Contact Pelago Health

Contact Pelago Health Support

Published by on 2023-12-01

About: Quit Genius is the World's first digital clinic for addiction; supporting our
members looking to quit or cut down their tobacco, alcohol or opioids use. If
you'd like to enroll for Quit Genius then you can find out if you're covered
here: https://www.



How to Contact Pelago Health Customer Service/Support

Pelago Health Contact Information

Listed below are our top recommendations on how to get in contact with Pelago Health. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Pelago Health. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Digital Therapeutics Ltd



8.33% Contact Match

Developer: Digital Therapeutics

E-Mail: [email protected]

Website: Visit Pelago Health Website



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Social Support and Contacts

Ieso Digital Health on Facebook!
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Ieso Digital Health on LinkedIn!



Privacy & Terms:

https://www.quitgenius.com/who-we-serve/individuals

https://www.quitgenius.com/terms/

https://www.quitgenius.com/privacy




Reported Issues: 3 Comments

4.5 out of 5

By Rarrobin


Was better before

It’s been about a year and a half since I used this last. It helped me quit smoking but some rough stuff happened and I started again and abandoned this app. Now here I am looking to quit again so I start using this app again because it helped so much last time. It’s changed completely and not really in a good way. There used to be a handful of mini sessions to listen to when craving which were a tremendous help that were free and other ones you had to have the subscription to use that were also helpful. The subscription price has also gone up quite a bit. I don’t really use the personal coach and really just want the little sessions. But they are all locked. So are the after quitting sessions. It’s very disappointing that something that was amazing before has just gone down. The price isn’t the worst if you are a regular smoker but all I wanted was those craving sessions. They helped a lot and the only way to use them and really anything in the app is with the subscription. There used to be a variety of subscription types but now there’s just one. It’s just disheartening.



By Bogrodo


From great to terrible in one update.

I did actually quit smoking thanks to this app. Unfortunately the positive reinforcements that helped me quit in the first place have stated working against me since the last update. At the end of each day I am used to tap the “no” button where the app asks you “Have you smoked today?”. After you confirm you haven’t smoked you receive a badge and an inspirational message of sort. It seems like a small thing but it helped me stay smoke free for several weeks together with the counter. The problem is since the last update each time I try to select “no” the app crashes, so I get zero badge è zero inspirational message. And what’s even more frustrating is that if you select “yes” (which to be clear it means you have slipped and you did smoke) the app doesn’t crash, making me feel like the app now wants me to fail! My craving have gotten much worse since this glitch appeared and I don’t want to reinstall the app because I don’t want to lose my progress.



By what1231231231


Tricky Advertising

Sounds great at first as the first thing to do when setting up the app is you’re walked through paragraphs of motivational text and basics of CBT that frame your journey in a positive light. Sounds great!! Then, Halfway through the process you’re smacked with a page begging you to subscribe (like everything else nowadays, *sigh*). There is seemingly no real option to opt out, only opt in: either you press the giant blue Continue button (once again, halfway through setting up the app) or just find the sneaky little x in the far corner. If you do not subscribe you’re left with the setting up prompt on the home page (4/10) and can only log entries- might as well use the Notes app already on your iPhone or something. Funniest thing was the app touting on about and calculating how much I would save using the app and not buying vaping pods- the app would actually be more expensive than I would save quitting by your date🥴🤣🤣🤣




Have a Problem with Pelago Health? Report Issue

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Why should I report an Issue with Pelago Health?

  1. Pulling issues faced by users like you is a good way to draw attention of Pelago Health to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Pelago Health customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Pelago Health.


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