GoToTraining app not working? crashes or has problems?

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Emily Hionides-Horner
2022-04-18

Hello, I downloaded the app and have used it in the past but now it does not work. I am not able to connect with a meeting I must attend. Please help.

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About this app

Interact with trainers and subject-matter experts in a meaningful way without the formal learning environment. •Join easily by tapping the training session link in an invite email or your calendar. •See a schedule of upcoming training sessions and join with a single tap. •Use a single tap to dial in to the phone conference or connect to audio using WiFi or 4G/3G. •View slide presentations, research and other learning materials the trainer or subject matter expert shares on their screen. •Take tests and access materials from the this app content library. •Respond to polls, raise your hand or type in the chat to ask the trainer or subject-matter expert questions. •View activities such as videos, documents, images, and PDFs controlled by the trainer. •Join a breakout to focus the audio conference and participation on an activity. •View live whiteboarding sessions or share your own whiteboard (iPad only). •View the trainer or subject matter expert’s webcam and share your webcam (iPad only).  There is no purchase necessary to attend a this app session. •Tap a training session link in the invite email or your calendar. •Tap the this app icon after you download GoToTraining and enter the session ID. •Upon joining a training session, you will automatically connect to audio through your Internet connection (WiFi or 4G/3G). •For the best audio experience, plug a headset into your iPhone, iPad or iPad Touch. •If you prefer to dial in over your phone line, you can do that with a single tap after joining the training session. •If you are attending the session in person, easily disconnect from audio any time during the session so you can continue to participate in polls and see the materials up close.  View valuable information and connect with your learners at any time. •Learners can now join your training sessions via their iPad or iPhone. •Pass presenter controls from your computer to anyone in the training session or present content from the cloud on your iPad. •Use an iPad as a secondary device to whiteboard concepts.  NOTE: Due to network constraints, iPhone users on the Verizon network will be unable to join a session and dial in over the phone at the same time.  As a Trainer, you can access information on your upcoming and past training sessions on the go.  Now you have the ability to create an account to quickly access all of your upcoming registered training sessions.  Join and participate in this app sessions on your iPhone, iPad or iPod Touch.  Student Account - Attend multiple trainings?  Now with support for the Trainer!  If you already have a LogMeIn account, then simply use those credentials to sign in.  For Learners: learn while you’re on the move.  If additional presenters are using webcams, you will automatically see them upon joining the training session. •this app learners can turn on their webcams by tapping the webcam icon, then the Share My Webcam button. •While it is possible to stream video over a 4G/3G connection, WiFi is recommended to avoid charges with your network carrier.