city with this app, can I hire an e-scooter? Yes, you can!  Use felyx to find a this app scooter near you and make a reservation at the push of a button.  Simply register with the practical driver's license verification system in felyx .  The most-used e-scooter sharing app in Europe.