MYLAB app not working? crashes or has problems?

MYLAB Status

Last Updated on 2024-03-20 by BioneXt SA

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Common MYLAB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MYLAB app on iOS and Android devices. Solve all MYLAB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MYLAB iPhone Issues and Solutions

MYLAB iOS app crashes, not working, errors
MYLAB iOS app network issues
MYLAB on iOS has black/white screen

MYLAB Android App Issues and Solutions

MYLAB has errors/crashing/not working
MYLAB server network connectivity issues
MYLAB has black screen

MYLAB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MYLAB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MYLAB app crashes or not working on Iphone (iOS):

Close and restart the MYLAB app on iPhone
Update MYLAB app to the Latest Version for iOS
Uninstall and reinstall MYLAB iPhone app
Update your iPhone to the latest iOS version

Fix MYLAB on iPhone unable to connect to server/internet connection issues::

To resolve MYLAB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MYLAB black/white screen (blank screen) on iPhone:

Follow the MYLAB iOS app troubleshooting guide Here →

MYLAB Android App Issues and Solutions

Fix MYLAB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MYLAB app issues:

Force Stop the MYLAB App
1. On android, goto "Settings" » click MYLAB app. » click "Force Stop".

Update MYLAB to the latest version on PlayStore

Clear MYLAB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MYLAB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MYLAB.

Fix MYLAB unable to contact server/ MYLAB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MYLAB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MYLAB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MYLAB on android.

Solve MYLAB black/white screens issue on Android:

Follow the MYLAB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BioneXt SA, developers of MYLAB.

About this app

Plus qu'un serveur de résultat, this app est une interface évolutive de communication entre laboratoires d’analyses médicales, professionnels de santé et patients. Totalement sécurisé, l’accès aux résultats est des plus simples avec Touch ID ou Face ID (disponible en fonction du modèle d’iPhone). • de trouver un médecin par spécialité ou un professionnel de santé.