Contact GoToTraining Support
Published by LogMeIn, Inc. on 2023-02-28 About: Join and participate in GoToTraining sessions on your iPhone, iPad or iPod
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Reported Issues: 3 Comments
By Kokubu
Completely broken in every way I've tried to use it
I can't get this to work at all, even for one of their "test" sessions. On the main screen of the app, I typed the session number, and it brings up an alert saying I need to download the app. The button on the alert sends me back to the App Store, which confirms I've already downloaded it, and sends me back to the app. I tried going to the support page and clicking the link there, and it just sends me to a blank white page in Safari. I tried a different device (running a newer version of iOS), and it shows a webpage that says "Tap to join the session", and when I tap it, it says "Safari cannot open the page because the address is invalid". I tried entering the meeting number from within the app, on the newer device, and it shows a spinner, darkens the screen, then half a second later resets the spinner and darkens the screen even more, and this repeats forever. GoToTraining has some serious QA issues. I've tried to join their "test session" in 6 different ways (via the app, via the webpage, via the support link, each with 2 different devices), and they all fail -- and each in a unique way! Their support page is useless, too. If there's some secret trick to making this app work, I'm not smart enough to figure it out. All video conferencing software is bad, but this is somehow the worst of all.
By Avenexist
Poor app performance
The app is very buggy on iPhone 11 Pro. I could barely get the app to switch screens like trying to tap the chat icon didn’t work 9/10 taps on it. Same for switch back to the video being presented. One time I switched to read a chat message and the entire row of icons on the bottom went black and I couldn’t change to do anything.
By Lain Murasaki
It’s great for school.
I saw some of the reviews I guess people might use it for work, but I’m attending school online, and let me tell you it’s actually very neat. I kinda thought that this was just going to be Skype, but it’s really cool it has a chat board for students and a raise your hand button. Honestly this was made of online students. I do have to say it does get a bit weird when multiple people are talking so this is why I gave it four stars.
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