Pelago Health app not working? crashes or has problems?

Pelago Health Status

Last Updated on 2024-10-25 by Digital Therapeutics Ltd

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Summary of Pelago Health Problems 😠👌🔥

- The premium version is expensive.

- The app has changed and some of the helpful features are no longer free.

- The subscription price has gone up quite a bit.

- The positive reinforcement features that helped the user quit have started working against them since the last update.

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Common Pelago Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pelago Health app on iOS and Android devices. Solve all Pelago Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pelago Health iPhone Issues and Solutions

Pelago Health iOS app crashes, not working, errors
Pelago Health iOS app network issues
Pelago Health on iOS has black/white screen

Pelago Health Android App Issues and Solutions

Pelago Health has errors/crashing/not working
Pelago Health server network connectivity issues
Pelago Health has black screen

Pelago Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pelago Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pelago Health app crashes or not working on Iphone (iOS):

Close and restart the Pelago Health app on iPhone
Update Pelago Health app to the Latest Version for iOS
Uninstall and reinstall Pelago Health iPhone app
Update your iPhone to the latest iOS version

Fix Pelago Health on iPhone unable to connect to server/internet connection issues::

To resolve Pelago Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pelago Health black/white screen (blank screen) on iPhone:

Follow the Pelago Health iOS app troubleshooting guide Here →

Pelago Health Android App Issues and Solutions

Fix Pelago Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pelago Health app issues:

Force Stop the Pelago Health App
1. On android, goto "Settings" » click Pelago Health app. » click "Force Stop".

Update Pelago Health to the latest version on PlayStore

Clear Pelago Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pelago Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pelago Health.

Fix Pelago Health unable to contact server/ Pelago Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pelago Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pelago Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pelago Health on android.

Solve Pelago Health black/white screens issue on Android:

Follow the Pelago Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Digital Therapeutics Ltd, developers of Pelago Health.

Verified email ✔✔

E-Mail: hello@quitgenius.com

Website: 🌍 Visit Quit Genius Website

Privacy Policy: https://www.quitgenius.com/terms/

Developer: Digital Therapeutics

About this app

Quit Genius is the World's first digital clinic for addiction; supporting our members looking to quit or cut down their tobacco, alcohol or opioids use.